Consultant (e) en support TLM / Consultant TLM Support

ADP; Halifax; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A global human capital management provider is hiring a TLM Consultant in Halifax. In this role, you'll resolve software and hardware questions related to Time and Labor Management products. You'll engage with clients, understanding their challenges, and provide tailored solutions. The ideal candidate will be bilingual in French and English, have strong customer service skills, and a technical background. Join a company that values work-life balance and supports your mental health and well-being.

Benefits

Focus on mental health and well-being

Ongoing training and development

Tuition reimbursement program

Flexible work-life balance

Global networking opportunities

Qualifications

• Proven track record for delivering exceptional customer service.
• Aptitude to learn new software applications.
• Fundamental understanding of hardware, networks, routers, switches, IP addresses.
• Basic technical knowledge or experience in a technical field.
• Excellent organization, prioritization skills, and strong attention to detail.
• Excellent communication – written and verbal.

Responsibilities

• Engage with clients to understand their product challenges.
• Solve client challenges to build long-term trust.
• Follow call handling best practices to deliver exceptional service.
• Resolve Time and Attendance software and hardware questions.

Skills

Bilingual: French & English

Exceptional customer service

Learning new software applications

Understanding of hardware, networks, routers

Technical knowledge in a related field

Organization and prioritization skills

Strong communication skills

Teamwork ability

Education

Post-secondary diploma or equivalent

Job description

ADP is hiring a TLM Consultant.

In this role, you as a TLM Consultant are responsible for resolving software and hardware questions for clients using Time and Labor Management products. You provide solutions to meet client needs, automating time and attendance calculations for payroll production.

The TLM Consultant configures and optimizes the Time and Labor Management interfaces and serves as an expert within the Time and Attendance domain.

What you’ll do:

Be a true partner. Are you the ultimate relationship builder?

• You will engage with clients to truly understand their product challenges and related needs; solve such challenges while building long‑term trust.
• Be a team player who seeks to understand the business and asks questions to other members of the team, sales, and client service partners to bring resolution to client requests.
• Follow call handling best practices to deliver exceptional service.
• Adhere to our 3‑2 hybrid work model.
• Achieve call metrics as determined by the business unit.
• Resolve Time and Attendance software and hardware related questions.

To succeed in this role – Requirements:

• Bilingual: French & English
• Proven track record for delivering exceptional customer service.
• Aptitude to learn new software applications.
• Fundamental understanding of hardware, networks, routers, switches, IP addresses.
• Basic technical knowledge or experience in a technical field.
• Post‑secondary diploma or equivalent.
• Excellent organization, prioritization skills, and strong attention to detail.
• Excellent soft skills.
• Excellent communication – written and verbal.
• Experience in payroll, benefits, time & attendance is considered an asset.
• Ability to work in a team environment.

You’ll love working here because you can:

• Focus on your mental health and well‑being. We take care of one another and offer support for your well‑being because healthy associates are happy.
• Join a company committed to giving back. Generating a lasting, positive impact on the communities we work and live in.
• Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program.
• Innovate. Problem‑solve. Shape the future of work with people you like.
• Balance work and personal time. Flexibility to integrate work more easily into everyday life.
• Go global. With operations around the world, exciting networking opportunities abound.
• Belong. Join one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.

What are you waiting for?

Apply today!

Jobs.adp.ca

About ADP:

ADP is a global cloud‑based provider of comprehensive Human Capital Management solutions that combine HR, payroll, talent, time administration, tax, benefits, and outsourcing services.

ADP EEO & Workplace Equity: ADP is committed to offering an inclusive, diverse, and equitable workplace, providing equal employment opportunities without regard to any protected characteristic, and focusing on merit, qualifications, experience, and work performance.

ADP Ethical Standards: ADP upholds the highest ethical standards and compliance with all applicable laws. We expect staff to act with highest integrity and foster an honest, respectful workplace.

ADP Awards and Recognition – more information available.

Learn more about ADP culture and values at https://jobs.adp.com/life-at-adp/.