Concierge

Shannex Incorporated; Hamilton; On-site; CAD 29,000 - 30,000; Full time

Benefits offered by this job

Free onsite parking

WorkPerks program discounts

Centre of Excellence training

Innovation initiatives

Recognition and Rewards for service &

Job summary

Shannex Incorporated is seeking a Casual Concierge to join the Parkland Ancaster team in Ancaster, Ontario. The role greets visitors, answers inquiries, and supports residents and staff daily in a friendly, professional manner.

Responsibilities include handling mail, preparing forms, entering service requests, and ensuring safety and confidentiality. Availability for day, evening, and weekend shifts is required, with competitive hourly pay and access to benefits and training through Shannex.

Qualifications

• High School / GED completion.
• Minimum 2 years experience in hotel, Retirement Living or hospitality-based position is assets.
• Excellent computer skills and experience in Microsoft Office Suite.
• Previous hospitality/customer service experience is an asset, especially with seniors.
• A friendly outgoing spirit is an asset.
• Experience with cash flow.
• Knowledge of Medical Terminology is an asset.
• Available for day, evening and weekend shifts as required.
• Passion for the healthcare sector and ensuring seniors have access to quality accommodations, services and care.

Responsibilities

• Answers and transfers telephone inquiries, greets and directs visitors.
• Provides routine information and responds to inquiries from residents, visitors, and staff.
• Sorts and distributes incoming and outgoing mail and couriers;
• Prepares and distributes forms, reports and other documents to appropriate personnel and departments
• Relays residents’ requests for assistance to appropriate department
• Enters resident maintenance service requests into appropriate software
• Enters potential resident information into the Client Relationship Management software
• Performs a wide variety of assignments, which are sometimes confidential in nature
• Receives, processes and records client payments
• Ensures client safety by following and applying all standard operational procedures, safe work practices and training provided
• Additional duties as required.

Skills

Customer service

Hospitality

Cash handling

Telephone etiquette

Problem solving

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

If you take pride in being compassionate, honest, professional, and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work – they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living.

We are searching for a Casual Concierge to join our Parkland Ancaster team based in Ancaster, Ontario.

Meaningful Benefits

• Approximate hourly wage: $20.60 - $21.79
• Free onsite parking
• Access to thousands of perks vendors and discounts through our WorkPerks program, including excellent discounts for apparel, restaurants, technology, fitness, travel, and tickets to some of your favorite sports and entertainment events
• Access to continuing education and training through Shannex’s Centre of Excellence
• Opportunities to be part of sector innovation and continuous improvement initiatives
• Recognition and Rewards for service excellence and safety

About The Opportunity

• Answers and transfers telephone inquiries, greets and directs visitors
• Provides routine information and responds to inquiries from residents, visitors, and staff
• Sorts and distributes incoming and outgoing mail and couriers;
• Prepares and distributes forms, reports and other documents to appropriate personnel and departments
• Relays residents’ requests for assistance to appropriate department
• Enters resident maintenance service requests into appropriate software
• Enters potential resident information into the Client Relationship Management software
• Performs a wide variety of assignments, which are sometimes confidential in nature

Receives, processes and records client payments

• Ensures client safety by following and applying all standard operational procedures, safe work practices and training provided
• Additional duties as required.

About You

• High School / GED completion
• Minimum 2 years experience working in a hotel, Retirement Living or hospitality-based position considered an asset
• Excellent computer skills and experience in Microsoft Office Suite;
• Previous hospitality/customer service experience is an asset, especially with seniors;
• A friendly outgoing spirit is a definite asset
• Experience with cash flow
• Knowledge of Medical Terminology is considered an asset
• Required to be available for day, evening and weekend shifts as required
• A passion for the healthcare sector and/or ensuring seniors have access to quality accommodations, services and care