computer technician

The Green Top Technology Inc.; Vaughan; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company in technology services is seeking a Technical Support Analyst. This role involves providing technical support for users, managing network performance, and supervising other staff. Ideal candidates will have a background in information technology and experience in user support roles, ensuring seamless operations within the organization.

Benefits

Free parking available

Paid time off (volunteering or personal days)

Qualifications

• Experience: 2 to less than 3 years in IT.
• Background in computer science or technology.
• Proven ability in networking and technical support roles.

Responsibilities

• Provide user support and training on technical issues.
• Report on systems and network performance.
• Supervise other technical support workers.

Skills

Information Technology Infrastructure Library (ITIL)

Networking software

Networking security

Desktop applications

Security software

Education

Computer science

Computer technology / computer systems technology

Tools

MS Office

Oracle

TCP / IP

Visual Basic

Job description

• Experience : 2 years to less than 3 years
• Information technology
• Computer science
• Computer technology / computer systems technology

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service

Computer and technology knowledge

• Information Technology Infrastructure Library (ITIL)
• Networking software
• Networking hardware
• Networking security
• Intranet
• Internet
• Servers
• Desktop applications
• File management software
• Security software
• Multimedia software
• Communication software
• 3D graphic software
• MS Office
• Oracle
• TCP / IP
• Visual Basic

Other benefits

• Free parking available
• Paid time off (volunteering or personal days)