Contract Manager / Business Operations Manager

CBRE; Victoria; On-site; CAD 90,000 - 110,000; Full time

Benefits offered by this job

Retirement plan

Medical coverage

Dental & Vision

Life insurance

Job summary

CBRE Contract Manager in Victoria, BC leads contract governance and performance for the Province of British Columbia account. You will supervise staff, manage daily activities, and coordinate cross-functional teams to ensure contractual obligations are understood and met.

You will interpret complex contract language, negotiate obligations, and contribute to development of playbooks while upholding CBRE's values and standards. This role requires strong leadership and organizational skills.

Qualifications

• Bachelor's degree preferred with 5-7 years of relevant experience.
• In lieu of a degree, a combination of experience and education will be considered.
• Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to comprehend, analyze, and interpret complex business documents and contract language, and communicate recommendations clearly to employees, clients, and senior leaders.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
• In-depth knowledge of Microsoft Office products (Word, Excel, Outlook).
• Extensive organizational skills with a strong inquisitive mindset.

Responsibilities

• Provide formal supervision to employees, oversee recruitment and staff development.
• Coordinate and manage the team's daily activities; establish schedules and cross-train staff.
• Set and track staff deadlines; mentor and coach as needed.
• Review, interpret, and evaluate contract and service agreements.
• Answer customer inquiries pertaining to modifications of contracts.
• Oversee contract governance and change control processes.
• Negotiate and monitor fulfillment of contractual obligations.
• Review amendments or extensions; provide recommendations for approval or alternatives.
• Lead by example and model CBRE RISE values.
• Apply knowledge of own discipline and its integration with others to achieve objectives.
• Support development of account playbooks, processes, and procedures to improve efficiency and reduce risk.

Skills

Staff management

Leadership

Coaching

Hiring

Contract interpretation

Microsoft Office

Organizational skills

Education

Bachelor's degree preferred

Tools

Microsoft Word

Excel

Outlook

Job description

About The Role

As a CBRE Contract Manager Contract Manager / Business Operations Manager, you will support contract management, governance, performance, and innovation deliverables for CBRE’s Province of British Columbia account.

This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

What You’ll Do

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff.
• Set and track staff and department deadlines. Mentor and coach as needed.
• Review, interpret, and evaluate contract and service agreements.
• Answer customer inquiries pertaining to the modification of existing contracts.
• Oversee contract governance by monitoring contractual obligations, supporting interpretation of contract language, and managing the contract change control process.
• Negotiate and monitor the fulfillment of contractual obligations.
• Review amendments to existing contracts or requests for extensions. Provide recommendations of approval or alternative solutions.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Support the development and improvement of account playbooks, processes, and procedures, identifying opportunities to improve efficiency, reduce risk, and strengthen operational performance.

What You’ll Need

• Bachelor's Degree preferred with 5-7 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to comprehend, analyze, and interpret complex business documents and contract language, and communicate recommendations clearly to employees, clients, and senior leaders.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills with a strong inquisitive mindset.

Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Our Values in Hiring

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

Disclaimers

Applicants must be currently authorized to work in Canada without the need for visa sponsorship now or in the future.

The successful candidate will be required to attain and maintain a valid and active RCMP Enhanced Security Clearance (ERSC). Please note, a condition for attaining an Enhanced Reliability Security (ERS) clearance includes the condition that applicants must have lived in Canada a minimum of five years to apply for ERS.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

The posting is for an existing vacancy with the organization.CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The salary range being offered for the Contract Manager / Business Operations Manager is between $90,000 annually and $110,000 annually. The compensation that is provided to a successful candidate will depend on the candidate’s skills, qualifications, and experience. This role will provide the following benefits: Group Retirement Program, Medical, Dental and Vision coverage, Life Insurance and more.

Equal Employment Opportunity Statement: CBRE is an equal opportunity employer who welcomes and encourages application from all persons regardless of race, creed, ancestry, national or ethnic origin, colour, age, religion, sex, sexual orientation, family status, gender identity or expression, disability or any other status or condition protected by applicable federal, provincial or territorial law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individual with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at Via telephone at [phone] (Canada) and [phone] (U.S.)