Consumer Care Coordinator

Spin Master; Toronto; Hybrid; CAD 40,000 - 55,000; Full time

Job summary

Join Spin Master, a leading global children's toy company, as a Consumer Care Specialist. You will support administrative tasks and improve end-consumer journeys through your organizational skills and customer service experience. Engage in a vibrant work culture with opportunities for growth and innovative collaboration.

Benefits

Flexible Work Hours

Comprehensive Benefits

Growth and Career Opportunities

Other fun Perks!

Qualifications

• Experience with customer service is essential.
• Strong organizational skills with attention to detail.
• Proficient in Microsoft Applications including Outlook, Excel, and PowerPoint.

Responsibilities

• Assist with administrative tasks, reporting for Consumer Care metrics.
• Collaborate with 3rd party call center partners.
• Update content on internal drives and customer support materials.

Skills

Customer service

Organizational skills

Project management

Communication

Tools

Microsoft Applications

Job description

Please Note: If you are a current Spin Master employee with access to Workday, apply to this job via the Workday application.

Are you a kid at heart looking to build a career with a leading global children's toy, entertainment and digital gaming company?

At Spin Master, our unwavering commitment to open mindedness, integrity and innovation is a great part of what has made us an industry leader. How do we stay ahead of the pack? By hiring the best and brightest minds—and that’s why we want you!

Job Description:

What will you work on?

Working alongside a dynamic team of Consumer Care Specialists, this role will assist with delivering engaging experiences and satisfaction through numerous capacities ranging from reporting administrative support tasks to participating in process improvement projects, ultimately supporting an improved overall end-consumer journey.

How will you create impact?

• Fulfills administrative tasks such as completing reporting, coaching forms, shift reports and attendance logs. Completes other reports as required and has excellent reporting and analytical skills.
• Coordinate reporting for Consumer Care metrics/SLAs in collaboration with 3rd party call center partners.
• Assist updating content on Consumer Care’s internal shared drives, CRM Knowledge Base, and online support pages, including updating product support materials such as FAQs, How to Videos, training decks, instruction manuals, etc.
• Update CRM product and category dispositions.
• Share team email communications with core team and third party as required.
• Provide other reporting and administrative support as required.
• This role will report directly into Sr. Manager, Global Consumer Care

What are your skills and experience?

• Customer service experience
• Social media experience (professionally or personally)
• Experience with Microsoft Applications, including Outlook, Excel, and PowerPoint
• Strong organizational and proven project management skills with ability to manage numerous projects simultaneously with diligence and attention to detail.
• Strong relationship builder with the ability to communicate effectively across various levels of the organization and external stakeholders
• Flexibility on rotational-based shifts for weekdays and during all statuary holidays, including December

#LI-Hybrid #LI-HM1

What you can expect from us:

Our mission is to Make Life More Fun with a vision to push the boundaries of innovation, creativity, and fun.

• Growth and Career Opportunities
• Flexible Work Hours
• Innovation, Collaboration and Fun
• Comprehensive Benefits
• Other fun Perks!

What’s it like to work here?

Spin Master is a fast-paced, hands-on organization that provides many great opportunities for impactful decision-making; though our challenging start-up atmosphere isn’t for everyone, we have a proven record of opportunities for future advancement and internal transfers for our passionate and results driven team.

Everyone is welcome in our sandbox and we are committed to an accessible and inclusive hiring process that provides reasonable accommodation to all applicants.

Spin Master strives to create an accessible and inclusive application and selection process and is committed to working with and providing reasonable accommodation to job applicants who may require provisions to participate in the recruitment, selection and/or assessment processes. Should you require an accommodation, please contact our Talent Acquisition team, by email at [e-mail] or by phone at 416 364-6002 and we will work with you to meet your accessibility needs.

Follow us on Instagram and Twitter @SpinMaster to stay up to date on Spin Master career opportunities.

We do appreciate all interest; however only those selected for interview will be contacted.