IT Technician, User Support

CIMA+; Mississauga; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

CIMA+ is seeking a dedicated IT support professional with a college diploma in computer science and strong user support experience. The role emphasizes customer service, technical troubleshooting, and effective time management. Join a company that values ethics, integrity, and offers comprehensive benefits from day one.

Benefits

Comprehensive Group Benefits

Flexible Health and Dental Care

Retirement Savings Plan (RRSP)

Flexible work schedule

Up to five weeks of vacation

Employee referral bonus program

Tailored training

Qualifications

• Five years of experience in user support.
• Proficiency in English and knowledge of French is a plus.

Skills

English

Customer Service

Analytical Skills

Problem Solving

Time Management

Education

College diploma in computer science

Tools

Windows 11

Active Directory

Microsoft 365

SCCM

Job description

Qualifications

• College diploma in computer science or equivalent
• Five (5) years of experience in user support
• Proficiency in English, both spoken and written; knowledge of French is a plus
• Proficiency in Windows 11, Active Directory (AD), and basic understanding of SCCM
• Good knowledge of Microsoft 365 support and its cloud applications
• Ability to prioritize and manage time effectively
• Strong learning ability and customer service orientation
• Ability to work autonomously within a team and with minimal supervision
• Ability to establish priorities and manage time effectively
• Respectful and professional attitude towards clients and colleagues
• Excellent analytical and problem-solving skills
• Demonstrated experience in troubleshooting technical computer problems

Why choose CIMA+? Because we offer you:

• Comprehensive Group Benefits available from day one for all permanent employees working at least 20 hours per week
• Flexible Health and Dental Care benefits to meet your family’s needs
• Employee and Family Assistance Program
• Access to physical, financial, mental, social, and environmental well-being services
• Retirement Savings Plan (RRSP) with 4% employer contribution
• As an employee-owned company, an annual opportunity to purchase shares
• 37.5-hour work week with options for banking or payout of overtime (for hourly employees)
• Flexible work schedule in a hybrid work mode
• Work/Life balance policy across Canada
• Up to five (5) weeks of vacation, based on relevant experience
• Eleven (11) statutory holidays plus a personal paid day off
• Employee referral bonus program
• Group discounts on home and auto insurance, fitness memberships, technology, mortgages, and more
• Mentoring programs at local and national levels
• Tailored training to enhance your skills

Additional Information

Ethics and integrity are fundamental at CIMA+. We are committed to ensuring equal access to resources and opportunities for all candidates, regardless of their background or identity, including race, ethnicity, religion, gender, age, disability, sexual orientation, gender identity or expression, socio-economic status, etc.

In accordance with employment equity principles, we encourage applications from women, Indigenous peoples, persons with disabilities, and visible minorities. Candidates are encouraged to complete the self-identification form when applying.

Accommodations are available upon request. Your Business Partner will handle your request.

Learn more about The CIMA+ advantage at CIMA+.