Team Assistant (#069-25)

North East Local Health Integration Network; Northeastern Ontario; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established healthcare organization is seeking a dedicated Team Assistant for Telehomecare. This permanent full-time role offers the chance to provide essential administrative support in a dynamic environment. You'll play a crucial role in ensuring patients receive high-quality care at home while enjoying a work culture that values wellness, growth, and work-life balance. With a competitive hourly wage and opportunities for professional development, this position is perfect for those passionate about making a difference in healthcare. Join a collaborative team and contribute to enhancing patient-centered care in Ontario.

Benefits

Defined Benefit Pension Plan

Work-Life Balance Support

Qualifications

• Experience in clerical support within a medical office environment.
• Proficiency in handling sensitive information discreetly.

Responsibilities

• Provide administrative support to nursing programs.
• Manage calls and process incoming faxes and referrals.

Skills

Office Administration

Customer Service

Technical Support

Data Entry

Problem Solving

Bilingual (English and French)

Education

Post-secondary education in Office Administration

Tools

Scheduling Software (e.g., Outlook)

Database Programs

Job description

We are Ontario Health atHome, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers, and Ontario Health Teams to deliver responsive, accessible, integrated, patient-centered care.

Description:

CARE AND BE CAREDFOR – THIS IS YOUR HOME

Are you highly organized, detail-oriented, and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.

As a Team Assistant, Telehomecare (Status: Permanent Full-Time, Effective: Immediately; Location: any office within the North East area), you will provide support for all non-clinical duties related to the Telehomecare Program, Rapid Response Nursing Program, and other Clinical Programs.

By applying your healthcare administrative support experience, you will have the opportunity to play a lead role in providing connected, accessible, patient-centered care – supported by our collaborative team that includes over 9,000 regulated healthcare and other professionals.

As a valued team member, your mission will be to help our patients be healthier at home, while benefiting from our support for professional growth, personal wellness, and work-life balance.

What will you do?

1. Provide administrative support services to the Nurses for the Telehomecare Program, Rapid Response Nursing Program, and other Clinical Programs.
2. Receive and manage calls for the Programs.
3. Process incoming faxes and referrals.
4. Prepare and maintain patient charts.
5. Provide first-line technical support to patients.
6. Provide backup to other clinical programs, as required.

What must you have?

• Post-secondary education in an office administration program and/or equivalent training and experience.
• Relevant experience providing clerical support services in a medical office environment.
• Experience providing technical support and troubleshooting issues with tablets and other hardware.
• Excellent telephone and customer service skills when interacting with Ontario Health at Home staff, patients, and service providers.
• Ability to work independently, problem-solve, and manage multiple priorities.
• Good understanding of general office administrative processes and procedures.
• High accuracy in data entry and report generation.
• Proficiency with database programs and advanced keyboarding skills.
• Ability to use scheduling software (e.g., Outlook calendar) and operate office equipment.
• Experience handling sensitive and confidential information discreetly and professionally.
• High level of accuracy in all duties.
• Proficiency in English and French, both oral and written, is essential.
• Mandatory COVID-19 vaccination proof prior to start date.

What would give you an edge?

• Knowledge of medical terminology and office procedures.
• Familiarity with Ontario Health at Home services.
• Ability to speak French or another second language.

What do we offer?

We support wellness through work-life balance. In an inclusive culture committed to continuous learning, growth, and innovation, we offer:

• Hourly wage of $25.35 to $29.46 as per the OPSEU Collective Agreement.
• Membership in a world-class defined benefit pension plan.

French Proficiency: French required.

Salary: To be discussed.

Terms of Employment: Full-Time.

How to Apply:

Why join us?

If you’re interested in driving excellence in care and service delivery and seeking an unparalleled opportunity to lead, learn, partner, connect, care, and be cared for, this is your home.

Equity, Inclusion, Diversity, and Anti-Racism Commitment

Ontario Health at Home is committed to a culture of equity, inclusion, diversity, and anti-racism. We aim to attract, engage, and develop a workforce reflecting the communities we serve. We welcome applications from all qualified individuals. Accommodations for persons with disabilities are available upon request during the recruitment process.

We thank all applicants for their interest; only those selected for an interview will be contacted.

Interested persons are invited to submit a cover letter and resume by May 19, 2024, at 4:30 p.m., via the organization website at: Careers | Ontario Health at Home.