Contents Supervisor – Victoria

On Side Restoration Services Ltd.; Victoria; On-site; CAD 33,000 - 41,000; Full time

Benefits offered by this job

Extended health coverage

EAP - Employee assistance program

Group RRSP with DPSP

Life and disability insurance

Advancement opportunities and internal

On-call premium

Job summary

On Side Restoration Services Ltd. is seeking a Contents Team Supervisor to lead and develop a crew of contents technicians on disaster recovery projects.

The role involves coordinating field operations, ensuring safety compliance, and delivering high-quality restoration to clients’ belongings and properties. The position requires at least 2 years of team leadership, knowledge of restoration techniques, and strong communication with project managers, adjusters, and customers.

Qualifications

• 2+ years leading a team.
• Experience in property damage assessment and restoration techniques.
• Valid driver’s license with clean record.
• Ability to communicate in English (written and verbal).
• IICRC certificate is an asset.

Responsibilities

• Lead and direct the team.
• Train Contents Technicians in policies and procedures.
• Communicate with cross-functional teams and clients.
• Restore personal and commercial items to pre-disaster state.
• Pack and catalogue contents from disaster-affected areas and create inventory lists.
• Clean contents and structures; clean fabrics and textiles.
• Assist managers with performance evaluations and staff development.
• Assist with hands‑on expertise to reduce trips to site/cost.
• Manage staff schedules and warehouse activities.

Skills

Leadership

Communication

Organizational skills

Physical fitness

Property damage assessment

Restoration techniques

English proficiency

Safety compliance

Driver's license

Tools

Encircle

MS Office

Excel

Job description

At On Side, our Contents Technicians play a vital role in helping clients recover during one of the most challenging stages of an insurance claim.
From carefully packing, handling, cleaning, and restoring valued belongings to returning items to our clients’ properties, our Contents Technicians also help bring comfort, normalcy, and peace of mind back to our clients.
As some of the final team members on site, their attention to detail puts the finishing touches on every project and helps clients take the final step toward recovery.
Whether working in the field or in our warehouse, every day offers new challenges, meaningful connections, and the opportunity to make a lasting difference through care, professionalism, and quality workmanship.

The Supervisor on this team reports to the Operations Manager / Content Manager and helps with the day-to-day direction of the team. Leading communications with Project Managers, Adjusters and trades communication skills are a necessary requirement of the job.

(This posting reflects an existing vacancy)

Compensation

• Salary Range: $24-$30/hr
• Overtime opportunities (where applicable)
• On-call premium and overtime paid for rotating coverage
• Extended health coverage (medical, dental, vision, etc.)
• Employee assistance program (EAP)
• Group RRSP, with company matching DPSP
• Life and disability insurance
• Opportunities for advancement and internal mobility

What You’ll Do

• Leading and providing direction to the team
• Training Contents Technicians in proper policies and procedures
• Communicating with cross-functional teams and clients
• Working with customers to restore personal and commercial items to pre-disaster state
• Packing and cataloging contents from disaster affected areas and creating inventory lists
• Cleaning contents and structures
• Cleaning fabrics and textiles
• Assisting contents/operations managers in performance evaluations and development of field staff
• Assisting with hands‑on expertise to reduce additional trips to site/cost
• Managing staff schedules and warehouse activities

What You Bring

• At least 2 years of experience in leading a team
• Technical skills: expertise in property damage assessment, restoration techniques, and construction industry knowledge
• Commitment to corporate citizenship, social responsibility, and values
• An optimistic outlook and a real desire to help
• Tech ability and comfort using Encircle, MS Office and Excel,ability to quickly learn and navigate digital tools and systems
• Exceptional organizational skills
• Physically fit (ability to lift, carry and pack boxes) and willingness to follow all company safety requirements
• Ability to communicate effectively in English both written and verbal
• Valid driver’s licence & clean drivers abstract
• Clean criminal record
• IICRC certificate, valid or expired, is an asset

Why You’ll Love Working Here

• A workplace that values respect, integrity, generosity, excellence and being customer driven
• Opportunities to grow your career and learn from the best in the industry
• A culture that celebrates teamwork, inclusion, and customer-driven service

Of Note:

Disasters can strike at any time so a rotating schedule of 24/7 after hours on-call work is a requirement. Meaning you’ll work regular weekday hours and participate in a rotating after-hours on-call schedule.

At OnSide, everything starts with people. We live our values — respect, integrity, generosity, excellence, and customerfocus — in everything we do.
Join a team that helps families, businesses, and communities rebuild when it matters most. You’ll contribute to a workplace where people come together to bring order to chaos.
Make a real impact, do work that matters, and grow your career with us.

*Your application is always reviewed by real people. Wedon’tuse artificial intelligence to screen, assess, or select applicants for this role.