Client Services Assistant

Shannex Incorporated; Halifax; On-site; CAD 25,000 - 29,000; Full time

Benefits offered by this job

Healthcare plan

RRSP matching

Vacation accrual

Free onsite parking

Employee assistance program

Job summary

Shannex Incorporated is seeking a Client Services Assistant for Caritas Residence in Halifax, Nova Scotia. You will help residents with daily living activities, support social and spiritual programs, and maintain clean, safe environments.

The role requires a high school diploma or equivalent and PSW/health care aide training or related program, with flexible hours including weekends and holidays.

Qualifications

• High school diploma or equivalent.
• PSW/Health Care Aide program or equivalent.
• Ability to prioritize and maintain professionalism.
• Knowledge of provincial standards and ethics.
• Familiarity with community health resources.
• Flexible availability including days, nights, weekends, holidays.
• CPR & First Aid certification is an asset.
• Clear Criminal Record Check and Vulnerable Sector Check where applicable.

Responsibilities

• Assist residents with hygiene and daily living activities.
• Support residents in social, spiritual, and intellectual activities.
• Clean resident rooms and common areas.
• Monitor and replenish supplies in suites and washrooms.
• Follow safety and infection control practices.
• Report repair needs to supervisor.
• Participate in incident reporting and investigations.
• Contribute to Wellness consultations as requested.

Skills

Compassion

Communication

Professionalism

Safety-conscious

Education

High school diploma or equivalent

PSW / Health Care Aide program or equivalent

Job description

If you take pride in being compassionate, honest, professional, and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work – they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living™.

We are searching for a Client Services Assistant to join our Caritas Residence team based in Halifax, Nova Scotia.

Meaningful Benefits

Additional Benefits Include

• Approximate hourly wage: $18.72 - $20.58
• Comprehensive health, vision, and dental benefits plan, including an Employee and Family Assistance Program
• Life, travel, and other insurances
• Access to virtual healthcare 24/7 for FREE through the group health benefit plan
• RRSP program (5% employer matching)
• Vacation accrual (begins immediately) and travel insurance
• Free onsite parking
• Access to thousands of perks vendors and discounts through our WorkPerks program, including excellent discounts for apparel, restaurants, technology, fitness, travel, and tickets to some of your favorite sports and entertainment events
• Access to continuing education and training through Shannex’s Centre of Excellence
• Opportunities to be part of sector innovation and continuous improvement initiatives
• Recognition and Rewards for service excellence and safety

About The Opportunity

• Assists residents with hygiene and daily living activities, such as bathing, dressing, oral care, skin care, meals, and mobilizing according to the work assignment
• Assists in the provision of social, spiritual, and intellectual activities for residents
• Cleans resident rooms, server and household common areas
• Check laundry for tears, holes, missing buttons, etc. and repair as required or inform Supervisor if permanent damage
• Monitor, fill and replenish supplies in resident’s suites, nursing units, and washrooms
• Empties/cleans waste bins in resident’s suites – move waste to designated trash area
• Ensure personal health and safety by taking every reasonable precaution in all circumstances
• Understand role, and participate in the testing process for emergency response
• Follows safety, environmental and infection control practices as per facility policies
• Provides input for Wellness Consultation meetings as requested
• Reports areas and equipment in need of repair to a supervisor
• Participates in the resident and employee incident reporting and investigation process as required
• Completing all duties in a way which is consistent with Shannex’s Philosophy of Service: Your life. Your choice. Your Home
• Communicates and reports relevant information regarding resident care or safety to Supervisor
• Additional duties as assigned/required

About You

In addition to placing high value on continuous improvement, collaboration and accountability, you bring:

• High school diploma or equivalent
• Home/Personal Support Worker program, Special Care Home program, Health Care Aide or Human Services program, or equivalent
• Ability to assess and prioritize multiple work assignments while displaying a high level of professionalism and commitment to quality service
• Adheres to the Standards of Nursing Practice, Code of Ethics, Registered Nurses Act and Regulations as defined by provincial legislation
• Current knowledge of community resources (e.g., services and programs), and roles of health care professionals
• Able to work a schedule of flexible hours and shifts inclusive of days, nights, weekends, and holidays
• Education in Alzheimer’s and Dementia Care is considered an asset
• Completed Back in Form Lift and Transfer Program is considered an asset
• Proof of valid CPR & First Aid Certification is considered an asset
• Successful candidates will be required to obtain a clear Criminal Record Check, and where applicable, a Vulnerable Sector Check, prior to appointment.