Conductor

Alstom; Vancouver; On-site; CAD 69,000 - 83,000; Full time

Job summary

Alstom in Vancouver is seeking a permanent full-time Conductor to ensure safe, punctual and efficient train operations. You will provide high-quality public service, interact with passengers, coworkers and management, and work under railway rules and ALSTOM Health & Safety policies.

This role is Monday to Friday, 12-hour day shifts, with an hourly rate of $54.95/hour. Requirements include current CROR certification, formal customer-service training, excellent English communication, a valid

Qualifications

• Current/valid CROR certification mandatory.
• Formal training or experience in customer service.
• Excellent communication skills in English.
• A valid driver’s license is required.
• Exposure to the railway industry will be considered as a definite asset.

Responsibilities

• Assist and inform passengers with boarding and disembarking.
• Attend to, resolve and escalate customer service issues.
• Interface regularly with host railway's rail traffic control centers.
• Relay information to the maintenance staff on defects.
• Compiling customer service reports.

Skills

CROR certification

Customer service experience

English communication

Valid driver’s license

Railway industry exposure

Job description

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

With growing activities in Canada to meet the increasing demand for sustainable transportation, Alstom is looking for motivated candidates who will help us leverage our expertise and apply it locally.

We’re looking for a permanent full-time Conductor @ Vancouver, could it be you?

Your future role

Since your focus as a Conductor is on safety, punctuality, and efficiency, you are accountable in ensuring that train movements are operated in a manner that will provide safe and on-time operations consistent with the objective of providing the highest quality service to the public and your passengers.

This is a full-time position (operating Monday to Friday - 12h day) with an hourly rate of $54.95/h.

Be prepared to work in an enclosed confined area (locomotive), climbing, lifting, walking and working outside in inclement weather. Therefore, you have to be able to maintain a required level of fitness as outlined in the Canadian Railway Medical Rules Handbook.

While interacting daily with passengers, co-workers, external suppliers and management, all activities are to be performed in accordance with all rules and regulations as prescribed by legislation and ALSTOM Health & Safety policies as well as local regulations of the host railways over which the train is being operated.

You’ll specifically take care of

• Assisting and informing passengers with boarding and disembarking
• Attending to, resolving and escalating customer service issues
• Interfacing regularly with host railway's rail traffic control centers
• Relaying information to the maintenance staff on defects
• Compiling customer service reports

We’ll look to you for/Your mission

• Efficiency and optimal Service Quality
• Assuring the best riding experience to your passengers
• Contributing to the implementation of evacuation plan(s) in the event of an emergency

All About You

We value passion and attitude as much as experience. Here what we think will help you succeed and grow in this role:

• Current/valid CROR certification mandatory
• Formal training or experience in customer service
• Excellent communication skills in English
• A valid driver’s license is required
• Exposure to the railway industry will be considered as a definite asset

Things you’ll enjoy in this role and working at ALSTOM

• Enjoy stability throughout your journey with us as the rail industry is here to stay
• Grow and develop new skills through award-winning learning
• Steer your career in whatever direction you choose across functions
• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension).

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud.

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.