Computer Technician Office Automation - Intermediate Level

COFOMO; Montreal (administrative region); Hybrid; CAD 52,000 - 70,000; Full time

Job summary

COFOMO, a Montreal-based IT consulting firm, seeks an intermediate Computer Technician for office automation. The role focuses on supporting users, deploying and configuring devices, and maintaining IT infrastructure across facilities.

You will install and validate clinical and administrative apps, manage tickets, and contribute to migrations and deployments in a hybrid or on-site environment. Strong customer service and organizational skills are essential.

Qualifications

• Minimum two years of experience as a field computer technician.
• Ability to support users in a diverse technology environment.
• Experience with incident and service request management tools.
• Install, deploy and maintain computer, mobile and office equipment.
• Knowledge of IT architectures and infrastructures.

Responsibilities

• Support service requests and incidents reported by users or managers.
• Install, configure and validate clinical and administrative applications.
• Diagnose issues and escalate when needed.
• Document tickets and update records in management tools.
• Deploy desktops, laptops, mobile devices and printers.
• Integrate kiosks, printers and check-in registers.
• Maintain audiovisual equipment across facilities.
• Participate in deployment, implementation and migrations.
• Coordinate relocations and opening of new sectors.
• Write and maintain technical procedures and user guides.
• Document configurations and inventories; support CMDB updates.

Skills

Analytical thinking

Customer service

Autonomy

Organization

Tools

Microsoft 365

Microsoft Office

Lotus Notes

Active Directory

DNS

DHCP

Citrix

VMware

Terminal Server

Unix

Octopus tool

Job description

# Computer Technician Office Automation - Intermediate LevelMontrealHybridCloud and InfrastructureApplyWith over 30 years of recognized expertise, COFOMO is now a leading Canadian consulting firm specializing in digital and artificial intelligence. Supported by more than 3,000 experts, 10 Centers of Excellence, and 4 offices across the country, we are uniquely positioned to successfully guide our clients through their transformations. Both strategic and tactical, we help organizations across a wide range of industries thrive in today’s rapidly evolving world.## Our promiseHelp our clients succeed and maximize the impact of their transformation initiatives, turning them into powerful drivers of growth and innovation.## Job descriptionHere is a brief overview of the tasks and responsibilities that will fall to you:* Support service requests and incidents reported by users or assigned by team managers;* Install, configure and validate the clinical and administrative applications required for the operation of the services;* Diagnose technical issues and apply appropriate corrective measures or escalate to specialized teams when necessary;* Track, document, and update tickets in request management tools;* Deploy, configure, and provision desktops, laptops, mobile devices, and computing devices;* Integrate specialized equipment such as interactive kiosks, Zebra printers, and check-in registers;* Ensure the support and maintenance of the audiovisual equipment present in the various facilities;* Participate in technology deployment, implementation and equipment migration projects;* Coordinate technical activities associated with relocations, relocations and the opening of new sectors;* Reinstall and connect equipment in accordance with established development plans;* Check network connectivity and the proper functioning of printers and other devices;* Write and maintain technical procedures and user guides;* Document configurations, inventories and operational standards;* Contribute to the updating of hardware and software inventories as well as the configuration management database.The profile sought is as follows:* Have a minimum of two (2) years of experience as a field computer technician;* Support users in a diverse technology environment;* Leverage incident and service request management tools;* Install and maintain computer, mobile and office equipment;* Use automated deployment solutions in large distributed environments;* Proficient in Microsoft 365, Microsoft Office, Lotus Notes and collaboration tools;* Administer Active Directory, DNS, DHCP and related network components;* Understand IT architectures and infrastructures;* Work in Citrix, VMware, Terminal Server and Unix environments;* Develop strong analytical capabilities and provide level 1, 2 and 3 technical support;* Rigorously apply procedures, standards and operational practices;* Knowledge of the Octopus tool, an asset;* Demonstrate autonomy, organization, professionalism and excellent customer service.