Constituency Assistant

Members of Parliament Offices / Bureaux de député(e)s; Terrace; On-site; CAD 48,000 - 53,000; Full time

Job summary

The Constituency Assistant position in the office of Ellis Ross, Member of Parliament for Skeena – Bulkley Valley, supports communications, organizes correspondence, and serves as the first contact for constituents. You will handle calls, visits, emails, and data entry to help deliver community support.

This role involves draft responses, managing casework, and improving office operations while collaborating with the MP and local stakeholders to strengthen outreach and service delivery for

Qualifications

• Post-secondary education from a recognized institution or an acceptable combination of education, training and relevant experience.
• Customer service experience in an office setting providing reception or administrative support.
• Excellent written and oral communication abilities, with great attention to detail.
• Strong computer skills including experience with Microsoft Office suite of programs.

Responsibilities

• Acts as the first line of response with constituents for all incoming cases and provides information, advice and support in person, over the telephone and in writing.
• Drafts responses to constituent emails and letters, including on constituency casework issues.
• Provides various administrative services to the Member’s office and ensures the flow of operations.

Skills

Customer service

Written & verbal communication

Attention to detail

Office reception

Education

Post-secondary education

Tools

Microsoft Office

Job description

• Language Requirements: Proficiency in English
• Outcome: Short-Term
• Compensation: CAD 48000 - CAD 53000 - yearly

Job Description

The office of Ellis Ross, Member of Parliament for Skeena – Bulkley Valley is currently seeking a qualified candidate to fill the Constituency Assistant position.

About the role:

In this role, you will support the smooth operation of the constituency office by assisting with the Member’s communications, organizing and prioritizing correspondence, and serving as the first point of contact for constituents.

Working closely with the Member of Parliament, you will provide a combination of administrative and client service supports, including answering calls, greeting visitors, responding to emails, managing client casework, and assisting with data entry and filing. In this role, you will contribute to a team where your work will help strengthen the office’s service and outreach to help deliver meaningful support to the community.

Primary responsibilities:

• Acts as the first line of response with constituents for all incoming cases (e.g. immigration, Canada Revenue and Old Age Security files) and provides information, advice and support in person, over the telephone and in writing.
• Drafts responses to constituent emails and letters, including on constituency casework issues.
• Provides various administrative services to the Member’s office and ensures the flow of operations.

Top reasons to apply:

Working in a Member of Parliament's office offers a unique opportunity to make a meaningful impact in the community. Every day brings new opportunities to help constituents, build relationships with community organizations, and support initiatives that improve the lives of Canadians. In this role, you will gain valuable experience in organization, communication, problem solving, and community outreach.

Qualifications

Education:

• Post-secondary education from a recognized institution or an acceptable combination of education, training and relevant experience.

Experiences:

• Customer service experience in an office setting providing, reception or administrative support.
• Excellent written and oral communication abilities, with great attention to detail.
• Strong computer skills including experience with Microsoft Office suite of programs.

Assets:

• Knowledge of the riding of Skeena—Bulkley Valley.
• Experience working with a Member of Parliament, a political office or a community organization.

Additional Information

Members of Parliament are individual employers who are responsible for recruiting, hiring and managing the employees who help them carry out their parliamentary duties. Terms and conditions of employment vary from one MP's office to another.

If you have an accommodation request, require material in an accessible format, or need additional support with the application process, please contact Recruitment and Selection Services at [emailprotected] .

We thank all candidates for their application. Only selected candidates will be contacted for next steps.

This posting will remain advertised until all business requirements are met. Applicants who meet the qualifications may be contacted for further assessment at any time.