Complex Disability Support Worker / Team Lead

Supported Lifestyles Ltd; Calgary; On-site; CAD 33,000 - 41,000; Full time

Benefits offered by this job

Paid time off

Competitive benefits package

Onsite parking

Employee appreciation events

Work-life balance

Growth and career advancement

Wellness resources

Close to public transit

Job summary

Supported Lifestyles Ltd. seeks a Lead Complex Disability Support Worker to supervise frontline staff, develop and implement individualized intervention plans, and advocate for individuals with complex needs within a dedicated team.

This full-time, temporary role combines leadership and frontline responsibilities. Requires a diploma/degree in human services, 2+ years supervisory experience, a valid driver’s license, and First Aid/CPR.

Qualifications

• Requires a diploma in a human services field or a degree from a recognised post-secondary institution.
• Minimum two years of experience with individuals with developmental disabilities/mental health challenges.
• Minimum two years of supervisory experience.
• Excellent verbal, written and interpersonal communication skills.

Responsibilities

• Utilize behavioural intervention skills to support development and implement individualized plans.
• Train and mentor frontline staff to enhance intervention delivery.
• Provide advocacy, skill training, and community education for individuals and teams.
• Report to Complex Needs Coordinator and contribute to service quality.
• Deliver direct front-line support to high-risk individuals as part of a combined role.
• Document client records, case notes, and reports per standards.

Skills

Communication skills

Team leadership

Mentoring

Education

Diploma in human services

Degree in any discipline

Tools

First Aid/CPR certification

Driver's License (Class 5)

Job description

Complex Disability Support Worker / Team Lead

4 days ago Requisition ID: 1039

Salary Range: $24.07 To $29.64 Annually

Are you an experienced, driven, and compassionate professional with a passion for supporting individuals with complex needs? Do you thrive in a dynamic environment where your leadership and clinical skills directly shape the quality of care provided to the people you serve? If so, Supported Lifestyles is seeking a dedicated Lead Support Worker to join its caring and diverse team.

About the Company

Supported Lifestyles Ltd. is a not-for-profit agency that provides services to individuals with developmental disabilities and mental health challenges. Its mission is to provide highly specialized, quality supports to individuals with complex disabilities. Additionally, it prides itself on employing individuals who demonstrate and embody a culture of care in every interaction and communication — whether this is with the individuals they support or their work colleagues.

What's in it for You

In addition to working with a dynamic and supportive team in a meaningful role, you will receive the following perks:

• Paid time off.
• Competitive wage and benefits package.
• Onsite parking, social events including employee appreciation, and employee recognition.
• Work-life balance.
• Growth and career advancement opportunities.
• Wellness workshop and Mental Health Resources.
• Close to public transit.

Responsibilities

The responsibilities of this position may include, but are not limited to the following:

• Utilize highly developed behavioural intervention skills to provide intensive support for the development and implementation of individualized intervention plans that facilitate the optimal functioning of individuals with complex needs.
• Train, assist, and mentor front-line staff to optimize their behavioural intervention skills and ensure consistency in support delivery.
• Provide support to individuals and their teams through advocacy, skill training, and community education.
• Report to the Complex Needs Coordinator and contribute to the overall direction and quality of the service area.
• Deliver direct, front-line support to high-risk individuals with complex behavioural needs as part of your combined role.
• Document and maintain accurate client records, case notes, and reports in accordance with organizational standards.
• Provide de-escalation support and crisis management as needed.

Qualifications/Requirements

• A diploma in a human services field (e.g., Social Work, Psychology, Disability Studies, etc.) or a degree in any discipline from a recognised post‑secondary institution is required.
• Minimum two years of experience working with individuals with developmental disabilities and/or mental health challenges (e.g., dual diagnosis, complex needs, high‑risk youth).
• Minimum two years of supervisory experience.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to work effectively both independently and within a multidisciplinary team environment.
• Own vehicle with a valid Class 5 Driver's License is required.
• Current First Aid/CPR certification is an asset.

Compensation

This is a combined frontline and leadership role, and compensation reflects both functions:

• Team Lead hours: $29.64 per hour to start.
• Direct Support hours: $24.07 – $25.03 per hour to start.

We also offer a competitive benefits package and growth opportunities.

Schedule

This is a full‑time position with a split schedule across both functions.

Please note that this is a temporary position until November 2027.