Data Courier Planner

Newfoundland and Labrador Health Services; Newfoundland and Labrador; Hybrid; CAD 74,000 - 103,000; Full time

Benefits offered by this job

Medical and dental benefits

Pension plan

Flexible work arrangements

Six weeks paid leave

Employee assistance program

Job summary

Newfoundland and Labrador Health Services seeks two CorCare Environment & Release Coordinator and Data Courier Administrator professionals to join the Digital Health IT team. You will define change control, coordinate upgrades, and lead Data Courier interfaces to ensure Epic-based care systems run safely across Newfoundland and Labrador.

You will manage incident responses, plan continuity, and collaborate with Epic and clinical teams to maintain readiness, governance compliance, and secure,

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Health Informatics, or a related field; or an equivalent combination of education and experience is required.
• Minimum five years of recent experience in healthcare IT or a technical IT environment, with direct experience in Epic HIS environment management, release coordination, or Data Courier administration strongly preferred.
• Experience defining and implementing change control processes in a 24/7 critical operations or regulated healthcare environment is required.
• Direct experience with Epic Data Courier configuration, build migration, and CID/UCI synchronization issue resolution is required.
• Experience managing upgrade and update cycles for large-scale enterprise applications across multiple technical and application teams.
• Demonstrated ability to lead effectively under pressure, including during production incidents, system outages, and time-critical release activities.
• Willingness to acquire Epic certification; prerequisites, participate in Epic training/education sessions, complete self-assessments and successfully challenge the certification exam is required.

Responsibilities

• Define and implement change control processes for the NLHS CorCare environment; developing new processes or enhancing existing ones to incorporate CorCare components and build activities.
• Establishing and maintaining the sign-off process for Release Authorizations (RAs) from Epic; serving as the organizational authority for environment release readiness on behalf of the Director of IT.
• Leading or participating in change control committees, upgrade planning, maintenance window planning, and rollout planning committees.
• Coordinating and managing CorCare upgrade and update activities across application and technical team leads; ensuring all parties have clear timelines, responsibilities, and readiness criteria.
• Tracking update and patch levels across all production and non-production environments; designing data migration strategies and managing large data loads associated with upgrade and release cycles.
• Leading incident response for environment-affecting issues; operating composedly and decisively during production outages with clear stakeholder communication throughout.
• Serving as the technical execution lead for CorCare business continuity activities within the program governance framework established by the IT Operations Business Continuity Planner.
• Executing environment readiness validation activities: Read-Only and DR environment access validation, BCA Web Data Entry readiness testing, and downtime drill technical setup and support.
• Maintaining technical documentation for BCA infrastructure, DR environment configuration, and environment downtime procedures — ensuring materials are current and accessible.
• Contributing technical findings and root cause analysis from downtime events and drills to the IT Operations Business Continuity Planner for program-level lessons learned and Honor Roll reporting.
• Ensuring environment and BCA activities comply with NLHS change control policy, CAB requirements, ATTIPA/PHI obligations, and Epic's Business Continuity Best Practices Checklist.
• Serving as the main organizational point of contact for Data Courier and build migration activities; configuring, monitoring, and troubleshooting Data Courier interfaces across all CorCare environments.
• Resolving CID/UCI synchronization issues; instructing application analysts on Data Courier and import/export functionality.
• Collaborating with Epic to implement new projects and modules; managing application upgrades by setting timelines, maintaining communication, and addressing issues.
• Triaging requests, determining issue priority, analyzing and communicating impact, and validating that solutions are complete and appropriately implemented.

Skills

Change control

Data Courier

Epic systems

Communication

Decision making

Education

Bachelor's degree in CS/IT/Health Informatics or equivalent

Tools

Epic Data Courier

BCA infrastructure management

CAB processes

Job description

Zone: Provincial

Data Courier Administrator (CorCare Environment & Release Coordinator) - 2 Positions

Subject to Classification Review

Information Technology - CorCare

Permanent, Full-Time

Location: Provincial with site to be determined based on successful applicant. Work will include a combination of on-site and remote work. Travel may be required.

Hours: 70 (8 hours, Shift Work; Days, On-Call, Evenings, Nights, Weekends)

Salary HL22 (CAD73,553.00 - CAD102,974.00 per annum)

About the Role

NLHS Digital Health is seeking two CorCare Environment & Release Coordinator and Data Courier Administrator to join our Digital Health IT team. These roles are at the heart of the technical operations that keep our CorCare (Epic) Health Information System running safely and reliably for clinical care across Newfoundland and Labrador.

You will define and implement the change control processes that govern the NLHS CorCare environment, coordinate all upgrade and release activities, and serve as the organizational Data Courier Administrator - managing the interfaces that migrate application build between environments. You will also serve as the technical execution lead for CorCare business continuity activities, working within the program governance framework of the IT Operations Business Continuity Planner to ensure the environment is always ready for planned and unplanned downtimes.

This is a highly demanding role in a fast-paced, 24/7 clinical environment where system availability is directly tied to patient safety. You must be capable of making timely, well-informed decisions under pressure - during system outages, time-critical release windows, and competing operational priorities - while ensuring patient safety, system reliability, and strict adherence to security and governance standards at all times.

