Senior Consultant, Client Support

CIBC; Mississauga; Hybrid; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Incentive pay

Banking benefits

Employee share purchase plan

Defined benefit pension plan

Vacation offering

Wellbeing support

MomentMakers recognition

Purpose Day

Job summary

CIBC in Mississauga is seeking a Senior Consultant, Client Support to drive enhanced client experiences by delivering expert guidance on complex projects that upgrade processes, products or services.

You will collaborate with leadership teams, document requirements, design client-focused solutions, and mentor a diverse group of technology and project professionals to deliver results.

Qualifications

• Experience translating business needs into practical client solutions.
• Proven ability to lead and mentor teams through complex projects.
• Strong communication and stakeholder management skills.
• Attention to detail and commitment to process improvement.

Responsibilities

• Provide specialized client experience guidance to leadership teams.
• Lead projects to upgrade processes, products or services.
• Represent the business on initiatives ensuring alignment with Mobile Advice and Personal and Small Business Banking.
• Support end-to-end project implementation as a subject matter expert.

Skills

Accountability

Business

Business Operations

Client Service

Client Support

COINS systems

Collaboration

Company Policies

Customer Experience

Decision Making

Judgement

Leadership

Meeting Goals

Regulatory Requirements

Risk Management

Teamwork

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

You will join the Client Support team, reporting to the Senior Director, the Senior Consultant is a seasoned expert responsible for providing highly specialized advice, consultation and expertise in client experience to leadership teams to improve client experience. The role uses deep knowledge in their field of expertise to lead and manage projects of a moderate or high level of complexity to enhance and upgrade new or existing processes, products or services. The Senior Consultant, Client Support exercises considerable judgement for decision making on complex issues, researching relevant data and developing proposals and recommendations as well as resources needed to execute the work. The role will further act as a subject matter expert representing the business on various initiatives, ensuring alignment to Mobile Advice and Personal and Small Business Banking overall to deliver a more seamless client and employee experience.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed

• Understanding and documenting requirements - Work closely with business partners to gather complicated business requirements and facilitate solution design discussions to ensure you meet project needs. Create strong relationships, lead discussions, listen and ask the right questions to ensure solutions meet requirements.

• Solution design - Assemble client-focused solutions that meet business requirements. Prepare and validate solution design documents around areas such as scope clarification, solution requirements, and quality assurance.

• Leading and mentoring - Support end-to-end project implementation as a subject matter expert, and provide guidance to a diverse team of technology and project professionals. Maintain a collaborative work environment and support team members to resolve organizational, operational, and process problems.

Who You Are

• You’re driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life

• You understand that success is in the details. You notice things that others don’t. Your critical thinking skills help to inform your decision making

• You can demonstrate experience in deep commitment to continuous improvement, with an established track record of success in challenging the status quo and enhancing processes

• You act like an owner. You thrive when you’re empowered to take the lead, go above and beyond, and deliver results.

• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

ON-Mississauga, 1 City Centre Dr, Suite 1100

Employment Type

Regular

Weekly Hours

37.5

Skills

Accountability, Business, Business Operations, Client Service, Client Support, COINS systems, Collaboration, Company Policies, Customer Experience (CX), Decision Making, Judgement, Leadership, Meeting Goals, Regulatory Requirements, Risk Management, Teamwork