Contents Technician II

Firstonsite Restoration; Victoria; On-site; CAD 54,000 - 78,000; Full time

Benefits offered by this job

competitive pay

comprehensive health and dental ben​ef

RRSP matching

Job summary

First Onsite Restoration is seeking a Contents Crew Lead (Contents Technician II) to guide a team in restoring items affected by fire, water, and mold. You'll mentor teammates, master advanced equipment, and record contents while keeping projects on schedule.

This hands-on role offers growth across Canada in a culture that values care and collaboration, with competitive pay and benefits. The position emphasizes hands-on work, leadership, and the ability to manage multiple tasks in a fast-paced

Qualifications

• Minimum 1 year of experience in restoration, emergency services, or a related field.
• Strong knowledge of cleaning methods for fire, water, and mold restoration.
• Experience operating Ozone and Hydroxyl machines or similar restoration equipment.
• Excellent attention to detail with strong organizational and teamwork skills.
• Ability to guide and support Contents Technician I team members.
• Proficient in Microsoft Office Suite and comfortable using mobile devices and apps.
• Certifications required: WRT, FSRT, and OCT.
• Additional certifications considered an asset: CCT, RRT, UFT, AMRT.
• Valid driver's license and clean driving abstract.
• Must be able to participate in a rotating on-call schedule.
• Ability to complete work activities which may include physical labour, material handling and lifting, climbing ladders, wearing a respirator, and working in tight spaces (attics, basements, and crawlspaces).

Responsibilities

• Restore treasured family photos and belongings.
• Clean specialized equipment and mentor a new team member.
• Track and photograph contents, keep meticulous records.
• Troubleshoot, problem-solve, and keep projects on schedule.
• Lead by example, creating a positive, efficient and safe environment.

Education

Water Damage Restoration Technician (WRT)

Fire and Smoke Restoration Technician (FSRT)

Odor Control Technician (OCT)

Commercial Carpet Cleaning (CCT)

Carpet Repair and Reinstallation (RRT)

Upholstery and Fabric Cleaning (UFT)

Applied Microbial Remediation (AMRT)

Tools

Ozone machines

Hydroxyl machines

Restoration equipment

Microsoft Office Suite

Mobile devices & apps

Job description

If you enjoy hands-on work, learning advanced restoration techniques, and mentoring others, this is the role for you. As a Contents Crew Lead (Internally known as Contents Technician II), you'll play a key part in helping people recover what matters most. You'll take pride in restoring items affected by fire, water, and mold while guiding teammates, mastering specialized equipment, and making a real impact on every project.

A DAY IN THE LIFE OF A CONTENTS CREW LEAD

As a Contents Crew Lead, no two days are ever the same. One morning you might be restoring treasured family photos, and by afternoon you could be cleaning specialized equipment or mentoring a new team member. You roll up your sleeves and dive into each job with focus and pride, using advanced tools and cleaning systems to bring belongings back to life. You track and photograph contents, keep meticulous records, and make sure every item is handled with care. You troubleshoot, problem-solve, and stay one step ahead to keep projects on schedule. You take ownership of your work and lead by example, creating a positive, efficient, and safe environment for your team. Every day, your skill, energy, and attention to detail help turn chaos into calm for clients when they need it most.

Qualifications

• Minimum 1 year of experience in restoration, emergency services, or a related field
• Strong knowledge of cleaning methods for fire, water, and mold restoration
• Experience operating Ozone and Hydroxyl machines or similar restoration equipment
• Excellent attention to detail with strong organizational and teamwork skills
• Ability to guide and support Contents Technician I team members
• Proficient in Microsoft Office Suite and comfortable using mobile devices and apps
• Certifications required: Water Damage Restoration Technician (WRT), Fire and Smoke Restoration Technician (FSRT), and Odor Control Technician (OCT)
• Additional certifications considered an asset: Commercial Carpet Cleaning (CCT), Carpet Repair and Reinstallation (RRT), Upholstery and Fabric Cleaning (UFT), and Applied Microbial Remediation (AMRT)
• Valid driver's license and clean driving abstract
• Must be able to participate in a rotating on-call schedule
• Ability to complete work activities which may include physical labour, material handling and lifting, climbing ladders, wearing a respirator, and working in tight spaces (attics, basements, and crawlspaces)

Who We Are

At First Onsite, the work you do every day makes a real impact. You'll help communities rebuild and families recover after unexpected events. You'll have opportunities to learn, grow, and build a lasting career across Canada in a culture that values care, collaboration, and doing the right thing. If you thrive in a team environment and want to make a meaningful difference, we'd love to hear from you.

• competitive pay
• comprehensive health and dental benefits
• RRSP matching