Help Desk Technician - Intermediate- Alberta region

Fraserway RV; Edmonton; Remote; CAD 50,000 - 55,000; Full time

Job summary

Fraserway RV, Canada's largest RV Dealer, is seeking a Help Desk Technician to join their IT services team. This remote full-time position requires travel across Alberta, focusing on providing technical support and assistance for the dealership's operational needs. Exceptional candidates will demonstrate analytical skills and a solid technical background.

Benefits

Opportunities for career growth and development

Competitive Healthcare Benefits Package

Employer matching RRSP program

Corporate discounts on computers, flights, hotels

Friendly and supportive work environment

Discounts on RV purchases, rentals, and parts

Qualifications

• Bachelor’s or college degree in a relevant field or equivalent experience.
• Knowledge of computer hardware and setup.
• Experience with operating systems and diagnosing issues.

Responsibilities

• First point of contact for IT service desk support requests.
• Provide technical assistance for hardware, software, and networks.
• Follow IT service desk best practices.

Skills

Analytical skills

Technical skills (hardware and software)

Time and task management skills

Education

Bachelor’s degree or college degree in Computer Science, information systems or computer engineering

5 years of related experience

Job description

Looking for a great opportunity to work with the largest RV Dealer in the industry? Interested in developing or advancing your career?

We are looking for a highly motivated, enthusiastic team player to join our IT services team as a Help Desk Technician - is a Full-Time, Regular position for our Albert Region Dealerships. This is a remote position however Travel would be required to our Airdrie,Edmonton,Leduc ,Lacombe & Red deer locations as needed.

WHY JOIN OUR TEAM

We offer our team members many benefits to help them achieve their goals and support our company culture. We are looking for team members who align with our Values and who are Humble (emphasize team over self), Hungry (thinking about the next opportunity for success) and Smart (have good judgement and intuition about group dynamics and the actions of their words). In return, we offer the following :

• Opportunities for career growth and development
• Competitive Healthcare Benefits Package
• Employer matching RRSP program
• Corporate discounts on computers, flights, hotels, etc.
• Employee / Family Bursary Program
• Friendly and supportive work environment and an ambitious team
• Discounts on RV purchases, rentals and parts
• Company events focused around social action and getting together as a team

Core Competencies

• Analytical skills
• Technical skills (hardware and software)
• Time and task management skills

Job Duties

• Assume first point of contact for incoming support requests to the IT service desk.
• Follow best practices for IT service desk from ticket creation to close including the addition of technical notes and developing SOPs or FAQs when required.
• Provide feedback on processes and make recommendations on areas to improve.
• Technical assistance for hardware, software, networks, and Operating System issues as necessary.
• Installations or replacements of PCs, telephone handsets or other peripheral components such as printers, keyboards and monitors, tablets, and smartphones.
• Support onboarding and offboarding process for new hires or exiting staff.
• Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
• Confers with system administrators or vendor support staff to reach resolutions.
• Research solutions through internal and external knowledgebase as needed.
• Regular follow-ups with users (company staff).

Requirements

• Bachelor’s degree, college degree in Computer Science, information systems or computer engineering OR 5 years of related experience is required.
• Knowledge of computer hardware or peripheral device setup and configuration.
• Experience with desktop and server operating systems.
• Experience in diagnosing technical issues throughout the Open Systems Interconnection(OSI) model.

Work Conditions

• The working environment of the Help Desk Technician is an office environment.
• Must have ability to perform essential functions including the ability to sit for extended periods of time and maintain focus for several hours while tending to problems or requests from the staff or resolving issues within the company’s systems.
• Must be physically healthy to attend entering data into a computer, read on computer screens and printed materials without the use of vision aids (eye-glasses exception).
• Hear and understand speech at a normal level in person and on the phone.
• Possess the clear ability to understand and follow oral instructions.
• Physically capable of lifting 25 pounds.
• Able to start work at 6am – Mountain Time
• Able to travel to / from Alberta dealership locations in Edmonton, Leduc, Red Deer, Lacombe, and Airdrie.

Salary-$50,000-$55,000 based on experience

Fraserway RV is Canada’s largest vertically integrated RV Company. Our full-service dealerships span from coast to coast, helping our customers feel at home wherever they are on their Canadian adventure. We are industry leaders in selling, servicing and renting recreational vehicles throughout Canada and as a team do everything possible to ensure our customer’s vacation dreams are realized.

If you know this is the position for you, we would like to hear from you. Please submit your application with a copy of your resume and cover letter to be note as part of our recruitment process pre-employment background checks will be conducted.

We thank all candidates for applying; however, only those selected for an interview will be contacted.

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