Caseworker

House of Commons (Canada) / Chambre des communes (Canada); Langford; On-site; CAD 44,000 - 53,000; Full time

Job summary

The office of Jeff Kibble, Member of Parliament for Cowichan-Malahat-Langford, is currently looking to fill the position of Caseworker. Reporting to the Member of Parliament, the Caseworker supports constituents in navigating federal programs and services.

This role requires strong problem-solving skills, discretion, empathy, and a solid understanding of government processes. Primary responsibilities include handling inquiries, liaising with departments, maintaining records, and providing

Qualifications

• 1-3 years in casework management or client-service role.
• Experience providing admin/front-desk support in an office.
• Strong understanding of federal government programs and processes.
• Strong oral and written communication abilities.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint and Outlook).

Responsibilities

• Handle constituent inquiries with professionalism, discretion, and empathy.
• Advocate by liaising with government departments to resolve issues.
• Maintain confidential records of interactions and case progress.
• Provide timely updates on the status of files and next steps.
• Track trends and issues in the riding for policy consideration.
• Build relationships with community groups and stakeholders.
• Provide administrative support including correspondence, scheduling, and reception.

Skills

Problem-solving

Discretion

Empathy

Communication skills

Government processes understanding

Education

Post-secondary education

Tools

Word

Excel

PowerPoint

Outlook

Job description

• Language Requirements: Proficiency in English
• Outcome: Regular
• Hours: Full-Time
• Compensation: up to CAD 48500 - yearly

Job Description

The office of Jeff Kibble, Member of Parliament for Cowichan-Malahat-Langford, is currently looking to fill the position of Caseworker.

Reporting to the Member of Parliament, the Caseworker supports constituents in navigating federal programs and services. The incumbent advocates on behalf of constituents, liaises with government departments and agencies, and provides timely updates on case progress.

This role requires strong problem-solving skills, discretion, empathy, and a solid understanding of government processes.

Primary responsibilities:

• Handle and respond to constituent inquiries—in writing, over the phone, and in person—with professionalism, discretion, and empathy.
• Advocate on behalf of constituents by liaising with government departments and agencies to resolve complex or time-sensitive issues.
• Maintain accurate and confidential records of constituent interactions, correspondence, and case progress.
• Provide timely updates to constituents on the status of their files and next steps.
• Track trends and emerging issues in the riding that may require the Member's attention or broader policy consideration.
• Build and maintain positive relationships with community groups and stakeholders.
• Provide administrative support to the office as needed, including correspondence, scheduling, and reception duties.

Working conditions:

• This role includes a requirement to work on-site at the Duncan office for a minimum of four hours per week.
• Candidates must also possess a valid driver's license and have access to a vehicle.
• There is flexibility for the position to be either full-time or part-time.
• The expected start date is as soon as possible.

Qualifications

Education:

• Post-secondary education from a recognized institution or an acceptable combination of education, training and relevant experience.

Experiences:

• 1-3 years of experience in casework management or in a client-service role.
• Experience providing administrative or front-desk support in an office environment.
• Strong understanding of federal government programs, services and government processes.
• Strong ability to communicate orally and in writing.
• Strong problem-solving and analytical skills and attention to details.
• Ability to manage competing priorities in a fast-paced political environment.
• Proficiency with the Microsoft Office suite (Word, Excel, PowerPoint and Outlook).

Assets:

• Experience working in a client service or case management role, preferably within government social services or the non-profit sector.
• Experience working in a politically sensitive or public-facing environment.

Additional Information

Members of Parliament are individual employers whoare responsible forrecruiting,hiringand managing the employees who help them carry out their parliamentary duties. Terms and conditions of employment vary from one MP's office to another.

We thank all candidates for their application. Only selected candidates will be contactedfor next steps.

This posting will remain advertised until all business requirements are met. Applicants who meet the qualifications may be contacted for further assessment at any time.