Construction SaaS Client Success Specialist

Onware Inc.; Edmonton; Hybrid; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Collaborative team environment

Opportunities for career growth

Focus on client success and technology innovation

Job summary

A tech company specializing in contract management software is seeking a Client Success Specialist to support clients, primarily in the architecture and construction sectors. The role involves managing client relationships, ensuring high service quality, and coordinating with internal teams. Candidates should have 3-5 years of relevant experience, strong communication skills, and a background in customer support or success. Join this innovative firm to contribute to transformative solutions in the construction industry.

Qualifications

• Minimum of 3–5 years of experience in a customer support or success role.
• Strong communication, interpersonal, and problem-solving skills.
• Willingness to learn new technologies.

Responsibilities

• Ensure clients receive high-quality service and understand their needs.
• Act as liaison between customers and internal teams.
• Coordinate client onboarding and training.

Skills

Customer support experience

Proficiency with Microsoft 365

Strong communication skills

Problem-solving skills

Organizational skills

CRM tools familiarity

Construction industry experience

Tools

Salesforce

Job description

A tech company specializing in contract management software is seeking a Client Success Specialist to support clients, primarily in the architecture and construction sectors. The role involves managing client relationships, ensuring high service quality, and coordinating with internal teams. Candidates should have 3-5 years of relevant experience, strong communication skills, and a background in customer support or success. Join this innovative firm to contribute to transformative solutions in the construction industry.