Concierge

Chard Development Ltd.; Vancouver; On-site; CAD 57,308,000 - 63,039,000; Full time

Benefits offered by this job

Competitive salary

Bonus plans

Extended health and dental coverage

Professional development

Internal mobility

Trust, transparency and teamwork

Job summary

Chard Development Ltd. is hiring a Concierge for The Cascades in Vancouver. You’ll be the welcoming first contact for residents and guests, delivering a polished front-of-house experience with discretion and care.

Responsibilities include greeting residents, coordinating deliveries, answering questions, and supporting safety and access control while upholding Chard’s Uncommon Care philosophy. This hourly role pays $22 per hour, with annual earnings between $41,600 and $45,760.

Qualifications

• Customer service experience in a front-of-house, hospitality, or residential setting preferred.
• Calm, polished, and professional presence, especially during evenings/overnight shifts.
• Genuine service mindset and pride in delivering thoughtful care to residents and guests.
• Strong communication skills with discretion and boundaries.
• Sound judgement and comfort supporting safety and access control.
• Attention to detail and high standards for presentation and organization.
• Reliability and accountability, able to work independently within the site team.

Responsibilities

• Welcome residents, guests and visitors with warmth and professionalism.
• Serve as front desk contact, respond to questions, requests, and concerns with care and follow-through.
• Anticipate resident needs by staying aware of daily activity in the building.
• Coordinate deliveries, service appointments, and visitor access for smooth flow.
• Maintain a clean, orderly front-of-house environment.
• Support move-ins/move-outs and special moments to reinforce belonging.
• Communicate with Property Management, Maintenance, and Resident Services to address needs.
• Uphold safety and security protocols with consistency and sound judgement.
• Handle sensitive situations calmly and escalated appropriately.

Skills

Customer service

Front-of-house

Communication

Job description

About Chard

Chard is a BC-based, award-winning real estate company creating spaces that go Beyond Buildings. With a portfolio spanning Metro Vancouver, North Vancouver, and Greater Victoria, we specialize in large-scale residential and commercial communities, with a focus on community enhancing, purpose-built rental housing. Our portfolio includes market condominiums, affordable homeownership, strata commercial, and hotel developments.

We partner with leading institutions and organizations such as BC Housing and YWCA Metro Vancouver to deliver inclusive, community-focused housing solutions. To date, we’ve completed over 1.3 million square feet and nearly 1,400 homes, with a pipeline of 2,000 more homes and half a million square feet of commercial space. By 2030, we’re on track to be managing and operating over 3,000 homes across Vancouver, North Vancouver, and Victoria.

What sets Chard apart is our full-spectrum approach. We not only develop projects, we also manage and operate them. Through our property and asset management services - available to both our own developments and those of other developers - we ensure long-term value and care for the communities we help create and foster. Our close-knit, dynamic team thrives on collaboration, trust, and care. We’re proud of our high-performance culture and deeply committed to the Residents we serve and the communities we build.

Why We Exist

At Chard, our purpose is Beyond Buildings. We create spaces that enrich lives, strengthen communities, and make a positive impact on people and places.

Where We're Headed

Our vision: Chard Champions Communities. Through design, development and service, we create places where people don’t just live – they build a home.

How We Work

Our promise is Uncommon Care. We go beyond expectations to create communities where people feel safe, valued, and connected.

Our Values

• Community – We put our Residents and our team at the heart of every decision.
• No Ego – We value effort and humility over flashiness.
• Service – We provide exceptional service in every interaction.
• Integrity – We operate with honesty and transparency.

The 5 Keys to Service at Chard:

Safety, Charm, Detail, Efficiency, Belonging

What This Role Is All About

As the Concierge at The Cascades, you are the first impression and daily point of connection for residents and guests. You deliver a refined, welcoming front-of -house experience through attentive service, calm professionalism, and thoughtfulfollow-through. By anticipating needs, handling requests with discretion, and maintainingan environment that feels orderly, welcoming, and well cared for, you set the standard for how the community is experienced. Every interaction reflects Uncommon Care and reinforces The Cascades as a place where residents feel genuinely supported and at ease.

What You’ll Be Doing

• Welcome residents, guests, and visitors with warmth, professionalism, and attention, creating a calm and polished first impression every time.
• Serve as a trusted point of contact at the front desk, responding to questions, requests, and concerns with care, discretion, and clear follow-through.
• Anticipate resident needs by staying aware of daily activity in the building and proactively offering support where it adds value.
• Coordinate and manage deliveries, service appointments, and visitor access to ensure smooth, well organized flow throughout the community.
• Maintain the front-of-house environment to a high standard, ensuring common areas feel orderly, welcoming, and thoughtfully presented.
• Support resident move-ins, moveouts, and special moments with a steady, attentive presence that reinforces a sense of ease and belonging.
• Communicate clearly and professionally with Property Management, Maintenance, and Resident Services to ensure resident needs are addressed promptly.
• Uphold building safety and security protocols with consistency, professionalism, and sound judgement.
• Handle sensitive situations calmly and respectfully, escalating issues appropriately while maintaining trust and confidence.
• Deliver service aligned with Chard’s Uncommon Care philosophy and the 5 Keys to Service: Safety, Charm, Detail, Efficiency, Belonging.

What You’ll Bring

• Previous customer service experience in a front-of-house, hospitality, or residential setting, with Concierge experience strongly preferred.
• A calm, polished, and professional presence, particularly during evenings or overnight shifts when you may be the primary on site contact.
• A genuine service mindset and pride in delivering thoughtful, consistent care to residents and guests.
• Strong communication skills, with the ability to build rapport while maintaining discretion and appropriate boundaries.
• Sound judgement and comfort supporting safety, access control, and sensitive situations with confidence and professionalism.
• High attention to detail and a strong standard for presentation, organization, and follow-through.
• Reliability and accountability, with the ability to work independently while staying aligned with the broader site team and Uncommon Care philosophy.

Who You Are

• Naturally warm, approachable, and service-oriented.
• Attentive, reliable, and detail focused.
• Calm and professional, even in busy or unexpected situations.
• Comfortable interacting with a diverse group of residents and visitors.
• Proud to represent the community and committed to creating a positive experience every day.
• A team player who values collaboration, trust, and integrity.

How We Invest In You

• At Chard, we know that when our people thrive, our communities do too. That’s why we offer more than just a paycheque - we invest in your success, well-being, and sense of purpose.
• Competitive salary and bonus plans aligned with market benchmarks
• Extended health and dental coverage as well as a health spending account to support what you need the most
• Ongoing training and professional development opportunities, including custom programs built around our Uncommon Care philosophy
• A clear commitment to internal mobility - we love to promote from within
• A values-driven workplace rooted in trust, transparency, and teamwork
• A supportive team that has your back when things get busy - or when you need a breather

This is an hourly role at a rate of $22 per hour, with an expected annual earning range of $41,600 to $45,760 depending on scheduled hours.