Conseiller Ventes & Projets – Service Client Expert

The Home Depot; Pointe-Claire; On-site; CAD 32,000 - 42,000; Full time

Job summary

The Home Depot in Montreal is seeking a Sales Associate to deliver fast, friendly service by actively engaging customers and assessing their needs. You will guide customers to the right solutions, promote services, and maintain department knowledge. The role requires a flexible schedule, teamwork, and a safety‑minded approach.

Ideal candidates have 1–2 years in retail or trade experience and a High School diploma or equivalent. No travel is required and a department supervisor leads the team.

Qualifications

• Minimum Education: High School Diploma or equivalent
• Minimum Years of Work Experience: 1 to 2 years Retail or Trade experience an asset
• Minimum Leadership Experience: NA

Responsibilities

• Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer
• Actively seek customers throughout the store and escort customers to appropriate merchandise, regardless of department
• Ask open ended questions about the customer’s projects in order to determine their needs and level of expertise
• Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them
• Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need
• Educate customers about the whole project
• Using empowerment program when necessary to satisfy customers
• Execute daily stock maintenance: all products signed, displayed, and clean
• Maintain knowledge of all products in department and adjacent departments
• Proactively seek knowledge on all products and services
• Follows all safety policies and procedures, Loss Prevention policies and procedures
• Competes: Competencies include Communicates Effectively, Customer Focus
• Travel Requirements: No travel requirements
• Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items
• Working Conditions: Flexible schedule that may include evening and weekends
• Minimum Education: High School Diploma or equivalent
• Minimum Years of Work Experience: 1 to 2 years Retail or Trade experience an asset

Skills

Interpersonal Skills

Communicates Effectively

Customer Focus

Education

High School Diploma or equivalent

Job description

The Home Depot in Montreal is seeking a Sales Associate to deliver fast, friendly service by actively engaging customers and assessing their needs. You will guide customers to the right solutions, promote services, and maintain department knowledge. The role requires a flexible schedule, teamwork, and a safety‑minded approach.

Ideal candidates have 1–2 years in retail or trade experience and a High School diploma or equivalent. No travel is required and a department supervisor leads the team.