Account Manager

ARAG Legal Solutions Inc. (Canada); Toronto; Hybrid; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Annual bonus

Benefits Plan with RSP matching

Hybrid remote/office in Toronto

Job summary

ARAG Legal Solutions Inc. (Canada) is seeking an ATE Account Manager to maintain and grow relationships with brokers and law firms, liaising with cross-functional teams to enhance the client experience. The role offers a flexible remote/in-office arrangement and occasional travel.

The position focuses on 70% existing account management, 15% sales, and 15% marketing and events, with responsibilities spanning onboarding, client reviews, and strategic client engagement.

Qualifications

• RIBO license or eligibility within three months of hire.
• Legal industry experience and knowledge; inclusive of law firm experience an asset
• Relevant experience in sales and marketing is an asset but not required
• Ability to communicate at all levels
• Ability to work independently and in a team environment
• Valid Driver’s License

Responsibilities

• Manage overall profitability of client accounts through regular reconciliation activities, and in line with ARAG strategy
• Support Underwriting assessment of new business opportunities in line with established authority limits
• Preparation of onboarding packages and contracts based on precedent language
• Support targeted sales and business development activities, including identifying opportunities within existing accounts and assisting with prospective partner onboarding
• Promote awareness of ATE Solutions products at all levels
• Maintain prompt and clear communications with clients and internally with Stakeholders, contributing to strategic dialogue
• Attend, host, and deliver client meetings in collaboration with broker partners to support relationship management, account growth, and client engagement
• Manage and execute against regular client reviews
• Attendance at industry events
• Support marketing initiatives and overall marketing plan

Education

College diploma or University degree or an acceptable combination of education and experience

Job description

Under the oversight of the Director of ATE, the ATE Account Manager is responsible for maintaining and expanding business with broker and law firm partners, contributing to strategy, conducting regular law firm account reconciliations, supporting Partner Reviews, contributing to the overall marketing strategy, identifying and attending relevant events, contributing to the overall function of the ATE Team. The position will liaise with cross-functional internal teams (including Underwriting and ATE) to improve the entire client experience. This position provides a flexible remote/in-office arrangement depending on business needs and may require occasional travel.

This role is primarily focused on account management, with approximately 70% of responsibilities dedicated to managing and growing existing broker and law firm relationships, 15% focused on sales/business development, and the remaining 15% supporting marketing, events, onboarding, and team initiatives

What Will You Do?

• Manage overall profitability of client accounts through regular reconciliation activities, and in line with ARAG strategy
• Support Underwriting assessment of new business opportunities in line with established authority limits
• Preparation of onboarding packages and contracts based on precedent language
• Support targeted sales and business development activities, including identifying opportunities within existing accounts and assisting with prospective partner onboarding
• Promote awareness of ATE Solutions products at all levels
• Maintain prompt and clear communications with clients and internally with Stakeholders, contributing to strategic dialogue
• Attend, host, and deliver client meetings in collaboration with broker partners to support relationship management, account growth, and client engagement
• Manage and execute against regular client reviews
• Attendance at industry events
• Support marketing initiatives and overall marketing plan

About You

• RIBO license or eligibility within three months of hire
• Legal industry experience and knowledge; inclusive of law firm experience an asset
• Relevant experience in sales and marketing is an asset but not required
• Ability to communicate at all levels
• Ability to work independently and in a team environment
• College diploma or University degree or an acceptable combination of education and experience
• Valid Driver’s License

We Offer

• Competitive Base Salary including annual bonus plan
• Generous Employer Paid Benefits Plan, including RSP matching & Fitness Credit
• Location is a combination of remote work from home and from our head office in the heart of Toronto’s Financial District

ARAG Legal Solutions Inc., part of the ARAG Group, is a global leader in legal expense insurance operating in 19 countries offering an innovative and comprehensive range of legal expense products and services for brokers, underwriting agents and insurers across Canada. For more information about ARAG Canada please visit: www.arag.ca/en/

We are an Equal Opportunity Employer

ARAG Legal Solutions Inc., are proud to be an equal opportunity workplace and employer. We are committed to equal employment opportunity regardless of citizenship, race, place of origin, ethnic origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, receipt of public assistance (in housing) and record of offences (in employment).

ARAG Legal Solutions Inc., is committed to providing employment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Any assessments and selection materials or processes used during the recruitment process will be available in an accessible format to applicants with disabilities, upon request. If contacted for an interview, please advise the Human Resources Manager if you require disability-related accommodation