Contractor, Change Management Consultant

Toronto Pearson International; Toronto; Hybrid; CAD 90,000 - 130,000; Full time

Job summary

Toronto Pearson International is seeking a Contractor, Change Management Consultant to drive enterprise-wide transformation with a focus on adoption, readiness, and outcomes. You will partner with senior leaders to develop and execute change strategies, then measure impact through dashboards and KPIs.

You will enable organizational capability through coaching, training, and collaboration with cross-functional teams, leveraging modern change practices and tools.

Qualifications

• 7+ years of progressive experience in Change Management or large-scale change initiatives.
• Experience partnering with senior executives and sponsors to drive adoption.
• Proven success leading enterprise-wide transformation initiatives.
• Experience designing change management frameworks and metrics.
• Strong stakeholder engagement, communications, training, and resistance management.

Responsibilities

• Lead enterprise-wide change management strategies and plans for transformations.
• Advise executives and project leaders on change leadership and adoption strategies.
• Conduct enterprise change impact assessments and stakeholder analyses.
• Develop and execute integrated change plans across communications, training, sponsorship, and adoption.
• Collaborate with Communications, Learning & Development, and business leaders throughout projects.
• Establish KPIs, dashboards, and reporting for change effectiveness and outcomes.
• Coach and mentor teams to build change capability and continuous improvement.
• Leverage automation and AI to enhance change management practices.

Skills

Change Management

Stakeholder engagement

Communications planning

Training enablement

Resistance management

Facilitation

Coaching

Executive reporting

Education

Bachelor’s degree in Business Administration / Organizational Psychology / Organizational Behaviour

Prosci Change Management Certification

Job description

Contractor, Change Management Consultant

Job Category : Chief Executive Office

Requisition Number : CONTR005162

• Full-Time
• Hybrid

Locations

Showing 1 location

Toronto, ON L5P1B2, CAN

Description

Toronto Pearson is a dynamic hub where innovation drives excellence. We're building a future-focused airport, prioritizing passenger and airport experience; and community prosperity. Join us in revolutionizing air travel. Join us on our journey together as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.

What can you expect from this position?

Through a partner agency, the Contractor, Change Management Consultant plays a key role in enabling and advancing strategic and transformational initiatives across the organization. Reporting to the Director, Enterprise Change Management, you will develop and execute enterprise change management strategies and capability-building programs that support successful adoption of new ways of working, business processes, technologies and organizational priorities.

As a trusted advisor to senior leaders, project sponsors and business partners, you will support the evolution of the Change Management Centre of Excellence, strengthen organizational change capabilities, and develop reporting and measurement approaches that provide visibility into change readiness, adoption and outcomes. This role is responsible for driving change adoption, fostering a culture of continuous improvement and helping the organization navigate complex transformation programs successfully.

As a Change Management Consultant, you will:

• Lead enterprise-wide change management strategies and plans that support strategic, operational, cultural, and technology-driven transformations.
• Act as a trusted advisor to executives, sponsors, and project leaders, providing guidance on change leadership, stakeholder engagement, and adoption strategies.
• Conduct enterprise change impact assessments and stakeholder analyses to identify risks, readiness levels, and adoption requirements.
• Develop and execute integrated change plans encompassing communications, training, sponsorship, adoption, and resistance management activities.
• Partner closely with project teams, Communications, Learning & Development, and business leaders to ensure change management activities are embedded throughout the project lifecycle.
• Establish meaningful KPIs, dashboards, and reporting processes to measure change effectiveness, adoption, and business outcomes.
• Drive organizational change capability through coaching, mentoring, facilitation, and the delivery of learning and upskilling programs.
• Enable innovation through the use of automation, AI, and modern change management practices to enhance organizational effectiveness.

This is the role for you, if you have:

• 7+ years of progressive experience in Change Management, transformation, organizational effectiveness or large-scale business change initiatives.
• Demonstrated experience partnering directly with senior executives, sponsors, and business leaders to drive successful organizational change.
• Proven success leading complex enterprise-wide transformation initiatives and driving sustainable adoption of new ways of working.
• Experience designing and implementing change management frameworks, reporting approaches and performance metrics.
• Strong expertise in stakeholder engagement, communications planning, training enablement, and resistance management.
• Exceptional facilitation, coaching, consulting, and relationship-building skills, with the ability to influence at all levels of an organization.
• Strong analytical and storytelling capabilities, including experience translating complex information into actionable insights and executive-level reporting.
• Experience operating in complex, fast-paced environments with multiple concurrent priorities and stakeholders.
• A Bachelor's degree in Business Administration, Organizational Psychology, Organizational Behaviour, or a related discipline. Change Management certification (e.g., Prosci) is considered an asset.
• Demonstrated experience working in a customer-centric environment.
• Ability to obtain and retain Transportation Security Clearance at the designated level for the position.