Compliance Manager

ARAG Legal Solutions Inc. (Canada); Toronto; Hybrid; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work

Benefits plan

RRSP matching

Fitness credit

Job summary

ARAG Legal Solutions Inc. (Canada) is seeking a Compliance Manager to support the day-to-day delivery of the compliance program for a federally and provincially licensed Property & Casualty insurer in Canada.

You will provide regulatory guidance, support governance, and help ensure adherence to OSFI and provincial requirements, while collaborating with multiple stakeholders to enhance audit readiness. You will join a growing team with opportunities to contribute, develop professionally, and

Qualifications

• University degree in a related field.
• 5–7 years of P&C insurance compliance experience (Canada-regulatory environment preferred).
• Strong knowledge of OSFI guidelines.
• Experience supporting OSFI interactions and exam readiness.
• Knowledge of Canadian federal and provincial privacy laws.
• Excellent written and verbal communication; ability to draft policies and executive-ready reporting.
• Licensed to practice law in Ontario is an asset.
• Bilingual in French and English is an asset.

Responsibilities

• Assist in building and implementing a compliance management framework for a new P&C insurer.
• Maintain and update policies, standards, procedures and controls.
• Support risk assessments, annual plans and monitoring programs.
• Prepare compliance reporting (metrics, dashboards, trends) for senior leaders and the board.
• Monitor regulatory developments and translate into actionable steps for business teams.
• Coordinate OSFI inquiries and regulatory requests with the Director.
• Draft, socialize and socialize compliance policies and procedures.
• Develop and deliver compliance training and maintain records.
• Embed compliance by-design across processes and vendor arrangements.
• Support internal audit activities and compliance attestations as needed.

Skills

P&C compliance

OSFI guidelines

Policy governance

Communication skills

Education

University degree in a related field

Job description

Reporting to the Director, Legal and Compliance, the Compliance Manager will support the day-to-day delivery of the Compliance program for a federally and provincially licenced Property & Casualty (P&C) insurance company. This role provides practical regulatory oversight and guidance to the business, supports compliance governance and monitoring activities, and helps ensure the organization meets applicable federal and provincial requirements. You will be joining a growing team with significant opportunities to contribute, develop professionally, and progress your career as the team and organization continue to evolve.

What will you do?

• Assist in the creation, roll out and implementation of a compliance management framework for a new P&C insurance company.
• Ongoing support and maintenance of that compliance management framework, including policies, standards, procedures, and internal controls.
• Coordinate and contribute to compliance risk assessments, annual compliance plans, and second line testing/monitoring plans.
• Help prepare compliance reporting (metrics, dashboards, trends) for senior managers and the board of directors.
• Identify opportunities to strengthen documentation, evidence collection, and processes to enhance audit readiness.
• Monitor regulatory developments affecting P&C insurers and support implementation through clear requirements, ownership, timelines, and documentation.
• Support the organization’s readiness for OSFI and other regulatory inquiries, requests, and reviews by coordinating materials and responses in partnership with the Director.
• Assist in interpreting OSFI guidance and translating it into practical actions for business and operational teams.
• Maintain well-organized documentation and evidence trails related to compliance activities and regulatory obligations.
• Provide day-to-day compliance guidance to stakeholders across underwriting, claims, sales, HR, and operations.
• Review business initiatives (e.g., product changes, underwriting/claims process changes, distribution arrangements, customer communications, marketing) for regulatory and compliance risks.
• Support contract and vendor reviews from a compliance perspective (e.g., third-party risk, outsourcing considerations), coordinating with the Director and/or external counsel where needed.
• Draft, update, and socialize compliance policies and procedures (e.g., code of conduct, conflicts of interest, complaints, third-party oversight, privacy).
• Develop and deliver compliance training and awareness materials; track completion and maintain training records.
• Promote a "compliance-by-design" approach through proactive engagement and practical guidance to the first line.
• Execute and/or coordinate compliance monitoring and testing activities (e.g., market conduct, claims/underwriting practices, distribution oversight, advertising review).
• Support the intake, assessment, documentation, and escalation of compliance issues; assist with root cause analysis and corrective action plans.
• Track remediation progress, maintain evidence of closure, and support internal audit activities and compliance attestations as required.
• Participate in cross-functional projects to embed compliance requirements into processes, vendor arrangements, and technology solutions.

About You

• University degree in a related field.
• 5-7 years of relevant experience in P&C insurance compliance (Canadian regulatory environment strongly preferred).
• Comprehensive knowledge and understanding of OSFI Guidelines
• Demonstrated experience supporting compliance work involving OSFI (e.g., guidelines/expectations, supervisory interactions, exam readiness).
• Solid working knowledge of compliance program components: regulatory compliance, privacy, third-party risk management, AML, change management, monitoring/testing, issue management, training, and policy governance.
• Comprehensive knowledge of Canadian federal and provincial privacy laws is an asset
• Strong written and verbal communication skills, including the ability to draft policies, procedures, summaries, and executive-ready reporting.
• Practical, solutions-oriented judgment; able to translate regulatory expectations into workable business actions.
• Strong organizational skills and attention to detail; able to manage multiple priorities in a deadline-driven environment.
• Strong business acumen, technical skills, excellent analytical and problem solving skills
• Demonstrates the highest degree of professional ethics, honesty and integrity.
• Licensed to practice law in the province of Ontario is an asset but not essential.
• Bilingual in French and English is an asset but not essential.

We Offer

• Competitive Base Salary including annual bonus plan
• Generous Employer Paid Benefits Plan, including RSP matching & Fitness Credit
• Location is a combination of remote work from home and from our head office in the heart of Toronto's Financial District

ARAG Legal Solutions Inc., part of the ARAG Group, is a global leader in legal expense insurance operating in 18 countries offering an innovative and comprehensive range of legal expense products and services for brokers, underwriting agents and insurers across Canada. For more information about ARAG Canada please visit: www.arag.ca/en/

We are an Equal Opportunity Employer

ARAG Legal Solutions Inc., are proud to be an equal opportunity workplace and employer. We are committed to equal employment opportunity regardless of citizenship, race, place of origin, ethnic origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, receipt of public assistance (in housing) and record of offences (in employment).

ARAG Legal Solutions Inc., is committed to providing employment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Any assessments and selection materials or processes used during the recruitment process will be available in an accessible format to applicants with disabilities, upon request. If contacted for an interview, please advise the Human Resources Manager if you require a disability-related accommodation.