Application Support Analyst/ BSA

FP Inc.; Toronto; Hybrid; CAD 83,000 - 103,000; Full time

Job summary

FP Inc. is seeking an Application Support Analyst / BSA for a 10-month hybrid role in Downtown Toronto. You will support critical banking operations, manage incidents, and collaborate with technology and product partners to maintain strong risk and compliance controls.

The role requires after-hours support, problem analysis, and the ability to adapt in a fast-paced environment. Experience in wealth management or capital markets is valued, along with familiarity with tools like Dynatrace, Splunk,

Qualifications

• 10+ years in related IT field or supporting business.
• 2+ years supporting critically important functions in a Canadian financial institution.
• 2+ years performing SQL queries/reports or DB administration.
• 2+ years using performance/capacity tools (Dynatrace, Kibana, AppDynamics, Splunk, etc).
• 5+ years in an application support capacity including incident/problem management.
• Experience or strong interest in wealth management, personal finance, investing, capital markets.

Responsibilities

• Support day-to-day operations and ensure effective controls for risk/compliance.
• Collaborate with technology and product partners to resolve issues.
• Analyze and report on operational risks and performance.
• Be adaptable and manage multiple priorities in a dynamic environment.
• Provide after-hours support and on-call coverage as needed.

Skills

IT experience

Critical business functions

SQL queries/reports

Performance tools

Application support

Finance/capital markets interest

Education

Post-secondary degree

Canadian Securities Course or CFA

Tools

JIRA

Confluence

SharePoint

ServiceNow

Job description

JOB DESCRIPTION

Location: Hybrid (Downtown, Toronto)

Duration: 10 months

Our client, a leading financial institution in Downtown Toronto, is looking for an Application Support Analyst/ BSA to create an environment in which your team pursues effective and efficient operations of their respective areas while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to risk and compliance. The successful candidate will have the opportunity to work with one of the Top 5 Banks in Canada.

Typical Day in role:

• Willingness to work outside of the traditional work week and requires continual shifting of priorities. The role requires attention after hours and on-call support
• Assist in the development of processes designed to report, analyze and resolve problems to mitigate the associated operational, reputational, financial, and regulatory risks.
• Demonstrate leadership abilities and collaborate effectively with various technology and product partners.
• Be curious as the skill set and product knowledge will be ever-evolving
• Must be flexible to adapt to a dynamic environment, balance simultaneous priorities and make quick and sound decisions under pressure

Must-Have Skills:

• 10+ years' experience working in a related IT field and/or supporting business
• 2+ years supporting highly critical business functions such as trading, payments or business functions/investment use cases within a Canadian financial institution
• 2+ years experience in performing SQL queries/reports or Database administration
• 2+ years utilizing performance and capacity management tools such as Dynatrace, Kibana, AppDynamics, Splunk, CA Introscope & Datadog, Gomez or New Relic
• 5+ years in an application support capacity. This will include incident and problem management.
• Experience or strong personal interest in wealth management, personal finance, investing, capital markets.

Nice-To-Have Skills:

• Experience within a major Canadian financial institution.
• Experience in order routing vendors such as Broadridge, Fidessa FIX gateway or IRESS
• 2+ years experience with enterprise collaboration tools: JIRA, Confluence, SharePoint, ServiceNow.
• Some familiarity with Dynatrace
• A strong understanding of microservices deployed within Cloud computing platforms – AWS, Kubernetes / Docker; GKE; Azure PCF
• Background in user interface testing including desktop web, mobile web, Android and iOS

Soft Skills Required:

• Strong logical thinking in understanding end-to-end use cases, as well as mapping them to system flows
• Curious and experimental mindset to drive innovation amidst uncertainty
• Effective communication and diplomacy skills are required to liaise between groups of varying technical expertise and interests.

Education:

• Post-secondary degree in a related field (technical or business)
• Completion of the Canadian Securities Course or CFA

FP Inc. is committed to creating an inclusive environment where all team members and clients feel like they belong. In accordance with the requirements set out in the Employment Standards Act, FP Inc. hereby declares that AI is utilized in the screening process for this position. The hourly compensation range for this role is C$60 - C$75/hour. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience. We advocate for you and welcome anyone regardless of race, colour, religion, national origin, sex, physical or mental disability, or age.