Manager Expérience Client – Leadership et Opérations Magasin

The Home Depot; Pointe-Claire; On-site; CAD 65,000 - 90,000; Full time

Job summary

The Home Depot in Montreal (Pointe-Claire area) is seeking a Customer Experience Manager to lead store operations, coach associates, and ensure exceptional customer service. You will work closely with store leadership to monitor performance and drive improvements across departments.

You will guide opening/closing procedures, address escalations, and ensure readiness for high-volume periods while maintaining safety and policy compliance. Strong communication and leadership are essential.

Qualifications

• Highschool Diploma or Equivalent.
• 2 years of customer service experience an asset.
• 1 to 2 years Retail or Trade experience an asset.
• At least one year of relevant work experience as a leader/supervisor.

Responsibilities

• Drive customer service and associate engagement; coach and train associates on proper customer service techniques and ensure team is providing the highest level of customer service.
• Assign, manage and direct associate’s work and duties to drive customer service results.
• Resolve customer escalations within the store and through Customer Care.
• Ensure store is prepared for high-volume periods.
• Monitor customer flow through checkouts and take action to ensure customers are receiving fast, friendly service.
• Lead store kickoff meeting and walk each department to ensure store readiness. Communicate messages, priorities, and task to all associates.
• Responsible for Opening, Closing and MOD tasking as well as other whole store focus responsibilities; responsible for managing and directing day‑to‑day operations of the store.

Skills

Organizational skills

Problem-solving skills

Advanced communication skills

Education

Highschool Diploma or Equivalent

Job description

The Home Depot in Montreal (Pointe-Claire area) is seeking a Customer Experience Manager to lead store operations, coach associates, and ensure exceptional customer service. You will work closely with store leadership to monitor performance and drive improvements across departments.

You will guide opening/closing procedures, address escalations, and ensure readiness for high-volume periods while maintaining safety and policy compliance. Strong communication and leadership are essential.