Customer Support Specialist

Wave HQ; Toronto; Remote; CAD 45,000 - 65,000; Full time

Job summary

A leading company in the financial services sector is seeking candidates for a remote customer support role. This position emphasizes curating excellent customer experiences through various communication channels, requiring strong communication skills and empathy. Opportunities for career growth, comprehensive wellness benefits, and a diverse learning environment are core offerings of this role.

Benefits

Comprehensive health and wellness benefits

Educational allowances and mentorship programs

Diverse learning experiences

Qualifications

• Prior experience in customer service roles is advantageous.
• Strong communication skills and technical aptitude required.
• Ability to collaborate effectively with diverse teams.

Responsibilities

• Curate a phenomenal customer experience via live chat, email, and phone support.
• Provide thoughtful and personalized responses while explaining complex financial concepts.
• Collaborate with various teams to ensure a seamless customer experience.

Skills

Empathy

Communication

Technical Aptitude

Job description

Employer Industry: Financial Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely from anywhere, with the option to use the employer's office in Toronto
- Comprehensive health and wellness benefits that focus on body, mind, and soul
- Diverse learning experiences, educational allowances, and mentorship programs
- Fair compensation along with various office perks typical of a growing tech company

What to Expect (Job Responsibilities):
- Curate a phenomenal customer experience via live chat, email, and phone support
- Provide thoughtful and personalized responses while explaining complex financial concepts
- Act as the voice of the customer within the organization to enhance customer success
- Collaborate with various teams to ensure a seamless customer experience across the platform
- Utilize empathy and resourcefulness to address customer needs and provide effective solutions

What is Required (Qualifications):
- Prior experience in customer service roles is advantageous but not mandatory
- Exceptional empathy and the ability to remain composed in challenging situations
- Strong communication skills and technical aptitude
- Ability to collaborate effectively with diverse teams and individuals
- Eagerness to develop and grow in the realm of customer experience and success

How to Stand Out (Preferred Qualifications):
- Experience in a customer service or support role within a tech or financial services environment
- Demonstrated ability to leverage personal experience and team knowledge to solve customer problems
- Proven track record of collaboration and mutual learning in a team setting
- Familiarity with financial services or related industries

#FinancialServices #CustomerSuccess #RemoteWork #CareerGrowth #InclusiveCulture

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."