Senior Retail Property Manager

Chard; Vancouver; On-site; CAD 115,000 - 135,000; Full time

Benefits offered by this job

Competitive salary

Bonus potential

Health & dental coverage

Internal mobility

Job summary

Chard is a BC-based real estate company leading a growing portfolio across Metro Vancouver, North Vancouver, and Greater Victoria. We are seeking a Senior Retail Property Manager to oversee our retail portfolio, managing tenant relations, operations, and financial performance across stabilized and new properties.

You will drive lease administration, renewals, CAM budgeting, recoveries, and performance reporting while coordinating with Development, Construction, Leasing, Legal, Accounting, and

Qualifications

• 5+ years of progressive retail, commercial, or mixed‑use property management experience.
• Strong knowledge of operating budgets, CAM, and financial reporting.
• Experience with lease administration, renewals, and tenant relations.
• Familiarity with asset management principles and reporting tools.

Responsibilities

• Serve as the primary operational contact for retail tenants, managing service requests and lease compliance.
• Balance tenant service with lease obligations and ownership objectives.
• Lead CAM budgets, forecasts, recoveries, and annual reconciliations.
• Manage lease renewals and support leasing activity with tenant analysis and risk assessment.
• Coordinate cross‑functional teams (Development, Construction, Leasing, Legal, Accounting, PM).
• Identify capital needs and coordinate approved projects through implementation and close‑out.

Skills

Tenant relations

Budget management

Lease administration

Vendors management

Operational coordination

Communication

Education

Property management licence (asset)

Tools

Yardi

Power BI

Job description

Chard is a BC-based, award-winning real estate company creating spaces that go Beyond Buildings. With a portfolio spanning Metro Vancouver, North Vancouver, and Greater Victoria, we specialize in large-scale residential and commercial communities, with a focus on community enhancing, purpose-built rental housing. Our portfolio includes market condominiums, affordable homeownership, strata commercial, and hotel developments.

We partner with leading institutions and organizations such as BC Housing and YWCA Metro Vancouver to deliver inclusive, community-focused housing solutions. To date, we’ve completed over 1.3 million square feet and nearly 1,400 homes, with a pipeline of 2,000 more homes and half a million square feet of commercial space. By 2030, we’re on track to be managing and operating over 3,000 homes across Vancouver, North Vancouver, and Victoria.

What sets Chard apart is our full-spectrum approach. We not only develop projects, we also manage and operate them. Through our property and asset management services - available to both our own developments and those of other developers - we ensure long-term value and care for the communities we help create and foster.

Our close-knit, dynamic team thrives on collaboration, trust, and care. We’re proud of our high-performance culture and deeply committed to the Residents we serve and the communities we build.

Why We Exist

At Chard, our purpose is Beyond Buildings. We create spaces that enrich lives, strengthen communities, and make a positive impact on people and places.

Where We’re Headed

Our vision: Chard Champions Communities. Through design, development and service, we create places where people don’t just live – they build a home.

How We Work

Our promise is Uncommon Care. We go beyond expectations to create communities where people feel safe, valued, and connected.

Our Values

• Community – We put our Residents and our team at the heart of every decision.
• No Ego – We value effort and humility over flashiness.
• Service – We provide exceptional service in every interaction.
• Integrity – We operate with honesty and transparency.

The 5 Keys to Service at Chard: Safety, Charm, Detail, Efficiency, Belonging

What This Role Is All About

The Senior Retail Property Manager leads the operational and financial management of Chard’s retail portfolio across stabilized and newly delivered mixed-use properties. The role is accountable for tenant relationships, property operations, lease administration, lease renewals, CAM budgeting and recoveries, financial performance, vendor and capital management, renewals, key dates, risk management, and portfolio reporting. Acting within approved policies, budgets, and delegated authority, the Senior Retail Property Manager resolves day-to-day matters, recommends action on material issues, coordinates cross-functional execution, and supports tenant retention, NOI growth, and long-term asset value.

• Resolve day-to-day tenant and property matters within approved budgets, policies, lease requirements, and delegated authority.
• Approve routine operating expenditures, vendor work, and service providers within established thresholds and procurement requirements.
• Recommend action on material tenant, lease, legal, insurance, capital, financial, or reputational matters, supported by clear analysis.
• Escalate matters outside delegated authority and implement approved retail operating, leasing, and capital strategies.
• Manage lease extensions and renewals

