Community Team Assistant

Ontario Health atHome; Toronto; On-site; CAD 46,000 - 56,000; Full time

Job summary

An established healthcare organization is seeking a Full Time Community Team Assistant to support their Community Teams in Toronto. This role involves providing essential administrative support to ensure efficient patient care. You will manage patient records, process referrals, and handle inquiries, all while working in a dynamic environment. The organization values professional growth, work-life balance, and offers a supportive culture for its employees. If you are organized, detail-oriented, and passionate about helping others, this opportunity is perfect for you.

Benefits

Attractive Compensation Packages

Development Opportunities

Defined Benefit Pension Plan

Qualifications

• 2+ years of related office experience in healthcare administration.
• Proficient in database software and MS Office applications.

Responsibilities

• Provide administrative support to Care Coordinators.
• Manage confidential patient records and data entry.
• Handle high volume of inquiries from patients and families.

Skills

Organizational Skills

Data Entry Skills

Interpersonal Skills

Communication Skills

Multi-tasking Skills

Education

College Diploma in Health or Social Services

College Diploma in Business/Office Administration

Tools

Database Software

MS Word

MS Excel

Job description

Join to apply for the Team Assistant Community role at Ontario Health atHome

CARE AND BE CARED FOR – THIS IS YOUR HOME

Are you highly organized, detail-oriented, and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.

As a Full Time Community Team Assistant, you will support the assigned team in their daily activities to ensure patients receive prompt, effective customer service.

By applying your healthcare administrative support experience, you will play a key role in providing connected, accessible, patient-centred care – supported by our collaborative team of over 9,000 healthcare and other professionals.

As a valued team member, your mission will be to help our patients be healthier at home, while benefiting from our support for professional growth, personal wellness, and work-life balance.

We are recruiting for three (3) Full Time Team Assistant positions supporting our Community Teams of Ontario Health atHome in Toronto Central.

What will you do?

• Provide administrative support services to Care Coordinators
• Process new referrals, and orders for services, supplies, and equipment
• Manage confidential patient records
• Enter, update, and maintain a high volume of patient data in the electronic database
• Answer a high volume of telephone inquiries from patients, families, and service providers, and refer callers as appropriate
• Provide backup support to other positions, as required

What must you have?

• A college diploma in health or social services, or business/office administration
• 2+ years’ related office experience
• Accurate keyboarding/data-entry skills
• Proficiency with database software, MS Word, Excel, and other applications in a Windows environment
• Excellent organizational skills and ability to work with minimal supervision
• Advanced multi-tasking skills to meet performance and service goals
• Exceptional interpersonal skills and ability to work as part of a team, interacting tactfully and sensitively with diverse backgrounds
• Excellent oral and written communication skills, including strong listening skills
• Flexibility to work days, evenings, and weekends as needed
• Mandatory COVID-19 vaccination proof prior to start date

What would give you the edge?

• Familiarity with medical terminology and administrative procedures
• Knowledge of Ontario Health atHome services
• Ability to speak French or another second language
• Salary range: $46,375.41 to $55,257.52

What do we offer?

We support wellness through work-life balance. Our inclusive culture fosters continuous learning, growth, and innovation, offering:

• Attractive compensation packages and benefits
• Development opportunities
• Membership in a defined benefit pension plan

Who We Are

Ontario Health atHome is committed to delivering responsive, accessible, integrated, patient-centred care across Ontario. We partner with various healthcare providers and organizations to serve our community.

If you’re passionate about excellence in care and service delivery and seek an opportunity to lead, learn, and connect, this is your home.

Our Commitment

We are dedicated to equity, inclusion, diversity, and anti-racism. We encourage applications from all qualified individuals. Accommodations are available upon request for persons with disabilities during the recruitment process.