Contact Record Update Assistant

HRS Talent Solutions; Hamilton; Remote; CAD 57,000 - 60,000; Full time

Benefits offered by this job

Remote work

Job summary

HRS Talent Solutions is seeking a remote, detail-oriented Contact Record Update Assistant for a full-time Canada-based role. You will handle routine updates to customer records with accuracy and privacy in mind.

In this introductory position, you will receive training on the employer’s records system, verify changes, leave notes when clarification is needed, and ensure updated records reflect approved information.

Qualifications

• Previous data entry, customer service, or office administration experience can help, but none is required. Applicants with little or no paid office experience are welcome if they can demonstrate accuracy and a willingness to learn. Training can cover the employer’s records system and change procedures. This is an introductory role focused on careful updates, not independent account decisions.

Responsibilities

• Find a customer record using the identifiers supplied in a request.
• Compare the new contact detail with the existing entry.
• Enter approved changes in the assigned fields.
• Check the saved record for spelling, numbers, and accidental omissions.
• Note incomplete or conflicting requests without guessing.
• Send a question or handoff through the established process.

Job description

Contact Record Update Assistant

Office Administration | Contact Records | Remote | Full-time
56,680–59,800 per year

People change addresses, phone numbers, and email contacts. The remote Contact Record Update Assistant handles the ordinary administrative steps that keep those details current in an online customer record. The result should be straightforward: the approved information appears in the correct record, and a change that needs more checking stays with the person authorized to review it.

Typical changes

• Find a customer record using the identifiers supplied in a request.
• Compare the new contact detail with the existing entry.
• Enter approved changes in the assigned fields.
• Check the saved record for spelling, numbers, and accidental omissions.
• Note incomplete or conflicting requests without guessing.
• Send a question or handoff through the established process.

A message may contain a new phone number and an email address but omit the detail needed to match the correct customer. In that situation, the important work is to leave the request pending and seek clarification using the employer’s procedure. Another message may describe two people with similar names. Read the available information before choosing a record; making a quick change to the wrong account can create more work for the customer and the team.

What stays outside your authority

Some details have a greater impact than a routine contact update. A request to change account ownership, payment instructions, or another protected field should be referred rather than treated as a normal correction. You will work within approved access and information-handling rules. The employer will teach its specific verification steps; the starting expectation is that you will stop and ask when a record cannot be matched confidently.

After a permitted change, look again at the finished record and note that the update was completed. If the same request arrives twice, check whether an earlier entry has already been made before saving another one. When a colleague receives a follow-up question, your brief status note should explain what changed and what remains unresolved.

Recordkeeping can involve more than a single field. A customer may provide a corrected mailing address but ask that an existing email contact remain unchanged. Read the full request before editing, then compare each saved field with what was authorized. If part of the request falls outside the routine process, keep that part open for review instead of treating the entire message as completed.

What the work calls for

• Care with names, digits, and small differences between records.
• Comfort entering information through online forms or a database.
• Short, clear email replies when information is missing.
• Respect for private customer details in a home office or other suitable space.
• Willingness to follow an established process and correct mistakes promptly.

Previous data entry, customer service, or office administration experience can help, but none is required. Applicants with little or no paid office experience are welcome if they can demonstrate accuracy and a willingness to learn. Training can cover the employer’s records system and change procedures. This is an introductory role focused on careful updates, not independent account decisions.

full-time scheduling may be available; actual hours will be confirmed for the opening. Remote work requires a suitable computer setup for handling records privately.

A record correction should leave enough context for a later check. If a change could affect notices already scheduled to go out, flag it to the relevant team. You are maintaining dependable information, not deciding which customer preference or identity evidence overrides policy.