Service Administrator

CBRE; Kamloops; On-site; CAD 61,000 - 74,000; Full time

Benefits offered by this job

Public Service Pension Plan

Extended Health and Dental benefits (6

35 hour work week

Job summary

CBRE Canada in Kamloops is seeking a Service Administrator to manage service delivery, handle work and purchase orders, and maintain essential databases. You will serve as the primary liaison between customers, service providers, and CBRE/AFSI teams, ensuring accurate communications and timely reporting.

The role emphasizes contract administration, vendor coordination, and supporting new team members while complying with security clearance requirements and health and safety programs.

Qualifications

• High school education.
• More than one year up to three years of experience.
• Must meet site security clearance requirements; CMA/CGA/CA or equivalent training may be preferred.

Responsibilities

• Process service requests by telephone/e-mail and maintain a database.
• Review demand work orders for billable vs non-billable status.
• Prepare and communicate POs; receive POs for payment approvals.
• Administer and monitor service contracts and vendor performance.
• Build and maintain relationships with clients and service providers.
• Assist and train new team members in SA role.
• Support vendor setup information and security clearances.
• Support EHS processes and provide system reports as needed.
• Collect technical data and maintain databases; generate reports.

Skills

Interpersonal skills

Customer-oriented

Communication skills

Multitasking

Analytical skills

Independent work

Microsoft Office

Education

High school education

Job description

Summary

The Service Administrator (SA) is responsible for all aspects of service delivery, as directed by Management and/or Administrative Coordinator. This position is the key interface between the customer, service provider, Operations Centre and internal CBRE/AFSI service delivery personnel. The SA ensures all relevant information is maintained and that all necessary communications are maintained. The SA is responsible for first line management of work orders, purchase orders, systems data, and related administrative duties such as compiling reports. The SA works according to established guidelines as set out by Management and/or Administrative Coordinator.

Key Duties & Responsibilities

• Processing service requests received by telephone, e-mail and maintaining a database of such requests to meet reporting and analysis requirements
• Review of demand work orders to determine if billable or non-billable
• Preparation and communication of PO’s to managers and suppliers; receiving of PO’s to approve payment for work completed at the correct cost, where applicable and practicable.
• Administrating and monitoring service contracts and reviewing vendor/contractor performance and value for cost
• Establishes and maintains working relationships with Clients and service providers
• Responsible for supporting and training new Team Members in SA role.
• Responsible for acquiring information for vendor setup, including security clearances for new vendors.
• Support environment, health and safety process as required basis
• Support the Quality Management program by providing reporting from systems as needed.
• May be responsible for the collection of technical data and the maintenance of databases
• Generates regular and ad hoc reports for the portfolio, as required
• Researches and coordinates data to prepare Work Orders and Requests for Approvals and Services;
• Processes invoices including checking for accuracy and forwarding for approval;
• Receives cheques for contract documents, Performance Bonds, Statutory Declarations, and Certificates of Insurance.

Education

• High school education

Job-Related Experience

• More than one year up to three years

Knowledge & Skills

• Excellent interpersonal skills
• Strong customer-oriented skills
• Good communication skills (verbal/written)
• Ability to multitask
• Analytical and problem solving skills
• Ability to work independently
• Good computer skills, proficiency in use of Microsoft Office Suite and other related software, would be an asset

Licenses and/or Profession Accreditation

• Must meet site and/or position specific security clearance requirements imposed by the client for an assigned location and/or region.
• Preferred CMA/CGA/CA or minimum equivalent training and experience.

Supervision/Direction Exercised

• Position is not responsible to provide direct supervision.
• Make recommendations on budget issues, accounts payable/receivable issue, expense reports and procedures both operational and financial related to CBRE/AFSI.

Physical Assets/Information Management

• May operate a Company issued vehicle in alignment with CBRE/AFSI and/or any other applicable policies and procedures
• Operate and maintain equipment and use of tools in alignment with CBRE/AFSI and/or any other applicable policies and procedures
• All applicable IT assets to be used in alignment with CBRE/AFSI and/or any other applicable policies and procedures

Financial Resources

• All financial decisions/purchases to be made in alignment with CBRE/AFSI and/or any other applicable policies and procedures
• Ensure timely and accurate submission of reports/transactions related to authorized expenditures

Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Our Values in Hiring

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

Disclaimers

Applicants must be currently authorized to work in Canada without the need for visa sponsorship now or in the future.

The successful candidate will be required to attain and maintain a valid and active RCMP Enhanced Security Clearance (ERSC). Please note, a condition for attaining an Enhanced Reliability Security (ERS) clearance includes the condition that applicants must have lived in Canada a minimum of five years to apply for ERS.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

This is a unionized role with the BCGEU governed by a Collective Bargaining Agreement. This is a 35 hour per week position and the rate of pay for this role is $37.08/hour. This position is eligible for participation in the Public Service Pension Plan and Extended Health and Dental benefits after 6 months of service.

Equal Employment Opportunity Statement: CBRE is an equal opportunity employer who welcomes and encourages application from all persons regardless of race, creed, ancestry, national or ethnic origin, colour, age, religion, sex, sexual orientation, family status, gender identity or expression, disability or any other status or condition protected by applicable federal, provincial or territorial law.

Candidate Accommodations

CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individual with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at Via telephone at [phone] (Canada) and [phone] (U.S.)