Concierge & Property Administration Coordinator

RiseMe; Vancouver; On-site; CAD 60,174,000 - 74,501,000; Full time

Benefits offered by this job

Extended health and dental benefits

RRSP matching

Paid vacation and statutory holidays

Employee recognition programs

Job summary

Marcon is seeking a Concierge for its W42 residential community in Vancouver. You will be the first point of contact for residents, guests, and service providers, ensuring a warm, organized resident experience.

You will handle welcomes, packages, access control, amenity bookings, move-ins, maintenance requests, and communications, while maintaining a secure, tidy lobby and supporting safety protocols.

Qualifications

• 2+ years in residential concierge, hotel front desk, guest services, or similar roles
• Strong interpersonal and service-oriented skills
• Professional, composed approach under pressure
• Familiarity with digital building systems or property management software

Responsibilities

• Provide resident, guest, and service provider reception and support
• Manage packages, access control, amenity bookings, move-ins, and maintenance requests
• Support building safety, lobby upkeep, and resident communications

Skills

Residential Concierge

Customer Service

Hospitality Mindset

Communication

Multitasking

Tools

Yardi Concierge IQ

Maintenance IQ

Microsoft Office

Mobile apps

Job description

About Us

Many people will spend their lives in a Marcon home, so we have to build it right, every time. Founded in 1985, Marcon is an established real estate company specializing in acquiring, developing, building and managing properties across Metro Vancouver. A focus on quality and craft is what the business was built on, giving us a trusted name in the construction community. These principles have remained a focus as we’ve expanded into the real estate development and operations space, managing our own projects from conception through to execution, completion, and ongoing management.

We are committed to providing elevated experiences at every touch point between our people, our buildings, and our communities. None of this is possible without a hardworking team working together to make it all happen. That’s why we’re looking for people who are eager to join an intelligent and motivated team to create something bigger than themselves and build communities that will impact a neighbourhood in meaningful ways.

Job Description

The Concierge is the first point of contact for residents, guests, and service providers at Marcon’s W42 residential community. Working closely with Property Management, Maintenance, and Leasing, you will help create a warm, organized, and professional resident experience.

You will support day-to-day concierge services including resident and guest welcome, package handling, access control, amenity bookings, move-ins, maintenance requests, and resident communications. You will also help maintain a secure, tidy, and welcoming lobby while supporting building safety and emergency protocols.

This role is well suited to someone with experience in residential concierge, hotel front desk, guest services, or another high-touch customer experience environment.

The Opportunity

This is an opportunity to play a visible role in the resident experience at one of Marcon’s residential communities. You will be a trusted point of contact for residents and guests, helping information, services, and building operations flow smoothly each day.

You will work as part of a collaborative site team, responding to resident needs, identifying service issues proactively, and supporting move-ins and community engagement. The role combines hospitality, communication, organization, and operational awareness in a fast-paced residential environment.

What You Bring

• 2+ years of experience in residential concierge, hotel front desk, guest services, or a similar role
• Strong interpersonal and service-oriented skills, with a professional and composed approach
• Ability to multitask, prioritize, and work with minimal supervision
• Familiarity with digital building systems or property management software
• Comfortable using Microsoft Office and mobile apps for communication and reporting
• Discretion and professionalism with a strong focus on resident experience
• Purpose-built rental experience is an asset
• Yardi systems experience, including Concierge IQ or Maintenance IQ, is an asset
• Working knowledge of the BC Residential Tenancy Act is an asset
• Emergency response training, such as First Aid, is an asset

What We Offer

Marcon is committed to building an inclusive, inspired, and high-performance team culture where our Core Values of Safety, Integrity, Teamwork, Passion, and Excellence guide how we show up every day. For this hourly role, we offer a competitive wage of $21–$26 per hour based on experience and qualifications, along with extended health and dental benefits, RRSP matching, paid vacation and statutory holidays, and employee recognition programs. As a growing, vertically integrated real estate company, we provide a stable work environment, opportunities for long-term career growth, and a collaborative team culture where your contribution truly matters.

If you are a dependable, service-oriented professional looking to grow with a company that values craftsmanship and community, we would love to hear from you.