Contents Crew Lead

First Onsite Property Restoration; Surrey; On-site; CAD 68,769,792 - 74,500,608; Full time

Job summary

First Onsite Property Restoration in Surrey, Canada, is seeking a Contents Crew Lead (Technician II) to guide a restoration crew and mentor colleagues on advanced restoration methods. You will manage contents affected by fire, water, and mold and help ensure project success with careful documentation and safe practices.

You will lead by example, develop team capabilities, and coordinate with project leads to meet deadlines while maintaining high standards of quality and client care.

Qualifications

• Minimum 1 year of restoration, emergency services, or related field.
• Strong knowledge of cleaning methods for fire, water, and mold restoration.
• Experience operating ozone and hydroxyl machines or similar restoration equipment.
• Excellent attention to detail with strong organizational and teamwork skills.
• Ability to guide and support Contents Technician I team members.
• Proficient with Microsoft Office Suite and mobile devices/apps.
• Certifications: WRT, FSRT, OCT.
• Assets: CCT, RRT, UFT, AMRT.

Responsibilities

• Lead and mentor Contents Technician II team members.
• Operate and optimize use of restoration equipment and cleaning systems.
• Track and photograph contents; keep meticulous records.
• Ensure safety and quality on all projects; troubleshoot issues.
• Support on-call rotations and coordinate with the team.

Skills

Team leadership

Attention to detail

Mentoring

Organizational skills

Safety conscious

Education

Water Damage Restoration Technician (WRT)

Fire and Smoke Restoration Technician (FSRT)

Odor Control Technician (OCT)

Commercial Carpet Cleaning (CCT)

Carpet Repair and Reinstallation (RRT)

Upholstery and Fabric Cleaning (UFT)

Applied Microbial Remediation (AMRT)

Tools

Microsoft Office Suite

Job description

If you enjoy hands‑on work, learning advanced restoration techniques, and mentoring others, this is the role for you. As a Contents Crew Lead (Internally known as Contents Technician II), you'll play a key part in helping people recover what matters most. You'll take pride in restoring items affected by fire, water, and mold while guiding teammates, mastering specialized equipment, and making a real impact on every project.

A DAY IN THE LIFE OF A CONTENTS CREW LEAD

As a Contents Crew Lead, no two days are ever the same. One morning you might be restoring treasured family photos, and by afternoon you could be cleaning specialized equipment or mentoring a new team member. You roll up your sleeves and dive into each job with focus and pride, using advanced tools and cleaning systems to bring belongings back to life. You track and photograph contents, keep meticulous records, and make sure every item is handled with care. You troubleshoot, problem‑solve, and stay one step ahead to keep projects on schedule. You take ownership of your work and lead by example, creating a positive, efficient, and safe environment for your team. Every day, your skill, energy, and attention to detail help turn chaos into calm for clients when they need it most.

QUALIFICATIONS

• Minimum 1 year of experience in restoration, emergency services, or a related field
• Strong knowledge of cleaning methods for fire, water, and mold restoration
• Experience operating Ozone and Hydroxyl machines or similar restoration equipment
• Excellent attention to detail with strong organizational and teamwork skills
• Ability to guide and support Contents Technician I team members
• Proficient in Microsoft Office Suite and comfortable using mobile devices and apps
• Certifications required: Water Damage Restoration Technician (WRT), Fire and Smoke Restoration Technician (FSRT), and Odor Control Technician (OCT)
• Additional certifications considered an asset: Commercial Carpet Cleaning (CCT), Carpet Repair and Reinstallation (RRT), Upholstery and Fabric Cleaning (UFT), and Applied Microbial Remediation (AMRT)
• Valid driver's license and clean driving abstract
• Must be able to participate in a rotating on‑call schedule
• Ability to complete work activities which may include physical labour, material handling and lifting, climbing ladders, wearing a respirator, and working in tight spaces (attics, basements, and crawlspaces)

WHO WE ARE

At First Onsite, the work you do every day makes a real impact. You'll help communities rebuild and families recover after unexpected events. We offer competitive pay, comprehensive health and dental benefits, and RRSP matching because we believe in taking care of our people. You'll have opportunities to learn, grow, and build a lasting career across Canada in a culture that values care, collaboration, and doing the right thing. If you thrive in a team environment and want to make a meaningful difference, we'd love to hear from you.

LET'S REBUILD TOGETHER

Your next opportunity starts here. Apply today using our quick, three‑minute, mobile‑friendly application. Join First Onsite. Make a difference. Build your future.

Salary: $24 - $26 per hour