Housing Support Program Quality Assurance Specialist - Human Services Program Representative 1

Minnesota Direct Care and Treatment; Saint-Paul; Hybrid; CAD 87,000 - 127,000; Full time

Benefits offered by this job

Paid vacation and sick leave

12 paid holidays

Pension plan

Health insurance

Job summary

Minnesota Department of Human Services seeks a Housing Support Program Quality Assurance Specialist to monitor compliance and lead QA reviews across the Housing Support program. The role interprets complex regulations, identifies risk, and designs corrective actions to protect program integrity.

The incumbent will document processes, coordinate cross‑functional efforts, and work with state agencies and providers to strengthen policies statewide.

Qualifications

• Two (2) years of advisory-level work experience for a homelessness, housing support and/or affordable housing program.
• Experience in compliance monitoring and quality assurance methodologies.
• Knowledge of federal/state/local housing program compliance and data systems.
• Knowledge of state income support and healthcare programs and data systems.
• Data planning, collection, analytics, and management to produce measurable results.
• Bachelor’s degree or higher can substitute for one year of required work experience.

Responsibilities

• Design and execute systematic compliance monitoring protocols for HSP providers.
• Lead HSP quality assurance reviews and corrective actions.
• Maintain documentation for internal audits and readiness.
• Coordinate projects affecting housing-related services and support.
• Provide subject matter expertise across cross-functional teams and divisions.

Skills

Compliance monitoring

Quality assurance

Auditing

Regulatory compliance

Data analytics

Stakeholder communication

Education

Bachelor’s degree or higher in human services or related field

Job description

Telework Eligible: Yes

• Auditing response including documentation standards, findings, response requirements.

Working Title: Housing Support Program Quality Assurance Specialist

Job Class: Human Services Program Representative 1

Agency: Human Services Dept

• Job ID: 96167
• Location: St. Paul
• Telework Eligible: Yes
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: Open to all qualified job seekers
• Date Posted: 09/22/2026
• Closing Date: 10/05/2026
• Hiring Agency/Seniority Unit: Human Services Dept / MAPE DHS Central Office
• Division/Unit: DHS-Central Office / HHSSA Housing Support
• Work Shift/Work Hours: Day Shift / 8:00am to 4:30pm
• Days of Work: Monday - Friday
• Travel Required: Yes,( Approximately 20 - 40% for meetings)
• Salary Range: $29.76 - $43.69 / hourly; $62,138 - $91,224 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
• FLSA Status: Nonexempt
• Re-Posting: Yes
• Designated in Connect 700 Program for Applicants with Disabilities: Yes
• We have re-posted this position. If you previously applied and are 'under consideration', your application is still valid, and you will continue to be position eligible.

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This position is eligible for telework for applicants who reside in Minnesota or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework.

Flexible work hours may be permitted with supervisor approval.

This position exists within the Homelessness, Housing and Support Services Administration (HHSSA) to ensure compliance monitoring, quality assurance, program integrity, and process documentation across the Housing Support Program (HSP). The incumbent independently interprets complex regulatory requirements, determines compliance status, identifies systemic risk, and designs and implements corrective action strategies.

This position reflects the team’s expanded role in directly administering HSP agreements and leading program-wide compliance functions. The incumbent’s determinations and recommendations inform provider relationships and shape internal processes and HSP program policy. The incumbent’s compliance findings, quality assurance conclusions, and process improvements have statewide reach and implication in coordination with county and tribal human services agencies across Minnesota.

This role includes two related but distinct functions: compliance monitoring - the systematic, risk-based oversight of whether providers and agreements meet established regulatory requirements and quality assurance review - the investigative, evaluative process applied when concerns arise about service quality, practice patterns, or the adequacy of corrective actions. The incumbent serves as an internal expert on both functions, providing guidance to staff, leadership, and external partners, and advancing internal process and operational policy improvements emerging from compliance and quality assurance findings.

Responsibilities Include, But Not Limited To Will

Compliance Monitoring

The incumbent designs, refines, and execute systematic compliance monitoring protocols to assess whether HSP providers are meeting applicable program requirements. This function is focused on sustained adherence to program standards and early detection and triage of emerging risk, not response to known problems. The incumbent exercises independent professional judgment in interpreting regulatory requirements, assessing provider risk, and determining compliance status. HSP supervisor is consulted on findings with significant policy, fiscal, or political implications.

Quality Assurance Reviews and Corrective Actions

The incumbent leads HSP quality assurance reviews - structured investigative and evaluative processes initiated in response to complaints, referral flags, monitoring signals, or periodic sampling. Quality assurance reviews are focused on understanding why problems are occurring and whether the program’s responses to identified issues are improving program quality. The incumbent independently conducts reviews, makes findings, develops corrective action plans, and tracks resolution to verified completion. HSP supervisor is consulted on findings with significant policy, fiscal, or legal implications.

Knowledge Management

The incumbent maintains and strengthens program infrastructure for HSP compliance and quality assurance functions and maintains readiness for internal audits by ensuring robust documentation of compliance and quality assurance processes and findings. These functions ensure that program practices are defensible, consistently applied, and well-documented across a statewide provider landscape. The incumbent exercises independent judgment in determining when documentation requires revision and ensures that compliance and QA knowledge is current, accessible, and transferable.

Project Coordination and Program Support

As assigned by management, the incumbent manages projects and participates in collaborative efforts affecting housing-related services and support within the Housing and Support Services Division. The incumbent contributes subject matter expertise related to HSP compliance, quality assurance, and regulatory interpretation to cross-functional teams and division-wide initiatives.

Minimum Qualifications

Two (2) years of providing advisory-level work experience for a homelessness, housing support and/or affordable housing program.

Experience Must Clearly Demonstrate

• Skill in managing or responding to compliance monitoring and quality assurance methodology.
• Auditing response including documentation standards, findings, response requirements.
• Knowledge/experience with federal/state/local compliance of housing programs and systems.
• Knowledge of state income support and healthcare programs and associated data systems.
• Adult income supports programs and eligibility systems.
• Data planning, collection, analytics, and management to produce and present measurable results.
• Bachelor’s degree or higher in human services, counseling, social work, or related fields can substitute for one (1) year of required work experience.

Preferred Qualifications

• Variety of experiences working effectively with others from different backgrounds and cultures.
• Working understanding of equity principles and their application in compliance and quality assurance functions.
• State and local organizational structures and management, including political dynamics that may affect compliance decision-making and partner engagement.
• Project management principles sufficient to plan, sequence, and track complex multi-stakeholder compliance and audit processes.
• Strong human relations and communication skills; communicate clearly and professionally both verbally and in writing; respond openly to requests and concerns.

Additional Requirements

• Minnesota Department of Human Services (DHS) criminal background check will be conducted on all finalists for this position. Finalists must pass the DHS background check.
• Employee reference checks will be conducted on all finalists. This may include a review of documentation related to job performance. It also includes contact with the applicant's former employer(s).

Contact

If you have questions about this position, please contact Maia Uhrich at [e-mail].

About Human Services Dept

WE MAKE A DIFFERENCE! The Minnesota Department of Human Services impacts on the lives of 1.7 million people every year, helping them meet their basic needs so they can achieve their highest potential.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your Benefits May Include

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
• Fertility care, including IVF
• Diabetes care
• Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support To Help You Reach Your Career Goals

• Training, classes, and professional development
• Tuition reimbursement
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) For Work/life Support

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Applicants With Disabilities

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email [e-mail] and let us know the support you need.