Concessions Shift Supervisor - Premium Arena Experience

COMPASS GROUP CANADA; Peterborough; Hybrid; CAD 29,000 - 33,000; Full time

Job summary

Compass Group Canada is seeking a dynamic Shift Supervisor to lead front-line associates across food and beverage concessions during major sporting events in Peterborough. You will manage inventory, ensure HACCP compliance, coach staff on service speed and upselling, and uphold fan safety and a world-class experience.

Responsibilities include cash handling, POS operation, opening/closing duties, and maintaining cleanliness and compliance with health regulations.

Qualifications

• Lead front-line teams during live events.
• Ensure HACCP compliance and sanitation across service areas.
• Coach staff on speed of service and upselling.
• Operate POS and handle cash with accuracy.

Responsibilities

• Supervise frontline associates during live game-day operations.
• Coordinate station setups, associate assignments geared to event schedules.
• Train and coach team members on speed of service, upselling, and point-of-sale (POS) systems.
• Resolve fan complaints quickly and professionally to maintain a positive arena atmosphere.
• Manage opening and closing procedures for assigned concession stands, bars, or premium suites.
• Reconcile cash drawers, process card payments, and verify inventory counts before and after event shifts.
• Monitor stock levels before, mid-event, and after to be sure there is rapid replacement.
• Maximize sales by ensuring all menu items are correctly priced, displayed, and prepared
• Enforce strict food safety and sanitation guidelines in compliance with HACCP, local health regulations, all Compass policies, and ensure all logs are filled out correctly.
• Maintain pristine cleanliness across all service areas, and condiment stations.
• Ensure responsible alcohol service by verifying ID's and using your Smart Serve.

Skills

Leadership

Team management

Customer service

POS systems

Cash handling

Food safety

Inventory management

Upselling

Communication

Problem solving

Education

Smart Serve certification

Tools

POS systems

Job description

Compass Group Canada is seeking a dynamic Shift Supervisor to lead front-line associates across food and beverage concessions during major sporting events in Peterborough. You will manage inventory, ensure HACCP compliance, coach staff on service speed and upselling, and uphold fan safety and a world-class experience.

Responsibilities include cash handling, POS operation, opening/closing duties, and maintaining cleanliness and compliance with health regulations.