Consultant, WalkMe Specialist, Experience Design

Canadian Imperial Bank of Commerce; Toronto; Hybrid; CAD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Incentive pay

Banking benefits

Benefits program

Defined benefit pension plan

Employee share purchase plan

Vacation offering

Wellbeing support

MomentMakers recognition

Job summary

Canadian Imperial Bank of Commerce in Toronto is seeking a Consultant to develop WalkMe in-app guidance, supporting digital adoption and training for banking centre applications. The role offers a hybrid work arrangement, with 1-3 days on-site and remaining days remote.

You will work with product owners and Training and Development to deliver a holistic user-experience strategy and to communicate new features effectively across the organization.

Qualifications

• Experience in technical writing, communications, or editing.
• Familiarity with HTML/CSS/JavaScript is an asset.
• Ability to translate business needs into WalkMe in-app guidance.

Responsibilities

• Collaborate with stakeholders to understand initiatives and ensure timely delivery of WalkMe in-app guidance.
• Plan and design in-app guidance to improve user experience.
• Create and update content and WalkMe solutions for internal apps.
• Coordinate translation of content with vendors.
• Communicate effectively with stakeholders and team members.
• Share knowledge and assist with prioritization of projects.

Skills

WalkMe

In-app Guidance

Content Creation

Stakeholder Collaboration

Technical Writing

Communication

Tools

HTML

CSS

JavaScript

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com

What you’ll be doing Reporting to the Chapter Lead for Adoption and Accessibility within the Experience Design Chapter Area, the Consultant supports the delivery of new applications and features by developing WalkMe in-app guidance that supports digital adoption, communications and training for banking centre applications. The Consultant is responsible for helping the business as a whole drive user adoption and communicate new features. They’ll work closely with stakeholders throughout the organization, including product owners and Training and Development to create and execute a holistic strategy with a strong focus on user experience.

At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.

How you’ll succeed

• Collaboration - You’ll partner with business stakeholders to understand initiatives and assess the application challenges. You’ll collaborate with business partners to ensure timely delivery of WalkMe in-app guidance.
• Solution planning and analysis – You’ll become a WalkMe expert and plan in-app guidance that simplifies the user experience. You’ll assess employee needs and new features, design and build WalkMe solutions, and iterate and improve to drive optimal outcomes. You’ll seek feedback and obtain consensus from stakeholders for proposed solutions and updates.
• Content and solution creation - You’ll create and update content and WalkMe solutions to support new features and functionality for our internal applications to ensure best in class digital user experience. You’ll make sure content meets CIBC editorial, brand and accessibility requirements and standards. You’ll help build and maintain application-specific content guidelines for WalkMe solutions. You’ll help coordinate the translation of our content through an approved translation vendor. You’ll understand the technical possibilities and limitations of the banking centre applications in order to troubleshoot and maintain implementations over time.
• Communication - You’ll use your powers of communication and consultation to speak to your solutions with authority. Your solid interpersonal skills are a must for collaborating with stakeholders, product owners and team members.
• Team building – You’ll share product knowledge with the WalkMe team and assist with prioritization and assignment of project-based initiatives.

Who you are

You can demonstrate experience in technical writing, communications, or editing. It’s an asset if you have experience with HTML, CSS, and/or JavaScript. You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends. You love to learn. You're passionate about growing your knowledge, and you know that there is no limit to what you can achieve. You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making. You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results. Values matter to you. You bring your real self to work, and you live our values – trust, teamwork and accountability. #LI-TA

What CIBC Offers

We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. We work to recognize you in meaningful, personalized ways including

• competitive salary
• incentive pay
• banking benefits
• a benefits program*
• defined benefit pension plan*
• an employee share purchase plan
• a vacation offering
• wellbeing support
• MomentMakers, our social, points-based recognition program

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail] CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location Toronto-81 Bay, 18th Floor

Employment Type Regular Weekly Hours 37.5

Skills Analytical Thinking, Business Effectiveness, Client Service, Communication, Detail-Oriented, Process Improvements, Relationship Management, Teamwork

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 48,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.