Senior Content Designer

Swoon; Toronto; Hybrid; CAD 80,000 - 102,000; Full time

Job summary

Swoon in Toronto is seeking a Senior Content Designer to join on a 12-month contract, with hybrid work including 2 days onsite per week and alternating Fridays. You will craft UI copy, onboarding, notifications, error messages, and educational content for digital products, collaborating with Product, UX, Research and Development teams throughout the product lifecycle.

This role requires 5+ years in Content Design or UX Writing, strong Figma skills, and experience in Agile environments, along

Qualifications

• 5+ years of experience in Content Design or UX Writing.
• Experience creating content for digital products and customer-facing experiences.
• Strong collaboration across Product, UX, Research and Development teams.
• Proficiency with Figma and other content/design tools.
• Experience working in Agile product environments.

Responsibilities

• Create content for digital products and experiences, including UI copy, onboarding, notifications, error messages, guidance, and educational content.
• Partner with Product, UX, Research, Development, and other cross-functional teams throughout the product lifecycle.
• Transform complex product concepts into clear, actionable customer-facing content.
• Define content structure, terminology, messaging, and information organization.
• Use user research, usability testing, and feedback to improve content.
• Collaborate in Agile ceremonies, design sprints, workshops, and working sessions.
• Use Figma and other tools to develop, iterate, and document content solutions.
• Maintain consistency across voice, tone, terminology, content patterns, and standards.
• Contribute to content governance, including documentation, approvals, prioritization, and updates.
• Partner with accessibility teams to ensure plain-language and digital accessibility principles.
• Identify opportunities to improve experiences, user flows, and information architecture.
• Manage multiple priorities with focus on customer needs.
• Present content recommendations to stakeholders across functions.
• Evolve content design practices, standards, and quality across the product organization.

Skills

Content Design

UX Writing

Stakeholder management

Agile

Excellent writing

Tools

Figma

Job description

Senior Content Designer — 12-Month Contract

Location: Toronto, ON

Work Arrangement: Hybrid — 2 days onsite per week + alternating Fridays

Contract: 12 months (with potential to extend and convert)

Start Date: ASAP

Hourly Pay:

T4: $58–62/hr

IC: $68–74/hr

What You’ll Do

• Create content for digital products and experiences, including UI copy, onboarding, notifications, error messages, guidance, and educational content.
• Partner with Product, UX, Research, Development, and other cross-functional teams throughout the product lifecycle.
• Transform complex product concepts, requirements, and information into clear, actionable customer-facing content.
• Define content structure, hierarchy, terminology, messaging, and information organization.
• Use customer research, usability testing, and feedback to evaluate and improve content.
• Collaborate in Agile ceremonies, design sprints, workshops, and working sessions.
• Use Figma and other content/design tools to develop, iterate, and document content solutions.
• Help maintain consistency across voice, tone, terminology, content patterns, and standards.
• Contribute to content governance, including documentation, approvals, prioritization, and ongoing updates.
• Partner with accessibility teams to ensure content follows plain-language and digital accessibility principles.
• Identify opportunities to improve existing experiences, user flows, and information architecture.
• Manage multiple priorities while maintaining a strong focus on customer needs and experience.
• Present content recommendations and decisions to stakeholders across different functions.
• Help evolve content design practices, standards, and quality expectations across the product organization.

What You Bring

• 5+ years of experience in Content Design, UX Writing, or a closely related field.
• Strong experience creating content for digital products and customer-facing experiences.
• Advanced proficiency with Figma.
• Experience working within Agile product environments and collaborating with technical teams.
• Strong stakeholder management and cross-functional collaboration skills.
• Excellent written and verbal communication skills.
• A proactive mindset with the ability to identify gaps, questions, and opportunities early.
• Strong ability to bring clarity to complex or ambiguous problems through content strategy and precise language.
• Understanding of how content, structure, terminology, and language influence user comprehension and decision-making.
• Ability to make thoughtful language decisions based on audience, context, intent, and desired outcomes.
• Ability to work independently while contributing effectively within a collaborative team.
• Strong organization and prioritization skills in a fast-moving environment.

Nice to Have

• Experience working within financial services or another highly regulated industry.
• Experience designing conversational or system-generated experiences.
• Background creating educational or instructional content.
• Experience working with enterprise products and complex stakeholder environments.
• Knowledge of WCAG and digital accessibility best practices.