Computer Systems Analyst II

Newfoundland and Labrador Health Services; Newfoundland and Labrador; Hybrid; CAD 75,000 - 84,000; Full time

Benefits offered by this job

Medical and dental benefits

Defined benefit pension plan

Flexible work arrangements

Paid leave program

Employee Assistance Program

Job summary

Newfoundland and Labrador Health Services is seeking a permanent Epic Client Systems Analyst (ECSA) to support Digital Health initiatives. You will install and manage Epic deployments, monitor infrastructure, and respond to after-hours production issues.

The ideal candidate holds a CS degree or equivalent IT diploma, has 5+ years of enterprise IT experience, and is prepared to pursue Epic certification. Hybrid on-site/remote work is available with travel as needed.

Qualifications

• A Computer Science degree, or a bachelor’s with a graduate IT diploma (min 1 year) or a 3-year IT diploma is required.
• Minimum five years’ progressively responsible experience in enterprise IT Infrastructure in data center areas (design, planning, install, admin).
• Willingness to acquire Epic certification and complete Epic training/education sessions.

Responsibilities

• Install and manage Epic deployment platforms for production, reporting, disaster recovery, training, and non-production needs.
• Install and maintain admin and monitoring tools for high availability and performance of Epic.
• Manage print queues and printing infrastructure; perform file system management.
• Monitor network/web server activity for security breaches; use intrusion detection techniques.
• Apply platform and Epic upgrades/updates to production and non-production servers.
• Respond to emergency and after-hours issues as a key contact for urgent production issues.
• Participate in change control and capacity planning for planned activities.
• Maintain technical documentation and train end users on Hyperspace, Hyperdrive, and Citrix technologies.

Skills

Windows server administration

Virtualization platforms

Load balancing

Networking fundamentals

IIS administration

Scripting (PowerShell)

Education

CS degree / IT diploma

Graduate diploma in IT

3-year IT diploma

Tools

Hyperspace

Hyperdrive

Citrix XenServer

VMware ESXi

Microsoft Hyper-V

PowerShell

Job description

Zone: Provincial Location: Provincial with site to be determined based on successful applicant.

Work will include a combination of on-site and remote work. Travel may be required.

Computer Systems Analyst II - Epic Client Systems Analyst (ECSA)
CorCareInformatics
Permanent Full-time
CUPE-HS
30180POS

Hours 75 hours bi-weekly (8 hours, Shift Work; Days, On-Call, Evenings, Nights, Weekends)

Salary CGCU39 (CAD38.70 - CAD43.31 per hour)

Competition Number VAC0028359

Posted Date 2026-08-24

Closing Date 2026-08-31

Demands, duties, qualifications

About Us

NL Health Services is the provincial health authority responsible for delivering health and community services to the people of Newfoundland and Labrador across five geographical areas. Our Digital Health team supports the province's Epic Health Information System, working to ensure clinicians and staff across the province have reliable, secure access to the tools they need to deliver care.

About the Role

We are currently looking to hire permanent full-time Epic Client Systems Analyst (ECSA) position(s) to work in Digital Health. Reporting to [Reporting Manager TBD], you will be responsible for the following:

• Install and manage the Epic application deployment platforms serving production, reporting, disaster recovery, training, and non-production needs.
• Install and maintain the administrative and monitoring tools necessary for high availability and performance of the Epic system.
• Manage print queues and Epic printing infrastructure and perform file system management.
• Monitor network and web server activity for security breaches using intrusion detection techniques.
• Apply platform and Epic upgrades and updates to production and non-production web server components.
• Respond to emergency and after-hours issues as a key contact for urgent production issues.
• Participate in the change control process for all planned application and technical activities and engage in capacity planning exercises.
• Maintain technical documentation and support/train end users on Hyperspace, Hyperdrive, and Citrix technologies.

About You

Your education and experience include:

• Graduation from a recognized university with a Computer Science degree, or a bachelor's degree supplemented by a recognized graduate diploma in Information Technology (minimum 1 year), or a 3-year Information Technology diploma from a recognized technical college is required.
• A minimum of five years’ progressively responsible experience within the last seven years in enterprise IT Infrastructure in areas of Data Center with focus in system design, planning, installation, and administration is required.
• Willingness to acquire Epic certification; prerequisites, participate in Epic training/education sessions, complete self-assessments and successfully challenge the certification exam is required.

You have the following skills and abilities:

• Expertise in Microsoft Windows server administration and a virtualization platform such as Citrix XenServer, VMware ESXi, or Microsoft Hyper-V.
• Experience with hardware or software load balancing solutions such as F5 BIG-IP or Citrix NetScaler
• Working knowledge of network protocols and functionality (TCP/IP, Active Directory, DNS, FTP/SCP, HTTP) and working knowledge of Microsoft IIS administration.
• Strong problem-solving and analytical skills, with strong attention to detail and the ability to prioritize under pressure and meet deadlines.

It would be an asset if you have:

• Epic HIS certification in Hyperspace, Hyperdrive, and Citrix technologies.
• MCSE, Cloud Computing/DevOps, or ITIL certification.
• Experience with scripting languages such as PowerShell, Python, or SQL.
• Experience with healthcare IT systems and processes.

Demonstrated equivalencies may be considered.

Other Information

We can offer you a respectful and engaging workplace that provides:

• Meaningful work supporting health care across Newfoundland and Labrador.
• Medical and dental benefits.
• A defined benefit pension plan.
• Flexible work arrangements (flex time; compressed; remote/hybrid, where applicable).
• A paid leave program.
• An Employee and Family Assistance Program.
• Employee recognition programs and ongoing learning opportunities.
• An innovative, energetic, and forward-thinking workplace culture.

A valid passport and willingness to travel internationally is a requirement.

Any offer of employment will be conditional upon completion of required background checks, including acceptable professional reference checks, provision of a satisfactory certificate of conduct, confirmation of educational credentials, and validation of legal entitlement to work in Canada, if applicable.