Concierge (UNIFOR TEC Concierge) - Part-Time with Benefits

Cadillac Fairview; Toronto; On-site; CAD 21,000 - 30,000; Part time

Benefits offered by this job

Best-in-class benefits

Pension plan

Job summary

A leading real estate company in Toronto is seeking a part-time Concierge to provide exceptional service to tenants and visitors. The successful candidate will greet arrivals, respond to various requests, and assist with office demands while maintaining a welcoming environment. A degree in Hospitality, a minimum of 2 years in customer service, and proficiency in Microsoft Office are essential. Join a team that values collaboration and empathy, offering competitive rewards and a positive organizational culture.

Qualifications

• Minimum 2 years experience in customer service.
• Current CPR and First Aid Certificates preferred.
• Proficient with Microsoft Office and Google/Internet tools.
• CPR and First Aid certificates preferred.

Responsibilities

• Greet tenants and visitors.
• Respond to tenant and visitor requests in a timely manner.
• Ensure concierge desk is equipped with necessary supplies.
• Report Tenant concerns or problems to management.
• Maintain a dialogue with passengers in an elevator entrapment.
• Assist Marketing with promotions and special events.
• Ensure lobby is clean by contracted housekeeping.
• Report tenant concerns to management.
• Administer promotional tenant registration programs.
• Monitor console equipment and maintain records in the Tower lobby.
• Maintain tenant lists and directory boards.
• Report unusual incidents and occurrences.
• Complete occurrence and liability reports as required.
• Call Security for unauthorized personnel removal.
• Assist onboarding of new employees.

Skills

Strong customer service and interpersonal skills

Ability to handle stressful situations with tact and diplomacy

Education

Hospitality & Tourism degree or Diploma or Business

Tools

Microsoft Office

Google

Internet

Job description

Concierge (UNIFOR TEC Concierge) - Part-Time with Benefits

Join to apply for the Concierge (UNIFOR TEC Concierge) - Part-Time with Benefits role at Cadillac Fairview

This opportunity is currently only available to bargaining unit members. If you are not a bargaining unit member, your application will not be forwarded to the hiring manager. In the event the position is not filled with a bargaining unit member, it will be reposted and open to all general applicants.

What you will deliver

• Greet tenants and visitors
• Respond to tenant and visitor requests in a timely manner
• Provide direction and information to tenants and visitors at the Tower lobby regarding services within The Eaton Centre and the Office Towers
• Ensure concierge desk is equipped with the necessary brochures, stationery and supplies to effectively service tenants and visitors
• Deliver memos, tickets and other correspondence to tenants
• Assist Marketing department in the execution of promotions and special events
• Ensure the office tower lobby is clean by contract housekeeping
• Report Tenant concerns or problems to management
• Administer promotional tenant registration programs
• Monitor console equipment and maintain records in the Tower lobby
• Maintain tenant lists and directory boards
• Report on any unusual incidents and occurrences
• Complete occurrence and liability reports when required
• Call Security to have any unauthorized personnel removed from the office tower lobby
• Activate and/or isolate an elevator for Police, Fire Department, & Ambulance
• Maintain a dialogue with passengers in an elevator entrapment
• Summon security in cases of emergency
• Assist with onboarding new employees as required
• Notify cleaning staff of any spills or trash in lobbies
• Provide assistance to office tenants in calling for taxis, ordering theatre tickets, booking flights, etc.

What your strengths are

• Strong customer service and interpersonal skills
• Ability to handle stressful situations with tact and diplomacy

What you need to succeed

• Hospitality & Tourism degree or Diploma or Business
• Minimum 2 years experience in customer service
• Proficient in Microsoft Office, Google, and Internet
• Current CPR and First Aid Certificates preferred

Why you should join us

At Cadillac Fairview we have been transforming communities for over 50 years. We are so much more than our properties. We are building leaders at all levels. We offer the challenge of interesting work, a great organizational culture, the opportunity to collaborate with the best in the business, and support for your growth and development. We reward values-based behavior and superior results with a competitive rewards package that includes best-in-class benefits and pension. Imagine a place where you can make a difference!

At CF our everyday actions and critical business decisions are guided by our CF Values. Achieving results is naturally important for us and we achieve results through behaviours that are consistent with our CF Values.

Our Values

• Aim Higher – we strive to exceed expectations
• Own Your Expertise – we empower ourselves and each other
• Collaborate Effectively – we bring the right people together to get the right results
• Engage with Empathy – we objectively consider the needs of others
• Embrace Change – we drive, learn from, and adapt to change

CF is an equal opportunity employer and is committed to creating a diverse and inclusive environment. If you need reasonable accommodation during the recruitment, assessment, and/or selection process, please notify your CF contact or email [e-mail].