Contract Bilingual Customer Sales & Support - Remote

Wurth Canada Limited; Ottawa; Hybrid; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Group Benefits Program (Health, dental

Pension Plan

3 weeks paid vacation

5 paid sick days

Mentoring program

Work From Home option

Onsite gym and coffee

Job summary

Wurth Canada Limited is seeking a motivated Bilingual Customer Sales & Support specialist for a fully remote, one-year contract. You will handle inquiries via phone, chat, and email, support order placement, invoicing, quotes, and shipping updates while collaborating with internal teams to resolve issues.

Strong English/French communication is essential. The role offers a structured onboarding, standard work hours (EST 8:00–17:00, Mon–Fri), access to benefits and a pension plan, and a focus on

Qualifications

• Bilingualism in English/French to effectively support national teams.
• Previous experience in customer service or sales support is mandatory.
• Demonstrate strong multitasking, prioritization, and time management.
• Proven experience handling customers by phone and email, including order processing and issue resolution.
• Strong organizational and time-management skills and ability to work with KPIs and service levels.

Responsibilities

• Handle day-to-day internal/external customer inquiries via phone, chat, and email with timely resolution.
• Manage active phone and chat queues and respond to emails and requests in a fast-paced environment.
• Assist customers with orders, order status, invoicing, quotes, product inquiries, returns, credits and shipping updates.
• Process customer orders efficiently and identify opportunities to upsell or cross-sell where appropriate.
• Collaborate with Logistics, Credit, IT, Product and Back Office to resolve issues end-to-end.
• Maintain high service levels by meeting response time and volume targets.

Skills

Bilingual English/French

Customer service experience

Multitasking

Time management

Communication skills

KPIs & metrics

Tools

Microsoft Outlook

Microsoft Word

Microsoft PowerPoint

Job description

Contract Bilingual Customer Sales & Support - Remote

Wurth Canada is a high-performance organization that is built on humanistic values-achievement, trust, respect, integrity, accountability, and affiliation. We promote a strong culture that possesses authenticity and encourages crucial conversations and boldness. If you are looking for the opportunity to make a real impact, be part of a growing organization and grow personally and professionally, you have a future at Wurth!

This is a fully remote, one-year contract position, with a Monday through Friday schedule from 8:00 a.m. to 5:00 p.m. EST.

If you want to make a difference and energize your career, Wurth Canada has a great opportunity for you. We are looking for a Bilingual Customer Sales & Support with prior experience supporting outside sales teams and strong customer service skills.

Our employees enjoy:

• A culture of empowerment and trust that puts a focus on professional development and coaching from a supportive management team.
• A Monday to Friday opportunity that values work/life balance integration, providing flexibility within the day-to-day role.
• The compensation range reflects the potential pay for this position. The final salary offered will be based on the candidate's experience, skills, and overall fit.
• Group Benefits Program (Health, dental, life, EAP, etc.) and Pension Plan
• 3 weeks paid vacation and 5 paid sick days. Company-wide vacation time at end of the year.
• A solid onboarding plan with a 6-month mentoring program for new employees
• A corporate recognition platform that promotes appreciation and collaboration providing both intrinsic recognition and monetary rewards.
• An open-door environment that promotes close collaboration within all levels of the organization
• Continued professional development within a privately owned global company that offers both stability and growth opportunities.
• Work From Home remote option, yet an office that offers an onsite gym, unlimited coffee/tea, and a outdoor patio in the summer.

Reporting to the Bilingual Customer Experience & Sales Supervisor , you will be responsible for:

• Handling day-to-day internal/external customer inquiries via phone, chat, and email, ensuring timely and accurate resolution.
• Managing active phone and chat queues while responding to incoming emails and customer requests in a fast-paced environment.
• Supporting customers with a wide range of requests, including order placement, order status, invoicing, quotes, product inquiries, returns, credits, and shipping updates.
• Processing customer orders efficiently while identifying opportunities to upsell or cross-sell when appropriate.
• Collaborating with internal teams such as Logistics, Credit, Quality, IT, Product, and Back Office to resolve customer issues end-to-end.
• Maintaining high service standards by meeting service level expectations for response time, availability, and volume of interactions handled.
• Managing multiple inquiries simultaneously in a fast-paced, high-volume environment.
• Participating in team meetings, one-on-one check-ins, and ongoing process improvements, including adherence to SOPs and best practices.

What YOU will bring to this role:

• B ilingualism in English/French skills to effectively support national teams .
• Previous experience in customer service or sales support, ideally in a call centre or customer experience environment, is mandatory.
• Demonstrate strong multitasking, prioritization, and time management skills to ensure timely and accurate support.
  
• Proven experience handling customers by phone and email, including order processing and issue resolution.
• Strong multi-tasking skills with the ability to prioritize effectively in a fast-paced setting.
• Excellent communication and customer management skills, with a professional and solution-oriented approach.
• Ability to remain calm, objective, and focused when handling challenging or high-pressure situations.
• Strong organizational and time-management skills.
• Comfortable working with KPIs, service levels, and performance metrics.
• Proficient in Microsoft Office applications, including Outlook, Word, and PowerPoint.

Our parent company, the Würth Group is a family-owned globally operating sales organization with over 82,000 employees in 80 countries. Our Wurth sales team caters to clients from a range of different industries such as Automotive- dealerships, garages, and body shops, Cargo – heavy-duty equipment (farming/agriculture, trucking, construction leasing) municipalities, Metal – fabrication, welding, HVAC/plumbing, manufacturing, etc., Construction – General Contractors, and On-Site.

Würth Canada is an equal employer and encourages/promotes a diverse workforce. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, family status, national origin, or disability status. Please contact a member of the HR team if accommodation is required during any point of the recruitment process.