System Design Analyst (contract up to 18 months)

FirstOntario Credit Union; Hamilton; Hybrid; CAD 70,000 - 96,000; Full time

Benefits offered by this job

Top-tier health benefits

Flex-work environment

Volunteer program

Employee Assistance Program

Health spending account

Job summary

FirstOntario Credit Union in Stoney Creek, ON seeks a System Design Analyst to configure, support, and enhance the core banking system and related apps. You will translate business needs into technical solutions, support development, and shape user-friendly digital experiences through wireframes, mockups, and usability testing.

You’ll gather requirements with business partners, document Temenos specifications, and work with developers and vendors to meet timelines and deliverables.

Qualifications

• Post-secondary diploma or degree in Computer Science or equivalent.
• UX Design Certification or a degree in UX Design, Digital Design, or related discipline.
• Minimum of two years in UX design including requirements gathering, wireframing, prototyping, and high-fidelity mockups.
• Experience with core banking platforms; Temenos experience preferred.
• Business Analyst certification or demonstrated BA experience.
• Proficiency with UX design tools such as Figma, Adobe XD, Sketch, etc.
• Experience with deployment tasks within Temenos or related banking systems and strong client service mindset.
• Demonstrated problem-solving, negotiation, and communication skills; team-oriented approach.
• Be adaptable, innovative, and mindful of enterprise risk and regulatory compliance.

Responsibilities

• Test, support, and implement new banking modules and interfaces.
• Gather and document detailed business requirements with partners.
• Document specifications and support wireframes, user flows, and prototypes.
• Gather and document Temenos specifications and configurations.
• Collaborate with vendors and manage vendor issues as needed.
• Apply user-centered design to ensure intuitive banking apps and usability.
• Create and maintain user guides and support documentation.
• Provide second/third line technical support when required.
• Support various IT initiatives and project timelines.

Skills

UX design

Requirements gathering

Wireframing

Prototyping

High-fidelity mockups

Problem solving

Negotiation

Communication

Team collaboration

On-call rotation

Education

Diploma/degree in Computer Science or related field

UX Design Certification or related degree

Business Analysis certification or BA experience

Tools

Temenos

Figma

Adobe XD

Sketch

Job description

• Top-tier health and wellness benefits, including comprehensive benefits packages, a yearly health spending account and personal spending account
• Enhanced mental health benefits through SunLife and TELUS Health
• Flex-work environment
• Company-wide Employee Volunteer program (Blue Wave Program)
• Employee and Family Assistance Program

Why FirstOntario?

• Competitive compensation packages
• Top-tier health and wellness benefits, including comprehensive benefits packages, a yearly health spending account and personal spending account
• Enhanced mental health benefits through SunLife and TELUS Health
• Flex-work environment
• Company-wide Employee Volunteer program (Blue Wave Program)
• Employee and Family Assistance Program

Job Overview

The System Design Analyst is responsible for the configuration, support, and enhancement of the core banking system and other business applications. Working closely with business stakeholders, developers, and vendors, this role gathers and translates business requirements into effective technical solutions, supports application development and implementation, and contributes to the design of user-friendly digital experiences through wireframes, mockups, and usability testing. The role also coordinates activities and deliverables across stakeholders to help ensure project timelines and milestones are met. The System Design Analyst serves as a key resource in ensuring applications meet business needs, support operational efficiency, and deliver a positive user experience.

Role

• Test, support and implement all new banking modules and interfaces.
• Work closely with Business Partners to gather and document detailed business requirements to meet business needs.
• Work closely with Developers in documenting specifications, creating wireframes, user flows, mockups, and supporting the build of prototypes.
• Actively gather and document all Temenos specifications.
• Be a subject matter expert with Temenos setup, configuration, and customization.
• Systematically conduct usability testing and recommend design improvements based on user feedback.
• Apply user-centered design principles to ensure banking applications provide an intuitive and effective user experience.
• Create and implement support documentation.
• Be involved with Vendor Issue Management and provide support which can include the maintenance of issue logs.
• Build excellent working relationships with vendors and manage any vendor issues that arise.
• Use your project management expertise to support various IT initiatives.
• Understand business requirements and system goals while providing support to ensure effectiveness and efficiency.
• Provide outstanding customer service during all internal and external client interactions.
• Stay ahead of current industry trends and new technologies that can add value to the business.
• Provide support in second and third line technical support when needed.
• Perform other duties as required.

Required Skills

• Have a post-secondary diploma or degree in Computer Science or equivalent in a related program.
• Possess a UX Design Certification from a recognized institution, or a diploma/degree in User Experience Design, Digital Design, or a related discipline.
• Have a minimum of two (2) years of experience in UX design, including requirements gathering, wireframing, prototyping, and creating high-fidelity mockups for digital applications.
• Experience working with core banking platforms; Temenos experience is preferred.
• Business Analyst certification or demonstrated experience in a Business Analysis role.
• Demonstrated experience using UX design tools such as Figma, Adobe XD, Sketch, or similar platforms.
• Experience with deployment tasks within Temenos or related banking systems. quick to respond to requests for service from all of your clients in a manner which is clearly understood, both technically and user-friendly.
• Use your problem-solving skills when it comes to technical issues and be resourceful in the way you find a solution.
• Demonstrate your strong negotiation skills with internal clients and vendors.
• Be innovative and forward-thinking.
• Be analytical and detail-oriented when dealing with technical support issues and IT projects.
• Openly share your knowledge with the team.
• Demonstrate a high level of integrity and be trustworthy.
• Be approachable with your superior interpersonal skills.
• Demonstrate superior communication skills.
• Be able to take action in difficult and challenging situations and deal with uncertainty.
• Be aware of and mitigate enterprise risk factors and ensure compliance with applicable regulations, legislation and FirstOntario policies and procedures.
• Be available to work evenings and weekends as the job demands and travel as required.
• Be actively participating in an on-call rotation.

This is a hybrid role in Stoney Creek, ON on a contract basis for up to 18 months. This posting is for an existing vacancy.

Salary Range: $69,931 to $96,155 annually.

Compensation for this role reflects a combination of skills, experience, and internal equity. Those whose experience more closely aligns the role's requirements may be placed higher within the salary range. You will learn more about FirstOntario Credit Union's total rewards package during the interview process.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know.

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