What You’ll Be Doing

• Serve as the primary operational contact for retail tenants, managing tenant relations, service requests, access, signage, loading, parking, waste, security, common area use, and lease compliance.
• Coordinate shared retail and residential operations, contracts, systems, life safety requirements, and cost allocations.
• Conduct inspections, resolve deficiencies, and identify opportunities to improve tenant experience, operational performance, retail activation, and asset value.
• Balance tenant service with lease obligations, operating standards, ownership objectives, and approved property and brand strategies.
• Support new retail assets through possession, fixturing, onboarding, and stabilization.
• Coordinate operational requirements across Development, Construction, Leasing, Legal, Accounting, and Property Management.
• Manage possession and turnover activities, including lease abstracts, notices, utilities, access, insurance, security, deficiencies, key dates, and handover documentation.
• Apply practical knowledge of CRU conditions, landlord and tenant work, possession requirements, utility needs, and operational constraints.
• Lead retail operating and CAM budgets, forecasting, variance analysis, recoveries, and financial performance monitoring.
• Manage CAM billing and reconciliations, ensuring compliance with lease provisions, allocations, gross-ups, caps, exclusions, tenant-specific requirements.
• Review invoices, accruals, and expenses for accuracy, recoverability, and budget alignment.
• Maintain lease administration records, key dates, rent adjustments, operating cost provisions, insurance, security instruments, deposits, and contractual obligations.
• Lead lease renewals and support leasing activity through tenant analysis, risk assessment, retention strategies, and execution planning.
• Provide financial and operational recommendations related to tenant requests, capital investments, lease amendments, renewals, and occupancy risk.
• Procure and manage service providers, contracts, and shared-service arrangements, including scopes of work, tendering, performance monitoring, safety, insurance, and compliance.
• Identify repair, lifecycle, and capital requirements, contribute to capital planning, and coordinate approved projects through implementation and close-out.
• Evaluate initiatives based on cost, recoverability, tenant impact, risk reduction, service enhancement, and asset value.
• Own monthly retail reporting covering financial performance, recoveries, occupancy, arrears, renewals, maintenance, capital projects, tenant matters, risks, and required decisions.
• Provide recommendations on operational improvements, expense control, tenant retention, risk mitigation, and capital priorities.
• Act as the primary liaison between retail tenants and internal stakeholders across Property Management, Development, Accounting, Legal, Asset Management, Finance, Leasing, Marketing, and Brand.
• Escalate material risks and maintain records, controls, procedures, and reporting tools that support accountability and audit readiness.

What You’ll Bring

• 5 or more years of progressive retail, commercial, or mixed-use property management experience, including responsibility for tenant relationships, property operations, and financial performance.
• Demonstrated experience with operating and CAM budgets, forecasts, variance reporting, recoveries, and year-end reconciliations.
• Strong working knowledge of commercial lease administration, including operating cost provisions, key dates, rent steps, insurance, security instruments, and landlord and tenant obligations.
• Experience managing vendors, service contracts, procurement, preventative maintenance, operating expenditures, and capital projects.
• Ability to interpret financial, lease, and operating information, identify risks and opportunities, and present practical recommendations.
• Strong organizational and communication skills, with the ability to manage multiple properties, tenants, priorities, and deadlines.
• Experience with mixed-use developments, development handovers, CRU delivery, tenant improvements, possession, or stabilization is an asset.
• Familiarity with asset management principles, NOI optimization, capital planning, Yardi, Power BI, or comparable platforms is an asset.
• A valid property management licence, trading services licence, or related real estate licensing is considered an asset.

Who You Are

• A calm, credible communicator who can move between a tenant complaint, a variance conversation with ownership, and a contractor scoping meeting without missing a beat.
• Financially fluent and detail-oriented; you take pride in a clean budget, a well-supported variance, and a reconciliation that ties out the first time.
• Naturally service-minded. You believe commercial tenants deserve the same care and responsiveness as any Resident, and you set the tone for the team accordingly.
• A confident decision-maker who knows when to act, when to elevate, and when to bring people together.
• Curious and continuously learning, whether that's a new building system, a lease clause you haven't seen before, or a better way you to run a tenant meeting.
• Grounded in humility. You'll roll up your sleeves for a site walk in the rain, and you'll share credit generously when things go well.
• Aligned with Chard's values of Community, No Ego, Service, and Integrity, and ready to bring the 5 Keys of Safety, Charm, Detail, Efficiency, and Belonging into every building you touch.

How We Invest In You

At Chard, we know that when our people thrive, our communities do too. That’s why we offer more than just a paycheque - we invest in your success, well-being, and sense of purpose.

Competitive salary and bonus plans aligned with market benchmarks and your experience.

Extended health and dental coverage as well as a health spending account to support what you need the most

Ongoing training and professional development opportunities, including custom programs built around our Uncommon Care philosophy

A clear commitment to internal mobility - we love to promote from within

A values-driven workplace rooted in trust, transparency, and teamwork

A supportive team that has your back when things get busy - or when you need a breather

The salary range for this role is $115,000 - $135,000 plus bonus. Compensation for this role will be commensurate with experience, skills, and qualifications. We're happy to discuss salary expectations during the interview process.