Computer Field Technician

Apollo Technology; Field; On-site; CAD 38,000 - 47,000; Full time

Benefits offered by this job

Company car

Mobile phone

Uniform

28 days holiday

Pension

Job summary

Apollo Technology is seeking a motivated IT Field Engineer to service client sites within a regional radius from Radstock. The role includes visiting schools and small businesses, handling day-to-day hardware and software management, and supporting the on-site team.

The successful candidate will troubleshoot issues, maintain servers and networks, and assist with helpdesk tasks. A company car, mobile phone, uniform, 28 days holiday, and a pension are provided.

Qualifications

• Experience in a similar IT field role.
• Full clean Driver’s license.
• Windows Server 2008-2019 experience.
• Experience with SQL Databases and networking basics.

Responsibilities

• Diagnose and resolve IT issues independently and with the team.
• Troubleshoot infrastructure problems.
• Maintain servers, virtualization, and hardware/software with senior support.
• Liaise with 3rd parties and suppliers as needed.
• Provide user support via in-person, phone, email, or remote access.
• Maintain IT security controls and applications.
• Assist with projects and document infrastructure processes.

Skills

Troubleshooting

Customer support

Teamwork

Documentation

Tools

vSphere/Esxi

Veeam

DNS/DHCP

Active Directory

Job description

Apollo Technology was founded in 2010 and are a totally independent company. We provide our customers with an efficient, cost effective information technology solutions that match their real business needs, enhance their competitiveness and provide them with an excellent return on their investment.

We are looking for a full time permanent IT Field Engineer.

Our field engineers visit schools and small businesses within approx 30 mile radius of our office in Radstock. During these managed service visits we look at any IT issues they may have raised, and generally look after their equipment and network. We also allocate some time during the week to our helpdesk, this not only helps expand skill sets it is also a nice opportunity for team building.

We are looking for a motivated engineer to look after our clients, someone confident and always willing to go the extra mile to assist with their problems.

As well as field engineers, we have a successful helpdesk and workshop in brand new bespoke premises. The team are always on hand to support engineers on site with anything required.

The successful candidate will need a good working knowledge to enable them to look after the day-to-day management of hardware and software.

We will provide a company car, mobile phone and uniform. We offer 28 days holiday and company pension.

IT Support Technician Key Responsibilities

• Diagnosing and resolving technical issues on your own and as part of a team.
• Assist with troubleshooting and resolving infrastructure issues.
• Maintaining and supporting servers, virtualisation environment and any other IT hardware and software. (With the assistance of the second and third line technicians)
• Liaising with 3rd Parties and suppliers when required.
• Provide support to users and clients via face-to-face, telephone, email and remote control.
• Maintaining and supporting IT security controls and applications.
• Project management
• Documenting Infrastructure Systems, configuration and processes in line with ISO 9001

IT Support Technician Key Skills/experience

• Previous experience in a similar role.
• Full clean Driver’s license.
• Window Srv 2008-2019.
• Window and Office all versions.
• SQL Databases
• TCP/IP, DNS, DHCP, Active Directory, Group Policy.
• vSphere/Esxi 5/6.
• Veeam Backup/Replication.
• Networking Management, Infrastructure Cabling and Patching.
• Security/Firewall.
• Troubleshooting PC, Laptop and Printer software and hardware.

About The Company

Salary is based on experience but in the region of £20,000-£25,000 pa

Job Type: Full-time

Job Types: Full-time, Permanent