Conference Concierge

Crescent Hotels & Resorts; London; On-site; CAD 20,000 - 28,000; Full time

Benefits offered by this job

Benefits plan

RRSP matching

Flexible scheduling

Discounts at Crescent properties

Onsite gym access

Job summary

Crescent Hotels & Resorts is seeking a Conference Concierge in London, Ontario. You will work with our Food & Beverage – Conference Services team to ensure a positive guest experience by providing attentive, courteous, and efficient service across rotating shifts.

You’ll handle meeting room setups, tear-downs, and coffee-break deliveries, with opportunities to support outlet staff during slower periods. This role requires energy, strong communication, and a customer-first mindset, with

Qualifications

• Provide attentive, courteous, and efficient service to conference guests.
• Assist with meeting room set-ups, maintenance and tear-downs, and deliveries of coffee break services.
• Rotate schedule including days, evenings, weekends and holidays.

Responsibilities

• As a Conference Concierge, you will work with the Food and Beverage – Conference Services team to ensure a positive guest experience by delivering attentive, courteous, and efficient service.
• You will manage meeting room setup, maintenance, tear-downs, and coffee break deliveries, and may assist outlet staff during slower periods.
• You may answer guest questions about hotel services, local area and operating hours.

Job description

Spencer Hotel Conf Centre
551 Windermere Rd
London, ON N5X2T1, CAN

Description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for our next great team member to join us on our Food & Beverage – Conference Services team. We are committed to providing you with:

• Competitive wages, with an expected rate of $17.60 per hour + service charge eligible
• An exceptional benefit plan for eligible associates & your family members
• RSP matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members
• Access to our onsite gym

Here is what you will be doing each day:

As a Conference Concierge, you will be working with our Food and Beverage – Conference Services team to ensure a positive experience for all our guests, by providing attentive, courteous, and efficient service. You will be working a rotating schedule and will be responsible for meeting room set-ups, maintenance and tear-downs, plus deliveries of coffee break services. Additional responsibilities may include supporting the outlet serving staff during slower conference periods by taking orders, operating the electronic cash register/POS system, cleaning outlet areas, and answering guest inquiries about our food and beverage offerings, hotel services, the local area, and hours of operation.

Does this sound like you?

You are excited to take that next step or start your career in the field of hospitality. You have an enthusiasm for customer service, and a passion for communication. You don’t shy away from being on your feet for 8 hours in a demanding role or problem solving on-the-fly. The pride you have in your attention to detail, fast-pace, and time management skills will be a great benefit in this role. You are looking for some flexibility in a job, so working a variety of different shifts, including days, evenings, weekends, and holidays, works for your personal life.

We welcome applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

This posting represents a current vacancy and Crescent Hotels & Resorts does not use artificial intelligence to screen, assess, and/or select applicants.

At Crescent Hotels & Resorts we strive to create a great placeto work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.