Conseiller au Service | Service Advisor

Tobermory; London; On-site; CAD 54,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

RRSP contributions

Stock purchase plan

Assistance program

Parental success programs

Sick leave

Vacation and holidays

Tesla Babies program

Product discounts

Fitness reimbursement

Employee perks program

Job summary

Tesla is seeking a Service Advisor in Canada to connect customers with the Service Team and support the electric vehicle brand. The role focuses on overseeing service experience activities, coordinating communication between customers and the service department, and ensuring a smooth vehicle service process.

Work with technicians and service leaders in a high-volume, team-oriented environment. Benefits include comprehensive health, dental, vision, and more; the role is full-time permanent with

Responsibilities

• Provide prompt, attentive service in response to Customer inquiries received by Phone, Email and in person visits.
• Enable timely response to unreceived Digital Communication at the time of the defined Response Time metrics.
• Assess Customer concerns adequately to determine if the situation can be handled immediately, if a timely resolution is required Or if there is a need to escalation the concern to Management.
• Accurate documentation of repairs, updates and the process associated with them in Management Systems.
• Communicate Repair Completion Timelines, Repair Progress Updates and Customer Service Outcomes and results with affected Customers.
• Coordinate Preparation and Details of Customers’ Vehicles for Delivery to Customers.

Job description

The Service Advisor at Tesla is the one who connects customers with the Service Team Coherently, supporting the electric car brand that is the most advanced on the planet. The main functions of the position include overseeing all service experience activities, managing the communication between customers and service department, and allowing the vehicles to pass through the service process with ease.

Along with that, Tesla’s work environment is lively, quick customers’ success oriented and supportive; besides we practice teamwork, quickness in responding to customer needs, and innovativeness. Employees have the opportunity to encode their work with modern tools and systems aimed at promoting efficiency and continuous education while collaborating closely with skilled technicians and service team leaders.

Tesla’s continuous loyalty to employee happiness and inclusion, along with the provision of top-notch benefits of the industry, have set Tesla up to be a leader in the eco-friendly transport industry. Check the listing below for the complete job description for this role.

Company Name : Tesla
Location : London, Ontario, Canada
Salary : $26.93 per hour
Job Type : Permanent Full Time
Start date : As soon as possible
Benefits : Health, dental, and vision insurance, life and disability coverage, and employer-matched RRSP contributions along with stock purchase plans. Additionally, the employees have access to an assistance program, parental success programs, sick leave, vacation, holidays, Tesla Babies program, product discounts, fitness reimbursement, and an employee perks program.

Job Description

• Full-time Service Advisor position that works directly with customers and supports all aspects of both our customer and vehicle service business. (40 hours/week).
• As a Service Advisor, you will be responsible for the interaction with customers, and for the communication of service-related information.
• The main responsibilities of the Service Advisor position include: ensuring that you are providing timely service updates to customers, keeping accurate service records of all vehicles, and properly managing the delivery of vehicles to customers.
• Work in a high volume, team oriented service environment and utilize the latest technology in electric vehicles.
• In this role you will work closely with technicians and service leadership within the Tesla Service Center.

Responsibilities

• Provide prompt, attentive service in response to Customer inquiries received by Phone, Email and in person visits.
• Enable timely response to unreceived Digital Communication at the time of the defined Response Time metrics.
• Assess Customer concerns adequately to determine if the situation can be handled immediately, if a timely resolution is required Or if there is a need to escalation the concern to Management.
• Accurate documentation of repairs, updates and the process associated with them in Management Systems.
• Communicate Repair Completion Timelines, Repair Progress Updates and Customer Service Outcomes and results with affected Customers.
• Coordinate Preparation and Details of Customers’ Vehicles for Delivery to Customers.

Requirements

• Maintained and used the tools of an auto repair shop.
• Basic Knowledge of the principles of automotive repair and service.
• Possess the ability to provide support on projects throughout Canada while using English as their primary language.