You Will Be Responsible For:

Change Control & Release Management

• Defining and implementing change control processes for the NLHS CorCare environment; developing new processes or enhancing existing ones to incorporate CorCare components and build activities.
• Establishing and maintaining the sign-off process for Release Authorizations (RAs) from Epic; serving as the organizational authority for environment release readiness on behalf of the Director of IT.
• Leading or participating in change control committees, upgrade planning, maintenance window planning, and rollout planning committees.
• Coordinating and managing CorCare upgrade and update activities across application and technical team leads; ensuring all parties have clear timelines, responsibilities, and readiness criteria.
• Tracking update and patch levels across all production and non-production environments; designing data migration strategies and managing large data loads associated with upgrade and release cycles.
• Leading incident response for environment-affecting issues; operating composedly and decisively during production outages with clear stakeholder communication throughout.

Business Continuity Technical Execution

• Serving as the technical execution lead for CorCare business continuity activities within the program governance framework established by the IT Operations Business Continuity Planner.
• Executing environment readiness validation activities: Read-Only and DR environment access validation, BCA Web Data Entry readiness testing, and downtime drill technical setup and support.
• Maintaining technical documentation for BCA infrastructure, DR environment configuration, and environment downtime procedures — ensuring materials are current and accessible.
• Contributing technical findings and root cause analysis from downtime events and drills to the IT Operations Business Continuity Planner for program-level lessons learned and Honor Roll reporting.
• Ensuring environment and BCA activities comply with NLHS change control policy, CAB requirements, ATTIPA/PHI obligations, and Epic's Business Continuity Best Practices Checklist.
• Serving as the main organizational point of contact for Data Courier and build migration activities; configuring, monitoring, and troubleshooting Data Courier interfaces across all CorCare environments.
• Resolving CID/UCI synchronization issues; instructing application analysts on Data Courier and import/export functionality.
• Collaborating with Epic to implement new projects and modules; managing application upgrades by setting timelines, maintaining communication, and addressing issues.
• Triaging requests, determining issue priority, analyzing and communicating impact, and validating that solutions are complete and appropriately implemented.

Stakeholder Coordination & Program Support

• Maintaining on-call coverage for release windows and environment-related incidents, including after-hours response.
• Working in close partnership with the IT Operations Business Continuity Planner — providing accurate, timely technical status and readiness reporting to support program governance and Honor Roll reporting.
• Building and maintaining effective working relationships with the ODBA and ECSA teams, CorCare application teams, PMO, Clinical Informatics, and Epic vendor representatives.
• Contributing to environment and BCA-related SOPs and runbooks in coordination with the IT Operations Business Continuity Planner.

About You

Your education and experience include:

• Bachelor's degree in Computer Science, Information Technology, Health Informatics, or a related field; or an equivalent combination of education and experience is required.
• Minimum of five years of recent experience in healthcare IT or a technical IT environment, with direct experience in Epic HIS environment management, release coordination, or Data Courier administration strongly preferred.
• Experience defining and implementing change control processes in a 24/7 critical operations or regulated healthcare environment is required.
• Direct experience with Epic Data Courier configuration, build migration, and CID/UCI synchronization issue resolution is required.
• Experience managing upgrade and update cycles for large-scale enterprise applications across multiple technical and application teams.
• Demonstrated ability to lead effectively under pressure, including during production incidents, system outages, and time-critical release activities.
• Willingness to acquire Epic certification; prerequisites, participate in Epic training/education sessions, complete self-assessments and successfully challenge the certification exam is required.

Key technical experience considered an asset:

• Epic certification in Data Courier Administration and/or Environment & Release Management.
• Familiarity with Epic's Business Continuity Access (BCA) framework and BCA infrastructure management.
• Knowledge of Epic upgrade methodology including Special Updates (SUs), Release Authorizations (RAs), and CAB processes.
• Familiarity with ITIL or equivalent IT service management frameworks.
• Experience with PHI/ATTIPA compliance obligations in a regulated healthcare IT environment.

You have the following skills and abilities:

• Adaptability and composure under pressure: operates effectively during production outages and time-critical release windows, making well-informed decisions that protect patient safety and system reliability.
• Strong analytical and problem-solving skills: gathers and analyzes information, generates solutions, and evaluates risk across competing alternatives.
• Technical aptitude: able to learn and maintain Epic data structures, Data Courier interfaces, BCA infrastructure, and environment management tools.
• Clear, accurate communication: provides timely technical status reporting to governance and planning partners and engages effectively with clinical, operational, and technical stakeholders.
• Dependability and work ethic: takes ownership of work activities, delivers accurately and on time, and puts forth the extra effort required in a high-pressure operational environment.
• Initiative: proactively identifies tasks and improvement opportunities; helps others and seeks out additional responsibilities.

Alternate combinations of qualifications may be considered.

*A valid passport and willingness to travel internationally is a requirement.

We thank all candidates for their interest; however only those selected for further consideration will be contacted.

We Offer

A respectful and engaging workplace with meaningful work directly supporting healthcare delivery across Newfoundland and Labrador, medical and dental benefits, a defined benefit pension plan, flexible work arrangements, six weeks paid leave, and an employee and family assistance program.