Computer technician on the road

Actualisation: HR Solutions for Businesses; Montreal (administrative region); On-site; CAD 25,003 - 35,610; Full time

Benefits offered by this job

KM’s and expenses reimbursed

Vacation

Holidays

Benefits after probation period

Job summary

Actualisation: HR Solutions for Businesses is seeking a Computer Technician for a full-time, fixed-term contract located in Montreal, Quebec. The role involves installing IT products, managing accounts and providing documentation through ticketing systems. Candidates should have a minimum of 2 years of experience, a valid driving license, and must be fluent in French with a good knowledge of English. Working hours are Monday to Friday, totaling 40 hours a week, with salary at $22.00 per hour and additional benefits after the probation period.

Qualifications

• Valid driving license required.
• Minimum 2 years of experience.
• Candidate must have a car for the job.

Responsibilities

• Installs IT products including hardware and software.
• Performs account management and maintenance for applications and systems.
• Updates documentation via ticketing systems.
• Provides status updates to end users.
• Acts as first point of escalation for issues.
• Follows standard operating procedures.

Skills

Fluent in French

Good knowledge of English

IT product installation

Account management

Customer communication

Problem-solving

Education

DEC or AEC in computer science

Job description

Job Overview

Computer technician on the road.

Responsibilities

• Installs IT products, including system hardware and software, MFD printers, PCs, laptops, printers, cell phones, tablets, single- and multi-processor servers, and wired/wireless networks.
• Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets).
• Provides and constantly updates notes, comments or documentation via the appropriate ticketing systems to track and monitor issues. Communicates with customers at all levels of technical and non-technical expertise.
• Follows up with end users to provide status updates in accordance with Service Level Agreement (SLA) guidelines.
• Acts as the first point of escalation for complex and/or high-priority issues, escalating issues they cannot resolve to the appropriate support groups for resolution (Tech L3, Manager, etc.).
• Follows all standard operating procedures (SOPs) through effective knowledge management.
• Works collaboratively with people across the organization.

Qualifications

• Valid driving license required.
• Experience: 2 years minimum.
• DEC or AEC in computer science.
• This is a job on the road, so the candidate must have a car for the job.
• The candidate must be fluent in French (written and spoken) and have a good knowledge of English.

Advantages

• Full-time, fixed-term contract.
• Working hours: Monday to Friday 40hrs/week.
• KM’s and expenses reimbursed.
• Salary: $22.00 per hour.
• Vacation, holidays.
• Benefits after probation period ...etc.