Complex Sales Manager

Hilton Worldwide, Inc.; Toronto; On-site; CAD 60,000 - 90,000; Full time

Job summary

A leading hospitality company is seeking a Complex Sales Manager for its Toronto location. The successful candidate will analyze market trends, develop customer accounts, and lead a sales team to drive revenue growth. The role requires strong sales expertise, excellent communication skills, and knowledge of the hospitality industry, enabling the candidate to adapt and excel in a dynamic work environment.

Qualifications

• Proven track record of closing sales.
• Experience in a sales role required.
• Knowledge of the local market and hospitality industry.

Responsibilities

• Analyze local market trends and competitor activity.
• Develop customer accounts and negotiate rates with corporate clients.
• Manage staff performance and lead the sales team.

Skills

Communication

Customer service

Sales expertise

Market analysis

Education

Degree-level qualification in a relevant field

Job description

Job Description - Complex Sales Manager (HOT0B83Q)

Job Number : HOT0B83Q

Work Location: Hilton

Position Overview:

A Complex Sales Manager analyzes local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business.

What will I be doing?

As a Complex Sales Manager, you will:

• Analyze local market trends and competitor activity to identify business leads.
• Develop customer accounts and travel within the local area to drive business into the hotel/cluster and increase market and customer share across all revenue streams.
• Negotiate room rates and packages with corporate clients.
• Develop and implement creative local marketing channels, including social media.
• Prepare company contracts in accordance with current business and pricing conditions.
• Work within current business strategies and recognize potential opportunities.
• Collaborate with other hotel departments to create an exceptional guest experience and build comprehensive sales programs.
• Attend sales events as required.
• Produce accurate and timely reports for the Sales Director and senior management, including appointments, calls, and business leads.
• Respond promptly and professionally to customer queries.
• Manage staff performance in line with company policies and procedures.
• Recruit, manage, train, and develop the sales team.

What are we looking for?

The ideal Complex Sales Manager should:

• Maintain a positive attitude and possess good communication skills.
• Be committed to delivering high levels of customer service.
• Show flexibility to adapt to various work situations.
• Be able to work under pressure and independently.
• Have experience in a sales role with a proven track record of closing sales.

Preferred capabilities include:

• Knowledge of the local market.
• Understanding of the hospitality industry.
• Passion for sales and achieving targets.
• Degree-level qualification in a relevant field.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, offering a wide range of lodging options from luxury hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has provided excellent service for business and leisure travelers alike.