Compliance Support Advisor

Technical Standards & Safety Authority (TSSA); Toronto; On-site; CAD 46,000 - 51,000; Full time

Job summary

TSSA is seeking a Compliance Support Advisor to enhance public safety through compliance assistance and customer training. This entry-level full-time role involves providing technical guidance and maintaining effective relationships with regulated industries. Successful candidates will possess strong communication skills and a commitment to safety, contributing to TSSA's mission of promoting public safety in Ontario.

Qualifications

• High School Diploma required.
• G1 certificate or equivalent required.
• OBT 1 Certificate of Qualification or Liquid Fuels Certification PM 1 or equivalent preferred.

Responsibilities

• Enhances public safety by providing technical and regulatory assistance.
• Ensures customer service excellence by adhering to established service levels.
• Develops customer compliance reports to help customers achieve compliance.

Skills

Effective communication

Leadership

Customer service excellence

Education

High School Diploma

G1 certificate or equivalent

OBT 1 Certificate of Qualification or equivalent

Job description

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About Us

The Technical Standards and Safety Authority (TSSA) is deeply committed to safety and passionate about making Ontario a safer place to live, work, and play. Our unified team - what we proudly call ONE TSSA – works collaboratively to deliver better safety for our province.

About Us

The Technical Standards and Safety Authority (TSSA) is deeply committed to safety and passionate about making Ontario a safer place to live, work, and play. Our unified team - what we proudly call ONE TSSA – works collaboratively to deliver better safety for our province.

TSSA is a not-for-profit regulator that has dedicated over 25 years of expertise and experience to the safety of Ontario. Mandated by the Government of Ontario, TSSA’s team of over 450 professionals works to enhance public safety across multiple sectors we regulate.

As an award-winning organization, TSSA firmly embeds safety in our culture and all aspects of our work. Fostering a strong safety culture has earned us the 5-Star Safety Cultures Award from Canadian Occupational Safety magazine for three consecutive years (2022-2024).

As ONE TSSA we are guided by the following values in all we do:

• Safety: Be safety-focused at all times
• Collaboration: Work well with others
• Accountability: Take responsibility for our actions and deliver on our commitments
• Integrity: Conduct ourselves transparently using risk-informed evidence
• Inclusion: Embrace diversity through respectful leadership
• Innovation: Be forward-thinking, adaptable, and data-driven
  
  

Joining TSSA means becoming part of a team of experts from diverse fields, backgrounds, and cultures. It’s an opportunity to hone your skills, expand your knowledge, build a rewarding career, and realize your full potential

Position Summary

Promote public safety and maintain effective customer relations with TSSA’s regulated industries by providing regulatory compliance assistance, Customer compliance reports, training, training manual development and technical feedback to regional inspectors (& regulated customers) in the delivery of public safety services. This position requires technical expertise in the Fuels sector.

Job Responsibilities

• Enhances public safety by providing technical and regulatory assistance and safety training to TSSA clients.
• Achieves program results in support of corporate objectives by communicating the company’s vision and priorities; providing technical and regulatory leadership and direction; monitoring client compliance results against established operations and criteria
• Ensures a positive image of the company and maintains effective relationships by providing timely information to customers; building credibility with key external and internal stakeholders; educating industry personnel and the public; building employee commitment; communicating TSSA’s corporate values; adhering to and promoting ethical business practices
• Achieves objectives by forecasting functional requirements; participating in the preparation of an annual program; contacting customers, initiating corrective actions; analyzing and recommending information and trends. Develops customer compliance report and help customers to reach acceptable compliance level.
• Ensures customer service excellence by upholding that established service levels and standards (key customer focus values) are consistently adhered to; leading commitment to quality service; monitoring service results; representing the company to customers. Develop customer support manual, guides, tools etc.
• Ensures a healthy and safe work environment by executing the program’s occupational health and safety priorities; implementing risk control plans; leading team discussions, as required, to enhance individual and team effectiveness at working safely; demonstrating healthy and safe behavior and promoting others to do the same.
• Use of technical knowledge, effective interpretation and application of Regulations and Codes and application of risk methodologies. Public safety decisions and resolutions to issues that may or may not fall under clear policies or standards. Thorough knowledge of the Technical Standards & Safety Act and other related regulations, standards and codes.
• Work with owners, operators or other members of the public to resolve non-compliance and safety issues. Share information that helps regulated parties understand their safety priorities and compliance requirements.
  
  

Job Qualifications

• High School Diploma Required
• G1 certificate or equivalent required
• OBT 1 Certificate of Qualification or Liquid Fuels Certification PM 1 or equivalent
  
  

Core Competencies (i.e. Computer Skills, Technical Knowledge)

• Leadership (coaching, mentoring, development of others)
• Effective communication, influencing, training & presentation skills
• Relationship building and managing
• Customer service excellence
• Project/priority management
• Training development
• Business acumen (i.e. planning, financial management)
• Intermediate computer skills
• Knowledge of Technical Standards & Safety Act, Regulations, Codes and Standards for relevant sector areas
  
  

Inclusion And Equal Opportunity Employment

TSSA is an equal opportunity employer committed to diversity and inclusion. We are committed to building and maintaining collaborative, caring and positive work environments so that our employees bring their whole selves to work each and every day. We encourage all qualified applicants to apply without regard to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status or disability. Only those selected for an interview will be contacted.

TSSA is pleased to offer accommodations for applicants with disabilities. If you are interested in applying for a job opportunity, or are contacted by us regarding a job opportunity, please advise of any accommodations you may require.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Public Safety

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