Compliance Manager

ARAG Services Corporation; Toronto; Hybrid; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive base salary

Benefits plan

Hybrid work model

Job summary

ARAG Legal Solutions Inc. in Toronto, ON seeks a Compliance Manager to support day-to-day delivery of the compliance program for a federally and provincially licensed P&C insurer.

The role involves governance, monitoring, policy development, risk assessments, and regulatory reporting, with collaboration across underwriting, claims, and operations. A strong OSFI background and bilingual ability are assets.

Qualifications

• University degree required.
• 5–7 years of P&C insurance compliance experience.
• Strong knowledge of OSFI guidelines and privacy laws.
• Excellent written and verbal communication.
• Ability to translate regulatory expectations into business actions.

Responsibilities

• Assist in creating and implementing a compliance management framework.
• Maintain policies, standards, procedures and internal controls.
• Support risk assessments, annual plans, and monitoring plans.
• Prepare compliance reports for senior management and the board.
• Monitor regulatory developments and OSFI guidance for implementation.
• Support OSFI inquiries and provide practical guidance to business teams.
• Draft and socialise compliance policies; deliver training and track completion.
• Participate in cross-functional projects embedding compliance into processes.

Skills

Regulatory compliance

OSFI guidelines

Policy governance

Risk management

Communication

Education

University degree

Job description

Compliance Manager

Reporting to the Director, Legal and Compliance, the Compliance Manager will support the day-to-day delivery of the Compliance program for a federally and provincially licenced Property & Casualty (P&C) insurance company. This role provides practical regulatory oversight and guidance to the business, supports compliance governance and monitoring activities, and helps ensure the organization meets applicable federal and provincial requirements. You will be joining a growing team with significant opportunities to contribute, develop professionally, and progress your career as the team and organization continue to evolve.

What will you do?

• Assist in the creation, roll out and implementation of a compliance management framework for a new P&C insurance company.
• Ongoing support and maintenance of that compliance management framework, including policies, standards, procedures, and internal controls.
• Coordinate and contribute to compliance risk assessments, annual compliance plans, and second line testing/monitoring plans.
• Help prepare compliance reporting (metrics, dashboards, trends) for senior managers and the board of directors.
• Identify opportunities to strengthen documentation, evidence collection, and processes to enhance audit readiness.
• Monitor regulatory developments affecting P&C insurers and support implementation through clear requirements, ownership, timelines, and documentation.
• Support the organization’s readiness for OSFI and other regulatory inquiries, requests, and reviews by coordinating materials and responses in partnership with the Director.
• Assist in interpreting OSFI guidance and translating it into practical actions for business and operational teams.
• Maintain well-organised documentation and evidence trails related to compliance activities and regulatory obligations.
• Provide day-to-day compliance guidance to stakeholders across underwriting, claims, sales, HR, and operations.
• Review business initiatives (e.g., product changes, underwriting/claims process changes, distribution arrangements, customer communications, marketing) for regulatory and compliance risks.
• Support contract and vendor reviews from a compliance perspective (e.g., third-party risk, outsourcing considerations), coordinating with the Director and/or external counsel where needed.
• Draft, update, and socialise compliance policies and procedures (e.g., code of conduct, conflicts of interest, complaints, third-party oversight, privacy).
• Develop and deliver compliance training and awareness materials; track completion and maintain training records.
• Promote a “compliance-by-design” approach through proactive engagement and practical guidance to the first line.
• Execute and/or coordinate compliance monitoring and testing activities (e.g., market conduct, claims/underwriting practices, distribution oversight, advertising review).
• Support the intake, assessment, documentation, and escalation of compliance issues; assist with root cause analysis and corrective action plans.
• Track remediation progress, maintain evidence of closure, and support internal audit activities and compliance attestations as required.
• Participate in cross-functional projects to embed compliance requirements into processes, vendor arrangements, and technology solutions.

About You:

• University degree in a related field.
• 5–7 years of relevant experience in P&C insurance compliance (Canadian regulatory environment strongly preferred).
• Comprehensive knowledge and understanding of OSFI Guidelines
• Demonstrated experience supporting compliance work involving OSFI (e.g., guidelines/expectations, supervisory interactions, exam readiness).
• Solid working knowledge of compliance program components: regulatory compliance, privacy, third-party risk management, AML, change management, monitoring/testing, issue management, training, and policy governance.
• Comprehensive knowledge of Canadian federal and provincial privacy laws is an asset
• Strong written and verbal communication skills, including the ability to draft policies, procedures, summaries, and executive-ready reporting.
• Practical, solutions-oriented judgement; able to translate regulatory expectations into workable business actions.
• Strong organisational skills and attention to detail; able to manage multiple priorities in a deadline-driven environment.
• Strong business acumen, technical skills, excellent analytical and problem solving skills
• Demonstrates the highest degree of professional ethics, honesty and integrity.
• Licensed to practice law in the province of Ontario is an asset but not essential.
• Bilingual in French and English is an asset but not essential.

We Offer:

• Competitive Base Salary including annual bonus plan
• Generous Employer Paid Benefits Plan, including RSP matching & Fitness Credit
• Location is a combination of remote work from home and from our head office in the heart of Toronto’s Financial District

ARAG Legal Solutions Inc., part of the ARAG Group, is a global leader in legal expense insurance operating in18 countries offering an innovative and comprehensive range of legal expense products and services for brokers, underwriting agents and insurers across Canada. For more information about ARAG Canada please visit: www.arag.ca/en/

We are an Equal Opportunity Employer

ARAG Legal Solutions Inc., are proud to be an equal opportunity workplace and employer. We are committed to equal employment opportunity regardless ofcitizenship, race, place of origin, ethnic origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, receipt of public assistance (in housing) and record of offences (in employment).

ARAG Legal Solutions Inc., is committed to providing employment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Any assessments and selection materials or processes used during the recruitment process will be available in an accessible format to applicants with disabilities, upon request. If contacted for an interview, please advise the Human ResourcesManager if you require a disability-related accommodation.