Contents Crew Lead

MateCareer; Kelowna; On-site; CAD 34,000 - 41,000; Full time

Benefits offered by this job

Competitive pay

Health and dental benefits

RRSP matching

Job summary

First Onsite is seeking a Contents Crew Lead (Contents Technician II) in Canada to restore items affected by fire, water, and mold while guiding teammates and mastering specialized equipment. The role includes tracking contents, documenting each item, and maintaining safe, efficient project execution.

You will mentor newer technicians, lead by example, and ensure high accuracy in photos and records. The position emphasizes hands-on work, on-call rotation, and collaboration across a Canadian

Qualifications

• Minimum 1 year of experience in restoration, emergency services, or a related field.
• Strong knowledge of cleaning methods for fire, water, and mold restoration.
• Experience operating Ozone and Hydroxyl machines or similar restoration equipment.
• Excellent attention to detail with strong organizational and teamwork skills.
• Ability to guide and support Contents Technician I team members.
• Proficient in Microsoft Office Suite and comfortable using mobile devices and apps.
• Certifications required: Water Damage Restoration Technician (WRT), Fire and Smoke Restoration Technician (FSRT), and Odor Control Technician (OCT).
• Additional certifications considered an asset: Commercial Carpet Cleaning (CCT), Carpet Repair and Reinstallation (RRT), Upholstery and Fabric Cleaning (UFT), and Applied Microbial Remediation (AMRT).
• Valid driver's license and clean driving abstract.
• Must be able to participate in a rotating on-call schedule.
• Ability to complete work activities which may include physical labour, material handling and lifting, climbing ladders, wearing a respirator, and working in tight spaces (attics, basements, and crawlspaces).

Responsibilities

• Restore items affected by fire, water, and mold while guiding teammates.
• Track and photograph contents and keep meticulous records.
• Lead by example to create a positive, efficient, and safe environment for the team.
• Troubleshoot and problem-solve to keep projects on schedule.
• Mentor Contents Technician I team members.

Skills

Restoration experience

Ozone/Hydroxyl equipment

Attention to detail

Team mentoring

Microsoft Office

Valid driver’s license

Tools

Ozone machines

Hydroxyl machines

Restoration equipment

Job description

If you enjoy hands-on work, learning advanced restoration techniques, and mentoring others, this is the role for you. As a Contents Crew Lead (Internally known as Contents Technician II), you'll play a key part in helping people recover what matters most. You'll take pride in restoring items affected by fire, water, and mold while guiding teammates, mastering specialized equipment, and making a real impact on every project.

A DAY IN THE LIFE OF A CONTENTS CREW LEAD

As a Contents Crew Lead, no two days are ever the same. One morning you might be restoring treasured family photos, and by afternoon you could be cleaning specialized equipment or mentoring a new team member. You roll up your sleeves and dive into each job with focus and pride, using advanced tools and cleaning systems to bring belongings back to life. You track and photograph contents, keep meticulous records, and make sure every item is handled with care. You troubleshoot, problem-solve, and stay one step ahead to keep projects on schedule. You take ownership of your work and lead by example, creating a positive, efficient, and safe environment for your team. Every day, your skill, energy, and attention to detail help turn chaos into calm for clients when they need it most.

Qualifications

• Minimum 1 year of experience in restoration, emergency services, or a related field
• Strong knowledge of cleaning methods for fire, water, and mold restoration
• Experience operating Ozone and Hydroxyl machines or similar restoration equipment
• Excellent attention to detail with strong organizational and teamwork skills
• Ability to guide and support Contents Technician I team members
• Proficient in Microsoft Office Suite and comfortable using mobile devices and apps
• Certifications required: Water Damage Restoration Technician (WRT), Fire and Smoke Restoration Technician (FSRT), and Odor Control Technician (OCT)
• Additional certifications considered an asset: Commercial Carpet Cleaning (CCT), Carpet Repair and Reinstallation (RRT), Upholstery and Fabric Cleaning (UFT), and Applied Microbial Remediation (AMRT)
• Valid driver's license and clean driving abstract
• Must be able to participate in a rotating on-call schedule
• Ability to complete work activities which may include physical labour, material handling and lifting, climbing ladders, wearing a respirator, and working in tight spaces (attics, basements, and crawlspaces)

Who We Are

At First Onsite, the work you do every day makes a real impact. You'll help communities rebuild and families recover after unexpected events. We offer competitive pay, comprehensive health and dental benefits, and RRSP matching because we believe in taking care of our people. You'll have opportunities to learn, grow, and build a lasting career across Canada in a culture that values care, collaboration, and doing the right thing. If you thrive in a team environment and want to make a meaningful difference, we'd love to hear from you.

Let's Rebuild Together

By submitting your application, you consent to the collection, use, disclosure, and storage of your personal information by FirstOnsite Restoration Limited operating as First Onsite Property Restoration ("First Onsite") for purposes related to your application for employment. This includes information gathered during the recruitment and interview process. Your personal information may be shared internally with relevant personnel involved in the hiring process.

First Onsite is committed to handling your personal information in accordance with applicable federal and provincial privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and any other relevant privacy legislation in your province or territory. If you have questions about how your personal information is handled, or if you wish to request access to your information, please contact our HR Department.

Salary: $25.00 - $30.00 per hour