Content Manager

workplaceoptions; Toronto; Hybrid; CAD 70,000 - 80,000; Full time

Job summary

Workplace Options is seeking a Content Manager in Canada to maintain organizational content, support proposal development, and create visually engaging materials that clearly communicate complex information. You will work closely with SMEs and internal teams to ensure content accuracy, strategic alignment, and client relevance.

Utilize SharePoint and design-focused tools to update information, enhance readability with visuals, and align content with branding.

Qualifications

• 5+ years of content management experience or related field.
• Strong writing and editing skills for business content.
• Ability to collaborate with SMEs and internal teams.

Responsibilities

• Content Management: maintain content in SharePoint and internal library.
• Proposal Support: help develop compelling proposal content and map to client needs.
• Content Creation & Design: write/edit content and create visuals to improve readability.
• AI and Automation Enablement: utilize approved AI tools for drafting, editing, and content retrieval; ensure accuracy and confidentiality.
• Quality Assurance and Compliance: ensure materials adhere to brand guidelines and RFP requirements.

Skills

Content management

Proposal coordination

Editing

Communication

Tools

SharePoint

Adobe InDesign

Job description

Who we are:

At Workplace Options (WPO), we deliver human-centric solutions that empower people to thrive - personally and professionally. With a global team of more than 4,800 professionals, we provide real-time emotional support, therapy, coaching, mindfulness, and family services to millions worldwide. Since 1982, we’ve partnered with employers, health plans, and insurers to design flexible, forward-thinking programs that evolve alongside today’s changing workforce.

Today, we support 160 million people across 150,000 organizations, including over half of Fortune 500 companies. Now part of the TELUS Health family, we are expanding our global impact by combining decades of wellbeing expertise. Together, we’re building healthier, more resilient organizations—one person at a time.

Current Opportunity: Content Manager

Location:

Canada

Work Arrangement:

Hybrid or Remote (depending on proximity to one of our Canada offices)

Required Experience:

5+ years

Salary: $

70,000 -$80,000 CAD

What you will do:

The Content Manager is responsible for maintaining organizational content, supporting proposal development, and creating visually engaging materials that communicate complex information clearly. This role works closely with internal teams and subject matter experts to ensure content is accurate, strategic, and aligned with client needs.

Key Responsibilities:

Content Management

• Maintain and update content within SharePoint and the internal content library.
• Manage regular updates to product information and SME lists.
• Collaborate with SMEs and internal teams (Legal, Finance, HR, Marketing) to ensure content accuracy and relevance.
• Analyze past proposals, feedback, and market trends to improve content quality and effectiveness.

Proposal Support

• Partner with the Proposal Strategy Team to develop compelling proposal content aligned with win themes.
• Map products and services to client needs and industry requirements.
• Support proposal development through coordination, editing, and quality review.

Content Creation & Design

• Write and edit clear, compelling proposal and business content.
• Create infographics, workflows, and visual elements to enhance readability.
• Ensure all materials align with company branding and communication standards.

AI and Automation Enablement

• Use approved generative AI and automation tools to support drafting, editing, summarization, content classification, content retrieval, and other appropriate proposal-content activities.
• Review and validate AI-assisted outputs for accuracy, tone, client relevance, confidentiality, compliance, and alignment with approved source content before use.
• Identify repeatable content activities and workflows that can be automated or standardized, particularly content updates, library maintenance, QA/QC, and content reuse.
• Collaborate with proposal, content, and automation stakeholders to test, adopt, and improve AI-enabled tools and automated workflows.
• Maintain familiarity with evolving AI-assisted proposal and content-management practices and demonstrate the ability to learn and use new tools as they are introduced.

Quality Assurance and Compliance

• Use Adobe InDesign to format and design proposal documents in alignment with brand guidelines and professional proposal-design standards, including layout consistency, visual hierarchy, and accessibility requirements.
• Review and edit proposal narratives for compliance with RFP instructions, requirements, and evaluation criteria.
• Ensure department processes, expectations, and workflows are followed internally and externally.
• Apply editorial standards and brand guidelines to all written